From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very quick. Turn around. The videos came out. Great. A couple of them are a little grainy, but I get it there. 25 plus years old, but I am so happy with the outcome, and all of the communication between you guys and I thank you so much to everyone that helped keep these wonderful memories. For me, by digitalizing them so I never lose him. I truly appreciate all of your work and we'll be passing 2 others where I got mine done. I have a lot of other family members that have old.Cassettes that they would like to Do this too, especially seeing the outcome that I got again. I couldn't thank you guys enough for all the communication and all of your hard work.I truly appreciate every one of you
I had 5 36 year old VHS tapes that needed to be converted to digital and I also had 743 photographs converted. It went really well. They kept me posted on the progress of my order and now I have them all downloaded to my hard drive and I can also view them on the app. I am very satisfied with imemories.
I felt nervous at first sending all my home videos that i treasure away, but i received confirmation that the company got my videos safely so i was relieved. The company had a quick turnaround time before i was able to view my videos online and soon after i got all my original videos back
I had a mixture of reel to reel, vcr, slides, 8mm tapes and iMemories digitized them all quickly and at a fair price. I was able to download all the videos and pictures from their web site which was great!
Hi Brad, Thank you for the excellent review! We appreciate your kind words!
I've been wanting to see old videos for ages and with iMemories' great price, I can see them on my tv and share the memories with my family.
Hi Sophie, Thank you for trusting us with such precious memories! A heartfelt thanks to you!
From the initial box to ship my home movies, to the return of those videos, I have been pleasantly surprised by the care and response I received. Again, highly pleased and will definitely use them in the future for other videos and have recommended them all to my family and friends!
Hi Amanda, Thank you for such a detailed and considerate review! We're so glad to hear you were pleased with the results! Thank you for choosing us to help preserve your precious memories.
They want you to purchase THEIR flash drives to store your memories. It seems like it's extremely difficult for me to save my files other than to take up space on my computer.
Hi Sue, Thanks for your feedback. The purchse of a USB drive from iMemories is optional. You can absolutley download and save your memories to your computer or drive. Once the file is downloaded it is yours to save however you choose. If you are having trouble with the downloads, we can certainly go through the process with you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
The only issue I had was that I wasn't notified about two tapes not being converted due to copyright issues. I had to reach out to customer service before I found out.
Hi Traci, Thanks for taking the time to comment. When we do the digiital conversion we do provide updates throughout the process in the Order Status section of your account. The information regarding the copyrighted material was noted there on July 17th. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Excellent customer service and an outstanding product. My family and I will enjoy our home movies for years to come!
Hi Rachel, Thank you for the incredible review! We're thrilled to hear about your positive experience. Your support and feedback motivate us to keep doing our best.
Great turn around time, love having these beautiful memories easily accessible and preserved!
Your comment means a lot to us Michelle! We truly appreciate that you have trusted us with such precious memories!
I was hesitant to send my grandparents' films and slides but this was absolutely worth it! They loved watching these on their ipad instead of having to set up a projector to relive these memories.
Hi RJ, We're deeply touched by the story of your grandparents. Your sharing means a lot to us, and we're grateful for your trust. Thank you sincerely.
Seamless. No issues, you did what you said you would do and I am happy with the results. I am not tech savvy so I am glad I had my daughter here to help figure the ability to watch on the TV.
HI Kathleen, This is what we hope to hear! Thank you for taking the time to comment!
The slides I submitted for transfer were about 50 years old. Most of them came out alright. I was very lucky they came out at all.
Thank
You!
Hi Patricia, Your comment means a lot to us! Thank you for placing your trust in us to handle their cherished memories.
I totally did not understand that I needed to pay for ever to view my tapes. I feel held hostage!
Hi Jacqueline, Thank you for your feedback and for speaking with me today. We truly value our customers and strive to ensure you have the best experience possible. As we discussed the iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. We would be happy to assist you with the download process if you have any trouble. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
- I sent a vhs and for some reason they only upload it in separate segments on the site to download. That's great but could you also upload the whole vhs as one download.
-I don't want the items to be just digitized could you also enhance/edit it so it looks better.
-When you return anything that needs rewinding, please rewind it.
Hi Stephen, Thanks for you feedback. When we do the digital conversion videotapes will be separated into scenes. Our editors use location changes, time stamps and camera stops/starts to create these scenes. Based on customer feedback, our customers prefer this option to having one continuous video. We can however remove that option for customers that do want one video. Our Editors do go through each tape from beginning to end to review and research any issues they see. We can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. We do not however do any restoration services or digitally change the original videos. We specialize in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology.
Very happy with ability to see our old photos and videos right on our TV. Has been a great experience with our grand children.
Hi Dean, This is wonderful to hear! We're grateful to have you with us!
Wonderful memories that I now can watch from my TV! Easy process. I would recommend highly
Hi Virginia, Thanks for the amazing review!
I recently converted all our childhood videos to digital format and I'm so happy about the results. Not only are they easy to access now, but it seems the quality is much better than the original tapes. Thank you for giving us back so many amazing memories!
Hi Vilerka, We so appreciate the kind words! Thank you for trusting us with such precious memories!
As a repeat customer, I have yet to be even slightly disappointed by iMemories. Consistently great!
Hi Don, Thank you so much for the fantastic review! We appreciate your continued support!
Very informative and was shipped on time. Great quality videos
Hi Sarah, We appreciate your comment! Your support means everything!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barbara, We so appreciate the kind words! Thank you for trusting us with such important memories!