From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I live in North Carolina and trust iMemories so much that I ship my video's, old films, etc across the country in order to digitize my memories. I highly recommend them above any other company.
Expected the results to be much clearer. Tapes were old but thought the images would not have the lines through it on top
I would highly recommend iMemories for any one trying to convert to digital. First I would suggest getting the shipping box. It makes the process so simple. When your shipping box is received it took a short time before your images are online. What a thrill! Thank you to the staff at iMemories!😊
Hi Linda, Thank you for the incredible detailed review!
What a treasure to be able to send off all forms of my home videos (VHS tapes, Hi8 tapes, CDs) and have the ability to view them again AND share them with others! My adult children have enjoyed watching their childhood and the adolescent years of their parents. So thankful to have access to a form of our family history.
Hi Jill, We appreciate you taking the time to leave such an amazing reveiw!
It was the best gift I could have given my family! There was lots of Love and Laughter while we watched them.
Hi Kellie, Thank you for sharing! We're thrilled to hear you had such as wondeful experience!
The confidence level in iMemories was lowered when it took almost 2 months to receive the protective mailer packaging for materials to be digitalized. Living in Hawaii, we expect delays, but over 2 months was almost unacceptable, but since we were committed we moved forward with our order.
My family really enjoyed looking back at memories that we have talked about for years and were able to visually share them with the younger generation.
Hi Kayla, Thanks for the comment! Your support means everything!
Seamless process from the mailing in to receiving digital files.
Great job. I was concerned about the videos getting lost in the mail. You guys did a great job. I'll use you again.
IMemories has been great experience! We are enjoying our home movies and old slides from our childhood! Thank you for making it so easy.
Very good quality thank you. You guys really made me and family very happy. Thank you
Most of the 33,8mm tapes we had digitized resulted in videos of such poor quality that they aren't even viewable. They are either too dark or have a line of static going through them. The tapes were 20-30 years old and had been stored in a closed box, so they shouldn't have been damaged. After viewing the first "examples" I called the company to let them know that the quality was unacceptable. I would have appreciated knowing in advance how poor the quality would be--before spending almost $500. On the positive side, several of the tapes resulted in the preservation of a precious memory.
Hi Rebecca, Thank you for your feedback. When we do the digital conversion we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. We cannot make color corrections to tapes or add light where it did not exist originally. Our team does review, repair and make adjustment to ensure we get the best quaility capture based on the condition of the original tapes. This process can take a couple weeks to complete. Due to the amount of work involved there is not an option, with any company, to preview or know the quaility of the video on the tapes before the work is completed. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
My expectation from iMemories based upon their marketing was that my slides would be "freshened up" so that any dirt would be removed and the colors enriched in the final digitized product. This was definitely not the case. Some of the images even appeared upside down. The colors of the digitized images were washed out and even out of focus. A big disappointment. They did turn around the product quickly which was a plus. And it was easy enough to download all images to my computer without having to invest more money in iMemories.
Hi Jean, Thank you for taking the time to speak with me today regarding your order. We understand you want the best quality possible from your memories. Our team does dry clean all of the images to remove any loose dust or debris, scan them through filters and put the images through a color correction process to help make sure the colors look natural. We do not however do any digital enhancements, that would change the original images. That is outside of the digital conversion process we provide and better suited to a restoration service. We do want our customers to have the best experience possible with iMemories, so I have issued the refund that we discussed. We sincerely hope our efforts and service have helped to restore your faith in iMemories.
I was hesitant sending my old videos and tapes because of fear of damage them getting lost etc but service was outstanding! My beloved videos were converted and returned much quicker than expected and i was very pleased with the service and quality
I recommend iMemories for converting all your old video reels and vhs tapes to digital
My experience with imemories was very good to include timely responses to all of my questions and assistance with technical challenges that I experience.
Thank you for saving my dads cherished 8mm films. Wish they could have been cleaned up a little more BUT who knows that you could have. Thank you
It was so easy to ship, pay and receive digital footage of all my memories with the ability to share with family.
Good. A little confusing in how to download myself to save va paying for cloud but did figure it out
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jan, Thank you for entrusting us with your cherished family memories. We are grateful for your recommendation!