• Inbox.com AS

Overview

Inbox.com AS has a rating of 3.06 stars from 48 reviews, indicating that most customers are generally satisfied with their purchases. Inbox.com AS ranks 51st among Email sites.

  • Service
    11
  • Value
    11
  • Quality
    9
Positive reviews (last 12 months): 50%
Positive
3
Neutral
0
Negative
3

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Obviously they do not care about those who have email accounts with them.
  • About a year ago they decided to discontinue free service -
How would you rate Inbox.com AS?
Top Positive Review

“Very satisfied, came quick. Love inbox.com”

Elaine B.
12/10/23

Love, doing it, quick coming. Very satisfied with doing my inbox.com. Fun to do. Easy money to get. Not hard at all. Do your surveys and play games

Top Critical Review

“I divorced them and I sent them an email. They never answered.”

Arpeggio A.
8/31/23

Dear Sirs, I regret to inform you that I am forced to give up your e-mail services. After being your customer for 12 years, I have received an email from you informing me of a disproportionate increase in prices and the removal of various services, such as Calendar, Storage, Photos and Notes. For me, this is a brutal worsening of the conditions offered so far, it is unacceptable and difficult to understand, so I warn you that I will not renew my subscription. Best regards.

Reviews (48)

Rating

Timeframe

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Reviews that mention popular keywords

email accounts (3) year (21)
Thumbnail of user zekec1
1 review
13 helpful votes
January 22nd, 2016

Obviously they do not care about those who have email accounts with them. 2 months now I have been trying to reach them about my locked account. They do not even answer the phone number anymore, you just get a recording stating they will call you back. Don't wait by the phone for that return call either, it won't come. Very unprofessional for a company by any reasonable standards. We have moved to Hotmail now. Hopefully, they will prove to be more professional. And, for Inbox.com... time to scrutinize those who run your company. Customer service is important to any business. In that regard - at this point, you fail miserably!

Thumbnail of user eddiep26
6 reviews
8 helpful votes
August 27th, 2016

When I would ask for help, somehow my problem could never be duplicated. I don't know if I ever got a real answer for solving any problem. And now I will lose my free email September 30. How do I save my emails? I'm never told anything useful. I'm just grateful certain email services I use have successfully saved my thousands of emails, because "help" from inbox.com won't get it done.

In looking at the various free email services I have used, I suppose inbox.com has caused me fewer problems than most, but none of the services are perfect. However, one use I had for inbox.com was to save large amounts of information for myself over a period of one or two hours. I seem to recall drafts being saved automatically, but at some point that stopped, and for me this was a real problem as some of the information I was saving caused problems and would lead to the site just freezing. If what I had done had not been saved manually, it was gone. I eventually realized plain text could solve that and another problem where I couldn't merely eliminate the blank lines between paragraphs in news stories, which saves money if I want to print.

Also, this is a BIG problem. If I avoided going to a new window for something, coming back to inbox.com meant getting the inbox back, NOT the specific email I was looking at, or worse, working on. Which meant I had to figure out how to find it again, or if it was large amounts of information, finding all that information again. And if Internet Explorer shut down for any reason, this also happened. On my own computer, this could be a problem. I got sick and tired of being advised to avoid Internet Explorer, because it would be too difficult for me to change browsers on my own computer trust me.

Have I said anything to justify their charging for the service? There are thousands of emails. I didn't use that much storage, and what they want to charge me for is far more than what I need. I could have deleted stuff as I went, mostly from the sent folder, but I didn't get around to it. A lot of this stuff is important and I've been copying when it's too much to read. But they tell me I have to use Outlook 6 or something (don't know how or what I'd have to do) on my own system (new computer which is already having software issues and can't back up anything, and despite it being under warranty, said warranty won't cover this type of problem, and who knows what it would cost to fix, so I don't dare put it there). I already knew and took advantage of something called an email collector. There were other email services I was actually afraid of losing. So I saved my emails just in case. The first one went as far as 2012, leaving me four years worth of emails to go (though the second one later saved everything from the present back to the same day in 2012). I asked for help and when someone finally understood my problem, they said contact inbox.com because there might be rules for how that works. inbox.com replied don't move emails to another account. Why? Will that keep you from getting your money? Why can't you help me? Or is it that you don't know how? They repeatedly tell me to use Outlook 6 and my own system. Are these the people you want to deal with and pay for the service?

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Company Representative

Thumbnail of user dags5
Mads S.

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