iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
My parents took many reels of old video from 1950s and 1960s, so I decided to send one, I know there was some missing but it was good to see family that is alive and dead and show my kids and relive some of those family outings.
I sent my IMemories my slide collection. They posted them online and they will be putting them on a thumb drive for me as well for an additional cost. I did the slides as a test and I'm very pleased. Will be sending in several more orders of photos and will do the same.
The 8th grade version of me made 8mm movies with stop action animation. It was awesome to see them again.
More expensive than I wanted, but price decreased with time. Didn't want materials back but they required returning them. Didn't realize I'd have to pay a monthly subscription to keep viewing the videos on their site, but appreciated that I was able to download them to my computer.
I'm still waiting for the video to be reviewed( fixed) by the data specialist. I want my videotapes back.
Great customer service! I was able to get answers to all my questions and get it all done!
I would have liked the option to also put all the digital assets on a hard drive vs. now having to download them all or pay for your services.
Also, in the steps to send in items you should say to take a pic of the package label so you can track your shipment. I forgot and was stressing if the box got lost or was not received. Should be part of your checklist.
Hi Christine, Thanks for your feedback. You can certainly purchase a USB drive if you prefer. Downloading your memories is one of the four options customers have to save their memories. You can also purchase customized DVDs/USBdrives(s) and/or keep your online access with a cloud storage subscription for $7.99/month or $49.99/year.
I appreciate the services iMemories offers, especially the convenience of accessing our cherished videos online and sharing them easily with my family. The customer service has been helpful and responsive, which I value greatly.
However, I was disappointed with the quality of the video transfers. The videos I received had issues with tracking and lighting that were not adjusted before the transfer. It's frustrating to watch these memories in less-than-ideal quality, especially considering the sentimental value they hold. I hope iMemories can improve the attention to detail in their transfer process to enhance the overall experience.
Hi Nicolette, Thank you for taking the time to leave a review. We appreciate your feedback. When we do the digital conversion, we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. We can not however add lighting to where it was not originally. If the video was recorded in low light, the digital copy would be dark like the original. Our team will review and research any issues they see in order to get the best capture possible. Please keep in mind the original quality of the recording and condition of a tape can affect the outcome. We understand you want the best video quality of your special family memories. We can certainly look into any issues you are seeing. My colleague did email you last week regarding your concern. They have also sent a follow up email requesting more information, to better assist you. I also left a voicemail for you with my contact information. Please feel free to reach out to me or my colleague, so we can assist you.
I struggle a little bit in learning technology, so I am slowly doing it, but I'm figuring out how to use it!
IMemories was quick to convert and then went back and tweaked a few that were jumping. I am grateful for the memories I can now relive.
The process was pretty easy. I loved seeing these movies. Great memories.
I had some old performances from high school on VHS. It has been about 22 years since I had seen them. It was fun to see that I was actually pretty good at what I did! Very grateful to iMemories for making this happen.
Glad we found this service. It's awesome to watch our old videos and share with family and friends.
Even though the video was 25 years old. It was converted to digital great. So many people in the video have passed on, including my husband. But it gave me joyful memories in my heart. I will always have those memories as well as pass them onto my children. Thx imemories.
I had 3-VHS tapes of my daughter in a Church play when she was little. This has brought back such great memories, since I had no way of playing them. I would definitely suggest others to use this service. They took such good care of my tapes. They were very respectful of them. I am so glad this service was available. 😊
I loved seeing the memories of times in the past. Some recordings were better than others, some weren't pixelated and difficult to see and hear.
4 stars is only because i sent 28 tapes in and got 25 videos back and can't directly tell which ones didn't work? Would have been nice for a sticker to say tape will not play or something easy to understand. Otherwise super happy with everything.
Was excellent and i shared with my friends and they were very happy about the memories that we could be able to see it after more that 30 years.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.
Hi Lorri, Thank you for the great review!