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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It sucks I hate it and it don't seem to work properly, I hate this because it don't seem to work as described
Prior to paying i did a search on an email address and "we found information " pops up, asked to pay $1.95 to view full report. I do, I am informed NO INFORMATION FOUND! I reach out to support, I have 48 hours before I hear from support. So I try to do a death record search on my dead step father, and the search tells me I now need to pay $15 for a "premium search" to get that information! This is BAITING and I want my $1.95 back! I am super angry!
Hi Natalie,
Thank you for your feedback. I’m sorry for the confusion.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
Also, the additional fees for Premium Reports are just optional add-ons. We must pay a price to gain access to this extra and very sensitive data, which is not available anywhere else. Nonetheless, you may close the pop-up message, and the search will continue uninterrupted.
Since no information was found on your search, we have issued a refund of $1.95. You should expect the amount to appear in your statement within 3–5 business days.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer.com
+1 833-922-2315
It's legit best fre dollars spent! It's the truth thank you so much
Hello Brandon,
Thank you for the 5-star review! We're thrilled you found it worth every dollar. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report didn't offer me any info other than a lot of no's regarding the vehicle's history issues.
Hello Brian,
Thank you for leaving a review. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gimic now I have to pay more for the info I needed. Trickery. This is one of the many faults in America. MONEY MONEY MONEY
Hello Robert,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a scam. They claim to have the registered owner's name and Info just to get your credit card info and then once they run the report they don't have any info and they try to get more money from you. It's Clickbait bull$#*! total scam.
Hello Chris,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It sucks how u lie to people saying the report will be complete and not have the title info
Hello Graciela,
I appreciate you leaving a review. I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
askinfotracer@ask.infotracer.com
+1 833-922-2315
The initial fee was reasonable, but beware that you are automatically subscribed to a monthly subscription. I only needed one check, so had to cancel the subscription - easier to offer it as an option instead of automatic.
Hello Ken,
Thank you for sharing your feedback. We're glad the service worked as needed. We understand your concerns about the subscription setup. Please know that you will only be charged for the monthly subscription if you don't cancel before the trial ends.
Nonetheless, we’re reviewing it to improve clarity and provide more flexibility for users who only need a one-time check. We appreciate you bringing this to our attention and hope to serve you better in the future.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted my information on the internet removed. I received all the information quickly but don't feel I got what I wanted most.
Hello Joan,
Thank you for your review. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Regarding your request for information removal, I have forwarded it to our Opt-out team, and one of them will work on it immediately. You will receive the completion confirmation within 24-72 hours. Please know that due to the nature of public records, we cannot guarantee that anyone's general information will not be available again.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great search in this website. U found what you need!
Hello Marichi,
Thank you for the 5-star review! We're glad you found what you needed easily. Our business is about your convenience, and we value your time, so our goal is always to make it easy for our customers to access the information they need.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info provided not worth the $3 it cost to get it. This should have been free.
Hello Cara,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
askinfotracer@ask.infotracer.com
+1 833-922-2315
No. Nikemrirneismnktofirj nemmeofiydhen meltingnsjejenrj
Hello Big Daddy,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time!
Don't hesitate to contact our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions you wish to share. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
askinfotracer@ask.infotracer.com
+1 833-922-2315
I paid for this app and the number given doesn't show. Anything same with email
Hi Earl,
Thank you for your feedback. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address or phone number is under any of the following conditions:
(1) is a dummy phone/system-generated email;
(2) has been added to the Do Not Email or Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not within our control. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer.com
+1 833-922-2315
Your landing page says it will provide more information than it does. It does NOT show vehicle owner information. This was needed as the car is blocking my driveway and instead of having it ticketed and towed, I was going to give a courtesy call to the owner to save him $400-500 dollars. But your report did not have that info, so it was misleading.
Hi Vito,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I also tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer.com
+1 833-922-2315
Quick fast simple How?
Long to information do not hold back. Any details was extremely happy with all the information
Hi Jessica,
Thank you for your feedback! We’re glad that the level of detail in the information provided was exactly what you were looking for.
We believe in being thorough and transparent, so it’s great to know that approach made a difference for you. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
askinfotracer@ask.infotracer.com
+1 833-922-2315
False advertising, after joining the fee they want more money to seethe report.
Hi Randy,
Thank you for your feedback. I’m sorry for any confusion regarding the information you’re looking for.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I appreciate your patience, and I’d like to help you better understand your options. Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
askinfotracer@ask.infotracer.com
+1 833-922-2315
I'm looking to whom it was registered to.
It didn't provide the information
Hi Jeani,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.
I also checked the information, but couldn’t locate anything in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer.com
+1 833-922-2315
Easy to use, inexpensive, comprehensive report. Appreciated.
Hi Gordon,
Thank you for your feedback! We're glad you found the report easy to use, affordable, and helpful.
We appreciate you taking the time to share your thoughts. It means a lot to us. Let us know if there's anything else we can do for you! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Report does not include latest vehicle service records, I want my money back
Hi Enrique,
Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.
Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records may exist that cannot be accessed digitally. I hope you understand.
As a courtesy, we have issued a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days.
Please feel free to call or email us at askinfotracer@ask. Infotracer. Com if you need further assistance. We look forward to resolving this matter to ensure you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Used infotracer to look up some names. Website was easy to use and understand.
Hello Prentice,
Thank you so much for your kind words! We're glad you found the website easy to use and that our team was helpful and responsive. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
I appreciate you leaving a review. I'm sorry our service did not satisfy your data needs. This is not the kind of experience we wanted you to have.
I can see you were trying to find information on a phone number, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
askinfotracer@ask.infotracer.com
+1 833-922-2315