imprint.com Reviews Summary
imprint.com has a rating of 4.1 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. imprint.com ranks 4th among Printing sites.
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We ordered signs and paid in full, promised delivery in 7 days. It has been a month and they still won't provide a delivery date. They also won't give us a refund. They did tell us they may speed it up if we give them another $83
Cheap prices and seemingly fast turnaround on products seem nice, however, ll of their production times are lies unless you pay the highest price priorty shipping. Customer Service is also trash. They really have no idea what is going on at the production warehouse and when products will be sent out. Order sat for over two weeks with nothing being done. Was told if i upgraded the order they would produce it by deadline. Didnt happen! Called day products were supposed to be delivered and they were not even produced at that time. Customer Service will not let you speak to anyone in management!
Website was frequently difficult to naviagate when we were selecting text and graphics. Had to redo several times. We did talk to an expert when it came to the billing. That too became difficult. The process took much too long and was frustrating. Company said we ordered 2 banners, we only ordered one but had to pay for 2. We were assured delivery by a certain date. Instead they came a day later which was after the event. They still would not refund price of second banner.
A
This company has a huge banner at the top of their website that reads TWO DAY production and fast shipping. I inquired about my order after noticing the order status has yet to reach production after 7 days. The chat-bot told me that the "fine print" terms and conditions read that only rush orders are produced in two days and they would gladly upgrade me to rush for an additional fee. When I said no, nevermind just cancel my order, they said there would be a cancellation fee. Basically, they take your money, leave your project sitting there and extort more money out of you. They will hold your project "hostage" until you pay the upgrade rush fee or simply just take your money through the cancellation fee. So I've paid for my order and received nothing. They said for non-rush orders they don't ever guarantee a ship or receive date. SO basically, they will keep my order there indefinitely until I pay the extra rush fee. I am reporting them and filing a complaint to the BBB. Save yourself the grief - DO NOT USE THIS COMPANY!
I wish I could give ZERO stars! I placed an order for some yards signs on Friday 4/17/2020. I paid for ONE DAY production. It's now 4/23/2020 and the signs have STILL not shipped. They tell me the signs have been printed and will not ship unless I pay an extra $119 for expedited shipping! UPS is 2 day ground to me from their facility! I DON'T NEED to expedite the shipping JUST SHIP THE F'IN SIGNS! This company is VERY DISHONEST! DO NOT DO BUSINESS WITH THEM!
Great product, great company! 100% satisfied
Standard quality, standard service
The website promised free rush service, which is why I choose Imprint.com. My order was more than 2 weeks being delivered. Customer service gave several different reasons why. The end produce was good, but slow
They took my money, then told me my product was out of stock. I asked for a refund because the order couldn't be completed in time for my customer. Poor communication. Very shady. 37 days later and still no refund!
Extremely satisfied with my purchase!
Super quick and easy design template!
Just my artwork needed to be changed by me imprint was awesome
We are using these for our wedding, and we are SO excited! The customer service was awesome, and they did such a good job. I will definitely use again for any future needs!
Awesome product that's made in the USA! They are good quality and arrived quickly.
I should have gotten a sample first. Its my fault. The lanyards at 36" are just too short. I wont give these to the employees.
Pretty good
Enough already.
It was great
Very easy to change design size prior to production, clean looking and detailed. Exactly what and how I wanted it
About the Business
We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members