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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Michigan
1 review
0 helpful votes
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My Memories
July 26, 2024
Updated review

I received my dvds in tack. Loved the covers of the different pictures from the dvd, knew what was in them. I have ordered before, great job.

Date of experience: July 26, 2024

It's been great
November 6, 2021
Previous review

It's been great. This is the second time I have used you

Date of experience: November 6, 2021
Nebraska
2 reviews
0 helpful votes
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Too many fees overall
July 26, 2024

The initial shipping in the 1vhs tape was expensive. The processing was ok, the video turned out okay, but then also the return shipping wasnt included either...so for what the other places that do this charge all inclusive is about 1/3 the price of imemories - with exact same results.

Date of experience: July 26, 2024
New Mexico
1 review
0 helpful votes
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Good service
July 26, 2024

Excellent costumer service. Fast delivery.
Excellent costumer service. Fast delivery.
Excellent costumer service. Fast delivery.
Excellent costumer service. Fast delivery.
Excellent costumer service, fast delivery,
Excellent costumer service, fast delivery.
Excellent costumer service, fast delivery.

Date of experience: July 26, 2024
California
1 review
0 helpful votes
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Great work
July 26, 2024

I had vhs 8 tapes that needed to convert to digital. These holds precious memories for me. I Memories digitized everything with great care. I am enjoying my recorded memories now. Thank you!

Date of experience: July 26, 2024
Missouri
1 review
0 helpful votes
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Wonderful work!
July 26, 2024

I sent in about 9 VHS tapes to be converted to USB. The process was so simple. The tapes were converted to iCloud and from there all I had to do was download everything onto my computer/USB. The scenes from each tape were broken down so I could easily rearrange the viewing sequence. Retitling and organization was so simple. I love this process and I would do it again in a heartbeat through iMemories. Thank you for all the work you do!

Date of experience: July 26, 2024
New York
1 review
0 helpful votes
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Great to see this old footage
July 26, 2024

I've used iMemories before and was happy to use them again. Some of my tapes must've been damaged because I didn't get ALL the footage I was hoping for but for the most part, I was able to regain many of our family memories!

Date of experience: July 26, 2024
Colorado
1 review
0 helpful votes
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Speedy, efficient and fantastic!
July 26, 2024

The whole process was done within a couple weeks (maybe a few extra days I can't remember, that's how fast it felt!) minus one miss spelling from one of the VHS tapes, everything turned out wonderfully! Thank you!

Date of experience: July 26, 2024
Connecticut
1 review
0 helpful votes
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Thank you!
July 26, 2024

Thank god for this company. They converted reel films into digital downloads.

Date of experience: July 26, 2024
Alabama
3 reviews
0 helpful votes
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Very impressed!
July 26, 2024

Sent in 31 vhs tapes from 1960's to 2002. All came out great. Will be sending the rest of my videos in soon.

Date of experience: July 26, 2024
Nevada
1 review
0 helpful votes
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Prompt, quality service.
July 26, 2024

I had 15 separate high 8 mm tapes that were converted to digital and the quality seems about the same as the original. I think it's worth the money.

Date of experience: July 26, 2024
California
1 review
0 helpful votes
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Slide and VHS Conversion.
July 25, 2024

Great Job digitizing over 700 slides and 10 VHS tapes. First time I was able to see them in many years.

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Joanna, Thank you for the amazing review!

Washington
1 review
0 helpful votes
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Brought back a lot of memories
July 25, 2024

I wasn't sure what was on our old tapes, but I sent them in anyway. What fun they brought! We have all enjoyed seeing ourselves over 30 years ago. Easy to save and share. So glad I sent them in. Since we didn't label our tapes, some tapes were meaningless, but the ones of family are priceless.

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Sally, Thank you for trusting us with such precious memories!

Florida
1 review
0 helpful votes
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Very professional job and easy to work with. I would highly recommend iMemories to help allow your cherished movies to be viewed by family and friends for a lifetime. Thank you for digitizing videos taken in the early 1950's

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi John, We so appreciate the kind words! Thanks for your support!

Iowa
1 review
0 helpful votes
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Happy
July 25, 2024

Happy to have digital. Our family laughed watching the old movies!

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Thank you for the wonderful review Mary!

California
1 review
0 helpful votes
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Was as advertised... mostly
July 25, 2024

It was as advertised, mostly.
They did a good job and I received my media back, but they were not clear about the price. I thought it was $14.95 for VHS tapes. The box to send it to them was $14.95. Then it was $30 more to get the digitized version. I don't remember seeing that anywhere.
But they did a timely, copy job, just wish they could have been a little more up front about pricing.

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jennifer, Thank you for taking the time comment! We appreciate your feedback!

Virginia
1 review
0 helpful votes
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Worked just as advertised.
July 25, 2024

I used them for two separate transactions of over ten reels and was satisfied with the result.

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Peter, Thanks for the excellent review!

Virginia
2 reviews
0 helpful votes
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The process is simple, and the results are excellent. From the appropriate shipping box provided to the final product rans smoothly.

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Andrew, We appreciate the kind words! We're grateful to have you with us!

Kansas
1 review
0 helpful votes
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Overall, great experience. Great business model. So simple, a life saver of getting all the old videos organized and digitized.

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Darren, This is what we hope to hear! We appreciate your comment!

North Carolina
1 review
0 helpful votes
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This is a amazing service
July 25, 2024

I am so happy I can see old videos on my phone and be able to share them so easily!
I have a bunch more I will be sending in!

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Fiona, Thank you for the great feedback! Your comment means a lot to us!

North Carolina
2 reviews
0 helpful votes
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My memories experience
July 25, 2024

I think it's a decent service. They didn't answer a question about a damaged photo. And I think it's over priced

Date of experience: July 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Carroll, Thank you for your feedback. We appreciate our customers and want to ensure they have the best experience possible with iMemories! I reviewed your order and see that you didn't enter the promotional code for 50% off when you made payment. We will refund you the differece. Please allow 3-5 business days for the refund to post. We can certainly answer any questions you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.