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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Tennessee
1 review
0 helpful votes
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Old Videos
August 20, 2024

My parents took many reels of old video from 1950s and 1960s, so I decided to send one, I know there was some missing but it was good to see family that is alive and dead and show my kids and relive some of those family outings.

Date of experience: August 20, 2024
Stacey S. — iMemories Rep
12 months ago

Hi Lorri, Thank you for the great review!

New Mexico
2 reviews
0 helpful votes
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I sent my IMemories my slide collection. They posted them online and they will be putting them on a thumb drive for me as well for an additional cost. I did the slides as a test and I'm very pleased. Will be sending in several more orders of photos and will do the same.

Date of experience: August 20, 2024
Rhode Island
2 reviews
0 helpful votes
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A journey down memory lane.
August 20, 2024

The 8th grade version of me made 8mm movies with stop action animation. It was awesome to see them again.

Date of experience: August 20, 2024
Oregon
2 reviews
2 helpful votes
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Love my digital memories
August 20, 2024

More expensive than I wanted, but price decreased with time. Didn't want materials back but they required returning them. Didn't realize I'd have to pay a monthly subscription to keep viewing the videos on their site, but appreciated that I was able to download them to my computer.

Date of experience: August 20, 2024
Michigan
1 review
0 helpful votes
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None
August 20, 2024

I did not have any problems with anything. Everything was fine. No problems like I said earlier

Date of experience: August 20, 2024
New Jersey
1 review
0 helpful votes
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I'm still waiting for the video to be reviewed( fixed) by the data specialist. I want my videotapes back.

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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It worked out well!
August 20, 2024

Great customer service! I was able to get answers to all my questions and get it all done!

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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Saving options.
August 20, 2024

I would have liked the option to also put all the digital assets on a hard drive vs. now having to download them all or pay for your services.

Also, in the steps to send in items you should say to take a pic of the package label so you can track your shipment. I forgot and was stressing if the box got lost or was not received. Should be part of your checklist.

Date of experience: August 20, 2024
Stacey S. — iMemories Rep
12 months ago

Hi Christine, Thanks for your feedback. You can certainly purchase a USB drive if you prefer. Downloading your memories is one of the four options customers have to save their memories. You can also purchase customized DVDs/USBdrives(s) and/or keep your online access with a cloud storage subscription for $7.99/month or $49.99/year.

California
1 review
0 helpful votes
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Nice!
August 20, 2024

Very efficient & I love seeing these videos from long ago. Well done!

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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I appreciate the services iMemories offers, especially the convenience of accessing our cherished videos online and sharing them easily with my family. The customer service has been helpful and responsive, which I value greatly.

However, I was disappointed with the quality of the video transfers. The videos I received had issues with tracking and lighting that were not adjusted before the transfer. It's frustrating to watch these memories in less-than-ideal quality, especially considering the sentimental value they hold. I hope iMemories can improve the attention to detail in their transfer process to enhance the overall experience.

Date of experience: August 20, 2024
Stacey S. — iMemories Rep
12 months ago

Hi Nicolette, Thank you for taking the time to leave a review. We appreciate your feedback. When we do the digital conversion, we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. We can not however add lighting to where it was not originally. If the video was recorded in low light, the digital copy would be dark like the original. Our team will review and research any issues they see in order to get the best capture possible. Please keep in mind the original quality of the recording and condition of a tape can affect the outcome. We understand you want the best video quality of your special family memories. We can certainly look into any issues you are seeing. My colleague did email you last week regarding your concern. They have also sent a follow up email requesting more information, to better assist you. I also left a voicemail for you with my contact information. Please feel free to reach out to me or my colleague, so we can assist you.

California
1 review
0 helpful votes
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I struggle a little bit in learning technology, so I am slowly doing it, but I'm figuring out how to use it!

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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IMemories was quick to convert and then went back and tweaked a few that were jumping. I am grateful for the memories I can now relive.

Date of experience: August 20, 2024
Maryland
2 reviews
0 helpful votes
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The process was pretty easy. I loved seeing these movies. Great memories.

Date of experience: August 19, 2024
Nebraska
1 review
0 helpful votes
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Reliving old memories
August 19, 2024

I had some old performances from high school on VHS. It has been about 22 years since I had seen them. It was fun to see that I was actually pretty good at what I did! Very grateful to iMemories for making this happen.

Date of experience: August 19, 2024
Michigan
1 review
0 helpful votes
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Glad we found this service. It's awesome to watch our old videos and share with family and friends.

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Great wedding video
August 19, 2024

Even though the video was 25 years old. It was converted to digital great. So many people in the video have passed on, including my husband. But it gave me joyful memories in my heart. I will always have those memories as well as pass them onto my children. Thx imemories.

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Very thankful
August 19, 2024

I had 3-VHS tapes of my daughter in a Church play when she was little. This has brought back such great memories, since I had no way of playing them. I would definitely suggest others to use this service. They took such good care of my tapes. They were very respectful of them. I am so glad this service was available. 😊

Date of experience: August 19, 2024
New York
1 review
0 helpful votes
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Filled with emotions
August 19, 2024

I loved seeing the memories of times in the past. Some recordings were better than others, some weren't pixelated and difficult to see and hear.

Date of experience: August 19, 2024
New York
1 review
0 helpful votes
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Turnaround Time was excellent
August 19, 2024

4 stars is only because i sent 28 tapes in and got 25 videos back and can't directly tell which ones didn't work? Would have been nice for a sticker to say tape will not play or something easy to understand. Otherwise super happy with everything.

Date of experience: August 19, 2024
Michigan
1 review
0 helpful votes
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Great and happy with iMemories.
August 19, 2024

Was excellent and i shared with my friends and they were very happy about the memories that we could be able to see it after more that 30 years.

Date of experience: August 19, 2024