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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Louisiana
1 review
0 helpful votes
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Satisfaction.
August 25, 2024

The process was very simple and straightforward. The cost was very reasonable. All of our prior video images were uploaded and are available to review on the iMemories app. Very successful experience. Thank you.

Date of experience: August 25, 2024
Texas
1 review
0 helpful votes
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Prmpt and excellent service
August 25, 2024

I recommend Memories for all your fill conversion needs. A-1 service!

Date of experience: August 25, 2024
New Jersey
1 review
0 helpful votes
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Professional and quick service
August 25, 2024

Everything about iMemories was fantastic! The way they sent the pre-labeled box and the speed with which they processed my VCR tapes was great. They also promptly returned my tapes. Also I liked the way they broke the video into manageable pieces for download. Thanks iMemories!

Date of experience: August 25, 2024
Connecticut
1 review
0 helpful votes
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It came out great, very satisfied.
August 25, 2024

Everything was in a timely manner which I was grateful for. Also I am happy that I got my original tapes back packaged in great condition. Overall I am happy with the results of my videos being digitized. I will do more video tapes and pictures in the future.

Date of experience: August 25, 2024
Arizona
1 review
0 helpful votes
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The best experience ever!
August 25, 2024
Updated review

I LOVE imemories! I have been sending you guys my family vids for about a year now. It is so stinking easy. Either you can have a box sent or an email with a label and send your own box. I love using the label with my own box. Doesn't matter if boxes are sent at different times they always land in my account I never have to worry. I have never had issues with getting my originals sent back to the house safely. I love that I can download items myself or move anything to my computer, phone, or even a hard drive. I have sent my link to so many of my family members and they just love watching vids from us growing up and spending precious time together in this short life. It's tender sweet moments that you all have allowed us to treasure and have at our finger tips. Your company and your mission is so so important! It's family history and bonding with loved ones for generations to come. Thank you for all that you do! I WILL use you guys for years to come I am very loyal and very happy with your company! Please never stop doing what you are doing! Thank you thank you thank you!
Much love!
Kelly Olson

Date of experience: August 25, 2024

Great experience
October 18, 2023
Previous review

Wonderful and fun experience! Well worth it! They are fast and affordable.

Date of experience: October 18, 2023
Arizona
1 review
0 helpful votes
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Excellent Quality
August 24, 2024

I am quite pleased with the conversion of my Super 8 videos and plan to continue preserving my family's memories.

Date of experience: August 24, 2024
Louisiana
1 review
0 helpful votes
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Papa Dig Videos
August 24, 2024

I used another service to reproduce my father's videos and I wasn't happy with end product. I decided to try iMemories and the results were excellent. IMemories turned my father's VHS tapes to digital copies. I shared them with my family and they were very happy reliving memories. I wholeheartedly recommend iMemories.

Date of experience: August 24, 2024
Georgia
1 review
0 helpful votes
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From trepidation to total joy
August 24, 2024

We had been concerned that we were loosing our old film movies a few years ago and had some of them converted to CD format. Now with CD players disappearing, we were frantic to convert to digital but with technology changing ever faster and faster we had no idea where to turn. Thankfully a friend told us about her wonderful experience with iMemories and after reading more wonderful reviews on line we decided to take a chance. We could not be happier with the results. Our children can view them on line and us old fogies can pop in the thumb drive and be reminded of when we still had hair and more of a bounce on our step. What a joy. Thank you for a job well done.

Date of experience: August 24, 2024
Washington
3 reviews
0 helpful votes
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Worth it and so easy
August 24, 2024

All I had was photos, loose and in albums, that I wanted to digitally save. IMemories sent me the the shipping box and return label and off they went. No sorting and counting. Did not have to take my photos out of the albums either. In a couple of weeks my photos were returned and my on line photos were ready for me to download or order jump drives. So very easy. The results were perfect.

Date of experience: August 24, 2024
Wisconsin
1 review
0 helpful votes
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Nothing
August 24, 2024

Nothing was done I got everything back the way it was when I open my box I was excited until I went through and nothing was done I paid 300.+ for nothing

Date of experience: August 24, 2024
Stacey S. — iMemories Rep
12 months ago

Hi Susan, Thank you for your feedback. IMemories did process 284 photos for you. They were uploaded to your iMemories account, where you had 30 days of free online access to view, edit, share and decide how you want to save the new digital images long term. We truly value our customers and want to ensure you are able to save the memories you had processed. I have left a voicemail for you with the available options. Please do not hesitate to reach out and discuss this with me directly or contact us at 1(800)845-7986.

Illinois
1 review
0 helpful votes
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Review
August 24, 2024

If the 8mm movie doesn't have sound please let me know because I received a movie with no sound so idk if it's cause it didn't have any or if it's because you skipped a step

Date of experience: August 24, 2024
Mississippi
1 review
0 helpful votes
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Good memories!
August 24, 2024

Service as expected. No problems. It was very easy to box up and send to iMemories.

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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Easy Process
August 24, 2024

Everything was pretty straightforward. I appreciate having a designated "kit" to pack everything and send off easily. Waiting time was as expected and was able to access everything as soon as they were loaded. Lots of options on how to save the digitized files.

Date of experience: August 24, 2024
California
1 review
0 helpful votes
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My father's scrapbooks
August 24, 2024

I recently collected all of my father's scrapbooks that I inherited upon his death 20 years ago. These included pictures of him in World War II in the south Pacific and pictures of him and my mother dating and soon after their marriage. Priceless. Sent them to iMemories and they were handled with great care and now II recently collected all of my father's scrapbooks that I inherited upon his death 20 years ago. These included pictures of him in World War II in the south Pacific and pictures of him and my mother dating and soon after their marriage. Priceless. Sent them to iMemories and they were handled with great care and now I have access to these treasured memories with a swipe of my finger. What a gift.

Date of experience: August 24, 2024
Arizona
2 reviews
0 helpful votes
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I memories review
August 24, 2024

A very good experience - Loving watching the memories! No problems with anything. :)

Date of experience: August 24, 2024
Illinois
2 reviews
0 helpful votes
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My first experience but not my last!
August 24, 2024

The directions to follow were very clear and all promises kept! I have my movies digitally! They sent me directions on how to edit them and share with my family- feels like icing on the cake! I will be using them again soon!

Date of experience: August 24, 2024
Alaska
1 review
0 helpful votes
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Home movie
August 24, 2024

Great to see them on tv now. Should have labeled them better.

Date of experience: August 24, 2024
Arizona
1 review
0 helpful votes
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Irreplaceable Memories
August 24, 2024

Great service…keeping memories alive is important to me. As the last in my immediate family, I wanted to be able to pass on memories to my descendent. IMemories makes that possible!

Date of experience: August 24, 2024
Michigan
1 review
0 helpful votes
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I had been promising my kids that I would have our home videos made it to digital ones so they could all enjoy them. This process was so easy.

Date of experience: August 24, 2024
Utah
1 review
0 helpful votes
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The process of packaging with the iMemories mailing box and label was very easy and fast. The videos were done within 2 weeks or so of us mailing them. We had 40 home videos for them to comb thru. We appreciate their service. It has been like Christmas morning everytime we watch our home video clips. We like the free cloud service for 30 days so we can watch them easliy with their app on our smart TV.
Download was easy. They labled the videos as we had them labled as requested. Sometimes the video segments within a video are seperated out in a middle of a themed video. But I believe we can change that with our download.
We are very pleased with the service of iMemories and have already told others about our experience. When our adult children come home to visit, we show them some of the home videos. They love seeing themselves as babies and toddlers and throughout the growing up years. This product is truly priceless.

Date of experience: August 24, 2024