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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Nevada
1 review
0 helpful votes
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Work well
July 27, 2024

All the processes went well, very attentive and perfect job.

Date of experience: July 27, 2024
South Carolina
1 review
0 helpful votes
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I love this!
July 27, 2024

This went way beyond my expectations. To remember old times. People that are gone and to experience it again. I laughed and cried. Well worth the money. I'd do it again!

Date of experience: July 27, 2024
Florida
1 review
0 helpful votes
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Imem review
July 27, 2024

Professional, efficient service and care of my items. Did everything they said they would

Date of experience: July 27, 2024
Arkansas
1 review
0 helpful votes
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Recovery of Lost Memories
July 27, 2024

My wife moved to the States from Poland with a box full VHS tapes and no way to play the tapes on the VCRs in the United States. I secretly shipped her tapes to iMemories and within a month I received the videos and surprised her by playing videos on the television from her childhood days. She was a ball of tears; so full of happiness. Best investment of my life.

Date of experience: July 27, 2024
Florida
1 review
0 helpful votes
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Such a great program!
July 27, 2024

Being able to see our old family members and videos we're absolutely amazed! Such a wonderful well done service. Will definitely use again and recommend to everyone!

Date of experience: July 27, 2024
Arizona
1 review
0 helpful votes
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IMemories Digital Conversion
July 27, 2024

So glad I decided to send my bow full of home videos to iMemories to convert to digital. Now we can

Date of experience: July 27, 2024
Alaska
1 review
0 helpful votes
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Trepidation and Elation
July 27, 2024

At first I had trepidation at the thought of mailing in all of our families memories. They were, after all, the only copies we had.

Fear, was what I felt most when, after several weeks, our videos had not been received at iMemories. We had a tracking number showing they were dropped off but showed that they were still at the drop off point.

Frustration as time went by and still no sign of our memories despite many trips in person to the drop off location and calls to the same. I finally responded to a reel comment thread and iMemories saw my comment and responded to me directly. They then got directly involved in trying to locate our missing memories.

Elation as I received a message that our memories had been found! The iMemories folks were able to locate them at the drop off point! I was so overwhelmed with emotion, that I broke down. Kind of scared my wife a bit as I had been keeping all this from her. The digitization was to be a surprise for her.

Now that the process is complete, our joy at watching the videos once lost, has brought so much joy.

Date of experience: July 27, 2024
Nevada
1 review
0 helpful votes
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The videos are organized beautifully and the whole family has enjoyed reliving happy memories from 18 years ago!

Date of experience: July 27, 2024
Florida
1 review
0 helpful votes
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Not what expectrd
July 27, 2024

I was charged for 15 vhs where only 6 were converted to digital. Very dissatisfied I didn't received a refund for the ones not transferred. Also had to pay extra because the app wouldn't download the videos.

Date of experience: July 27, 2024
Stacey S. — iMemories Rep
over a year old

Hi Yasmin, Thank you for your comment. When the digital conversion work was done for your other videotapes, there was no video we could upload to your account. Each of the tapes had several hours of copyrighted recorded TV. By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. Our team goes through each tape several times from begining to end to ensure there is no home video mixed in with the copyrighted media. Due to the extensive amount of work involved with the digital conversion, the work is not automatically refunded. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Washington
1 review
0 helpful votes
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Excellent!
July 27, 2024

IMemories was communicating to me when they received my tapes and when they were completed. They were able to save my wedding video when I thought it had been ruined! Lots of memories (20yrs worth) that I had forgotten about and my husband and I were able to watch with happy tears!

Date of experience: July 27, 2024
Maryland
1 review
0 helpful votes
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After my parents both passed away, I rediscovered my childhood memories by getting them converted. It was great to see and hear their voices for the first time in a long time. Lu was able to rebuild memories that I had for so long and relive the happy and simpler times. I would use iMemories all over again!

Date of experience: July 27, 2024
Rhode Island
1 review
0 helpful votes
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Excellent!
July 27, 2024

Was extremely satisfied with the results and turnaround time!

Date of experience: July 27, 2024
Michigan
1 review
0 helpful votes
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Great service!
July 27, 2024

It was simple and easy to do! Will be using this service again!

Date of experience: July 27, 2024
Missouri
2 reviews
0 helpful votes
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Precious memories.
July 27, 2024

I was about to view home movies taken years ago. Many had deteriorated but could still hear voices and see images of loved ones who have since departed.

Date of experience: July 27, 2024
GB
1 review
0 helpful votes
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It was seamless. Hoping to be able to view these memories easily from here on out

Date of experience: July 26, 2024
Arizona
1 review
0 helpful votes
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Uploading my photos
July 26, 2024

The only issue is I've tried so many different ways and times to upload my iPhone videos that I have now on my recent phone and pictures so that I can transfer them and have them put on a DVD or a USB and either upload some and takes two days or doesn't upload none I've tried every which way Not super happy about that

Date of experience: July 26, 2024
Stacey S. — iMemories Rep
over a year old

Hi Misty, Thank you for your feedback. We would be more than happy to assist you with the uploads issue you are having. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Missouri
1 review
0 helpful votes
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Extremely Grateful for iMemories
July 26, 2024

It can be scary to send off your family videos to a company but iMemories did not disappoint! Within 2 weeks of sending in my videos, I had digital copies that I could stream. It was such a blessing to be able to see those videos easily and share them with family members through the app. All my tapes were returned and iMemories took very good care of my precious memories. Thank you iMemories!

Date of experience: July 26, 2024
Georgia
1 review
0 helpful votes
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Love these folks at imemories!
July 26, 2024

Great experience, great customer service. So very satisfied.

Date of experience: July 26, 2024
California
1 review
0 helpful votes
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VCR tape to Digital
July 26, 2024

I had some old VCR tapes that I wanted to view. As I no long had the equipment to do so I determined that I needed to change the format. After Googling options I selected iMemories. I followed easy instructions for sending. And then received notification that they had been digitized. I was successful in viewing and also sharing with my others that would enjoy the memories.
Easy Peasy

Date of experience: July 26, 2024
North Carolina
1 review
0 helpful votes
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Great service from iMemories
July 26, 2024

I had a great experience using the iMemories digitizing service. I sent them more than 800 photos and slides, some of which were taken many years ago. After I registered and paid for my order, happily using their promotion price, the packing box arrived within a few days with a return shipping label so I could drop the package off. My photos were digitized and ready to view online at their site within less than two weeks! I was able to download the original albums as well as create new albums and add photos from the original set to them. Their website is very user friendly and easy to use.

Date of experience: July 26, 2024