Lori E.

I singed up for coinbase.com because PayPal would not let me log into my account,. Then I encountered the same problem with coinbase.com that I had with PayPal. I went to my email to authenticate my account and they demanded to send me a text. There was no other option! My cel does NOT accept text messages. I had to set up my cel to reject text mesages because I was getting spammed. With a number of other websites, they give users a choice between a phone call or text. I do not know what is wrong with these people who run a company and treat their customers like machines.

I trusted inbox.com for a long time before finding out that I never knew what kind of people I was dealing with. One day after I had used them for years, I tried to log in and found that they had me blocked for no apparent reason. Several days later, I was permitted to log in and I found that all my pictures and every single email had been deleted as if it never existed. The files on my email were not immoral in any way and there was nothing wrong with them. I guess the people who owned the site were greedy. After they started making all their users pay for the email I still kept it for a while. Then I started using Google where I have never had anything stolen out of my inbox.

I thought I was on my way to building a new website with Networksolution.com and this was only to find out that they have no interest in their customers. Everywhere I went on their site after choosing my domaine name and buying an email, I ran into more and more problems and they try to sell you more and more products. There was really no way to create my site and the links they had were completely fake. Even though I created an email on my site, they made it look like I had not done this and I was not able to get any further. I do not think people who are new to creating sites should be made to look like idiots.

I filled out their form to create a new account. I disclosed my name, address and social security number which requires a lot of trust in a brokerage firm who I don't even know. Any brokerage website that refuses to let you log into your account after you create it is one to stay away from. I tried changing my password and was still refused the right to log in. As if this was not enough, they put my account on two-factor authentication without asking me first. The dialogue box first asks how you would like to be contacted. Then they offer no choice except to send a text message. They demand to send a text and refuse clients the right to get a voice message or an email. I had my cel set up so it does NOT accept text messages. Then I clicked the link for "I don't have access to this phone" (my only choice) and then it brings you to a screen that demands that you continue without logging in. When I clicked on customer support, I got an automated email that says they'll get back to me in three days. With no 24 hour support, no phone number, no physical address and no mailing address, and their refusal to let me log in, they already give me the creeps. Most brokerage firms have a 24-hour phone number and a mailing address in plain sight on their websites. They also offer the option of being contacted by either email, voice mail or text. Never do they make logging in an impossible and degrading task. After having disclosed my street address and social security number only to be abused by them, I am not sure if they intend to let me have a real account with them or if they're just data-mining me. I did look twice at the web address to make sure it was not fake.