I filled out their form to create a new account. I disclosed my name, address and social security number which requires a lot of trust in a brokerage firm who I don't even know. Any brokerage website that refuses to let you log into your account after you create it is one to stay away from. I tried changing my password and was still refused the right to log in. As if this was not enough, they put my account on two-factor authentication without asking me first. The dialogue box first asks how you would like to be contacted. Then they offer no choice except to send a text message. They demand to send a text and refuse clients the right to get a voice message or an email. I had my cel set up so it does NOT accept text messages. Then I clicked the link for "I don't have access to this phone" (my only choice) and then it brings you to a screen that demands that you continue without logging in. When I clicked on customer support, I got an automated email that says they'll get back to me in three days. With no 24 hour support, no phone number, no physical address and no mailing address, and their refusal to let me log in, they already give me the creeps. Most brokerage firms have a 24-hour phone number and a mailing address in plain sight on their websites. They also offer the option of being contacted by either email, voice mail or text. Never do they make logging in an impossible and degrading task. After having disclosed my street address and social security number only to be abused by them, I am not sure if they intend to let me have a real account with them or if they're just data-mining me. I did look twice at the web address to make sure it was not fake.