From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I sent them 7 photos and 1 video cassette tape. The whole reason I looked into the company was for the tape, I was extremely excited to see what was on it because it one of the very few things I could find of my early childhood. I received the digital versions of the photos and they looked great. A few weeks went by and I had not received a digital copy of the tape yet so I emailed them and they explained that the tape was damaged and could be repaired, but not by them. I asked about a refund and they said that wouldn't be available due to the time and resources it took to check the cassette tape. I understand they can't convert a damaged tape but it was upsetting how I spent money to receive nothing in return. Also the fact that I had to email them asking about it or they wouldn't have even explained it to me.
There are so many other options now for digitization, I found this a very expensive route. Over triple the prices of local options. Would recommend looking into other more affordable options.
Hi Amy, Thanks for taking the time to leave a review. Our pricing is competitive for the industry. We are currently running a 50% off promotion. IMemories does more for your media, in less time than other companies. We also allow customers more flexibility and customization, as not every customer fits in the same box! We can often make improvements to your media and even clear up some quality issues with our process. We edit your tapes to remove any blank footage, accidental footage or TV footage. We also edit your videos into chapters or scenes for easy viewing and organizing. We offer online editing/organization tools and customization options for USB/DVDs. The biggest feature that really makes iMemories stand out is our online platform and streaming apps! This is an exclusive service with iMemories!
So easy to use and all the videos turned out great! I was skeptical at first afraid of losing the video tapes in the mail but it went perfectly and was done in a timely manner. We had our first video uploaded within 2 days of them receiving our tapes!
Being able to send these off for digitization saved me literal weeks of time and work.
I am very pleased with my experience with iMemories! My family has been so excited about transferring old VHS tapes to digital and being able to view them again. I especially like all the correspondence that they continually send to keep me updated on how to use their app! I would definitely recommend iMemories!
Overall it was ok. The price was too high. Also not sure if all the media provided were converted as there was no way to verify.
Hi Bipin, Thanks for taking the time to leave a review. Our pricing is competitive for the industry and you did have the 50% off promotion applied to the order. All three tapes you chose to have processed were converted and uploaded to your account to view, edit, share and decide how to save long term. We appreciate you trusting us with your memories!
I've tried a couple times to download from the albums that were digitized but have been unable to get any downloads yet. I initiated the downloads, the showed the status as requested but I have been unsuccessful in getting them as of yet.
Hi Cindi, Thank you for your feedback. When we do the digital conversion we can often help reduce tracking, audio issues and some other quality problems. Our team reviews and researches all issues with the tapes, in order to get the best capture possible based on the condition of the original tapes. We can absolutely look into any quality concerns you have and compare any issues to our processing notes on each item. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
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Hi Charles, Thank you taking the time to leave a review. We value our customers and want to ensure you had the best experience possible. If there is anything we can assist you with, please do not hesitate to reach out to us at 1(800)845-7986.
Had tears in my eyes watching! So many wonderful memories!
It was so easy to send my CD's and DVD's to iMemories. I am able to access all the videos and was sent back my originals.
I had all my mom's photo albums and pictures she kept. Some were so old I couldn't get them off the photo album pages. IMemories took the whole photo albums and digitized them for me. I am forever grateful for the time saved. I think it is worth the cost to have these memories saved. I purchased thumb drives for both my sisters as well.
First time using this service and I couldn't be happier. Great communication, fast turn around and returned my originals.
We sent in 4 BETA tapes to transfer to digital. Overall, we received good results. I was especially happy the transfer of each tape was broken into separate events, rather than one continuous transfer. However, there were a few events where the tracking was off and the quality of the transfer was poor.
Also, you provide such care when to have the tapes shipped to you to be transferred, however, when we received the tapes back, the box looked to be haphazardly put together and was coming apart. There was plenty of bubble wrap protecting the tapes, but the bubble wrap was coming out of the seams of the taped box.
Great experience overall…really love the ability to download
The customer service is very knowledgeable and helpful with any questions you have.
I have no recollection of some of these things that I did 30 years ago. I had not ever watched some of the videos because my camcorder broke 19 years ago.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Olivia, Thank you for your feedback. When we do the digital conversion, we do notate the Order Status section of your account with real time updates regarding your order and any issues that arise. The tape we received had a damaged ribbon inside. Our team would have had to remove too much of the ribbon in order to repair it. This could have compromised the video or caused more damage with the ribbon. As a courtesy we will refund you for the work. You will see that refund in 3-5 business days. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.