From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I loved the idea of saving my family memories in a digital format and iMemories did just that. The process was simple and I felt reassured that my priced photographs would be taken care of by the team. Best of all, the packaging provided and the handling of my photographs were top notch.
I will be using them again soon and would recommend them to friends and family.
I was very stressed and worried about my family videos/film degrading and didn't know what to do. IMomories made it incredibly easy and safe. Couldn't be more satisfied! I have another box of games that I'm sending next.
Hi Brent, Thank you for the excellent review! Your support means everything!
I've been concerned about the many family vhs tapes for years and didn't want them to degrade. I didn't know what to do. I saw your ad and decided to try your company. The process was incredibly simple and the results excellent. My family (kids and grandkids) love watching. More to come! Thank you.
After 40ish years of waiting, my grandpa's old home videos are now available for our family to watch online! What a treat! We are so grateful to have found Imemories!
Hi Sherida, Your sharing means a lot to us, and we're grateful for your trust. Thank you for allowing us to be part of your journey in preserving your grandpa's memories!
I sent the link to my adult children - and they were thrilled! I do have tons of photos I need to organize
Hi Barbara, This is amazing to hear! We appreciate your comment!
I was very surprised the silent 8mm reels actually still had footage! Made me cry! Every tape was perfect!
Hi Debra, Thank you for trusting us with such special memories! Your comment means a lot to us!
I am happy with the quality of the digital videos. I didn't think I'd be able to see my videos from 25years ago!
Hi Andres, Thank you for taking the time to comment! We appreciate the outstanding review!
Entire process was easy for both digitizing film and dvd files
Hi Christina, Thanks for the great review!
This was a seamless experience. I was worried mailing these precious videos but they came back to me and now I have them digital. Grateful.
Hi Kenisha, We truly appreciate that you have trusted us with such precious memories. We're grateful to have you with us!
These guys are great at what they do, they put together my videos on a USB drive, and did it very fast.
Great job.
Hi Gregory, We're truly thankful for your review and support! Your satisfaction and input are what drive us to do our best!
I sent in 35 DVDs and they were converted quickly to the ap. I used a 50% off code and it cost about $500. Then I was able to upload all my videos off my phone also for free. I paid the yearly subscription of $50 a month and now my kids and I can watch all our family videos on the TV or phone or whatever. I've been able to share them with other people. This was an easy and the best way I've found to make all our memories digital and easy to watch.
Hi Tangi, We're so grateful for your wonderful review! Your feedback is incredibly valuable to us, and it's heartening to hear you had a positive experience. Thank you sincerely.
I will be sending in the remainder of my VHS's. I can't wait to share with the family.
Hi Vicki, We're thrilled you had a positive experience! We look forward to the opportunity to work with you again!
Very easy - good response time. Anxious to tell friends about this service. Many of us have old photos\slides etc. that have been forgotten.
Hi Karen, We're truly grateful for your recommendations to your friends. It means a lot to us that you trust our service enough to share it with others. Your support is our motivation!
The memories that were transferred to the online system were great. The problem is most of the best memories we wanted you said you were unable to transfer because they were on a European system. Maybe iMemories should invest in getting the appropriate software to transfer these files. Only more people are going to want this done.
Hi Gregory, Thanks for your feedback. IMemories can process most European (PAL) videotapes. We did not receive any videotapes from you that could not be processed. You sent in a hard drive, which we do not process, as they may contain viruses. You can however upload the contents of the hard drive to your iMemories account at no charge. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
My dad has stage 4 cancer, and I wanted him to see old videos of our family, holiday, and all those memories. We have truly enjoyed being able to watch those together.
Hi Renee, Your sharing means a lot to us. Thank you for allowing us to be part of your journey in preserving your father's memories.
Everything about this process was quick, easy and painless!
We are enjoying watching the memories. So easy to share with others.
Hi Patricia, Thanks for your amazing review! We're so grateful for your support!
Would have loved an email each time a file was added / converted. I got one when the first file was added but nothing in between which meant I spent a lot of time checking the site on my own to see if more files had been added
Sending in my videos was an easy process. All the materials kept my tapes safe on transit. They were processed quickly and returned promptly.
I understand that there is a way that old videos resolution can be increased by a tool out there. I think that would be a good add on for your company vs. getting your memories, and then going through each one to improve the resolution quality.
Overall it has been a great experience with your company.
More friendly and helpful to those who are electronically challenged, specifically older people
Hi Lynn, Thanks for your feedback! We apologize that your experience fell short of expectations. We strive for better, and this is not the experience we want our customers to have when reaching out for support. Our goal is to guarantee the best possible experience for our customers. We hope you will consider giving iMemories another opportunity to restore your faith in our service.
A customer rep phone call & several non-obvious steps are required to move your files out of the iMemories cloud onto your device. Very aggravating.
Hi Laura, Thank you for your comment. We're sorry to hear you had trouble with the downloads. We do have the instructions online and there is also a Help section within your account. That has step by step instructions with screenshots to walk you through the process. We're glad to hear that Customer Service was able to assist you with the downloads! If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie, Thank you for the wonderful detailed review! We're thrilled to hear about your positive experience! We're grateful to have you with us!