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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Indiana
2 reviews
0 helpful votes
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First experience
August 23, 2024

I was very impressed that the video returned was parsed in the diff scenes or recordings within the VCR tape I sent. That was fantastic and sold me on mining ahead to convert all my media thru iMemories.

Date of experience: August 23, 2024
Pennsylvania
1 review
0 helpful votes
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Perfect
August 23, 2024

Everything went perfect. When we watched the movies we were surprised to see what was on them. Family picnics, family vacations. Kids activities, there were so many memories. Great job to everyone.

Date of experience: August 23, 2024
Kentucky
1 review
0 helpful votes
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Simple and effective
August 23, 2024

The process from start to finish was simple and effective. The processing was completed in a timely manner, the footage was shared promptly online, and it was easy to download the files.

Date of experience: August 23, 2024
Alabama
1 review
0 helpful votes
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I enjoy viewing my video online.
August 23, 2024

My orders were received in a timely manner and I sent them to family members.

Date of experience: August 23, 2024
Colorado
1 review
0 helpful votes
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Very easy process
August 23, 2024

The service provides a prepaid shipping label, which is a major convenience. Communications were clear and accurate. The images were as good as I expected (some of the slides I sent were old and the colors had seriously degraded). Easy to view online and download the files.

Date of experience: August 23, 2024
Pennsylvania
1 review
0 helpful votes
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Amazing
August 23, 2024

Fast, reliable and fantastic! We got several of our home movies converted. We go the digital copies and the tapes in no time.

Date of experience: August 23, 2024
Georgia
1 review
0 helpful votes
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Thrilled
August 23, 2024

Digitizing my videos/pictures is the best decision I've made for the sake of preserving precious memories. So easy and my family loves that I can share.

Date of experience: August 23, 2024
California
1 review
0 helpful votes
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Great Experience
August 23, 2024

All tapes and 8mm reels were converted in a timely manner. I was very happy with the service and access to my files online to download.

Date of experience: August 23, 2024
Georgia
1 review
0 helpful votes
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Definitely will use IMemories again. Preparing another shipment now.

Date of experience: August 23, 2024
Arizona
1 review
0 helpful votes
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Best Option Ever
August 23, 2024

It was easy to use, and I am so grateful that one of the converted videos had my mom on it, who passed away 20 years ago. I had not heard her voice in all that time, and it brought tears to my eyes. I shared it with my family, who were also eternally grateful!

Date of experience: August 23, 2024
New York
1 review
0 helpful votes
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The Future for old cassettes!.
August 23, 2024

I was very impressed and satisfied with the detail of this process from start to finish. My old memories are now in full view whenever I want and on different visual avenues. All would have just sat in my drawer in darkness. I just took a year renewal to keep viewing my up front for me and my family.
Thank you. Would highly recommend!

Date of experience: August 23, 2024
Georgia
1 review
0 helpful votes
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Great experience all around!
August 23, 2024

The joy of being able to view treasured family memories again is indescribable! Who knew technology would change so quickly thus rendering our VHS tapes virtually useless. So grateful to the folks at iMemories for simplifying the process for us!

Date of experience: August 23, 2024
Utah
1 review
0 helpful votes
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Excellent job
August 23, 2024

They were efficient and produced product in a timely manner

Date of experience: August 23, 2024
North Carolina
1 review
0 helpful votes
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Excellent, thanks for taking care of our old videos. We will be using this service again.

Date of experience: August 23, 2024
Minnesota
1 review
0 helpful votes
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It was very easy and organized. The first box came and I loaded my tapes. When the emailed videos started coming through, the communication was great. My family
Loves watching the memories!

Date of experience: August 23, 2024
Illinois
1 review
0 helpful votes
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Precious Memories
August 23, 2024

Excellent service. Contact throughout the whole process. Having the opportunity to relive these memories that we forgot we had PRICELESS! Worth every penny! Excellent company to deal with. Lots of happy tears were shed as we watched these special moments replay digitally. Thank you so much!

Date of experience: August 23, 2024
Maryland
1 review
0 helpful votes
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Priceless!
August 23, 2024

My videos and photos were digitized promptly and without any damage! I now can view my priceless memories on my tv and share them with my family. I'm so grateful for iMemories - they can be trusted with your most precious possessions!

Date of experience: August 23, 2024
Colorado
1 review
0 helpful votes
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Great Experience
August 22, 2024

Great Experience - love the quality and timeliness - would def repeat the process

Date of experience: August 22, 2024
Stacey S. — iMemories Rep
12 months ago

Hi Lyn, This is what we hope to hear! Thanks for your amazing feedback!

Washington
1 review
0 helpful votes
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Old VHS memories
August 22, 2024

Converted 4 old VHS to digital - they were over 25 years old and came out pretty good!

Date of experience: August 22, 2024
Stacey S. — iMemories Rep
12 months ago

Hi Martina, Thanks for the wonderful review! Thanks for your amazing feedback!

California
1 review
0 helpful votes
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Good for the most part
August 22, 2024

Incorrect labeling issues on files caused some confusion, but overall good and quick service and reasonably priced on deal.

Date of experience: August 22, 2024
Stacey S. — iMemories Rep
12 months ago

Hi Christopher, Thanks for your feedback. When we do the digital conversion. If the tapes have handwritten labels on them, we label the albums with the same names. Our team does their best to read the handwriting on each item. We certainly apologize if some were incorrect.