From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I am happy using imemories and will continue with other projects!
My mom had 47 - 3 inch reels she'd recorded in the 1970s. She'd never seen them.
She asked if there was a way to salvage them. I sent them to iMemories. I'd then send the digital movies to her on her phone and she'd watch them, but even better is when she visits us and we put them on our big screen tv. It brings her back to happy days when her 3 children were small. She's sees we were healthy and happy children because of her love and care. I'm so thankful these precious memories could be digitized for my mom. Thank you so much.
It is amazing to be able to see these videos from so long ago and share it with family and friends today. Service is user friendly with a pretty quick turnaround. The quality of 2 of the videos were rough. One had no audio. But that may have been due to degradation of the original vhs tape? But overall, I'm thrilled to be able to have these memories to pass on to the next generation.
They made everything super easy and user-friendly. Thankful that these memories can be passed on to the next generation.
I sent in slides to iMemories to be digitized and they did a wonderful job, the slides look great and I downloaded them to my computer immediately. Trying to view them on the tv using the iMemories app was less satisfactory as the app appears to be glitchy, and was not displaying every photo in each album I created, so I couldn't see all the photos.
I tried iMemories a couple times for videos and was very pleased. This last order I sent a mixture of Color, B&W photos & B&W negatives. Negatives were not turned to positives and photos are not enhanced at all. What you send in is what you get. I thought I saw on the website that they would be, but could not find it again. I called customer service and they did what they could and corrected my issues for the most part. I was hesitant to send back 100 yr old photos a second time so I didn't. Overall I'm still disappointed for the price I paid and just sent a small sample to a competitor to see if there is any difference. If not, I'll just scan the rest of my grandparents old photos myself and get the same results. I just didn't know how much time I wanted to invest. Customer service gets an A, but I won't use them again for photos. Video only for me.
Loved the videos and so excited to have them digitized. I was able to share with family
Memories that are priceless are right back in front of me! Love Love iMemories!
If you have space or gaps between each movie, slide or picture. It would be nice if you could cut and paste and splice together so there are no gaps for viewing. If there is no picture don't develop it to view online. Just let the viewing flow no gaps
The hard part was sending the VCR tapes. Not hard like they didn't make it easy - iMemories made it sooooo easy. I just had a hard time parting with the VCR tapes. I thought I was losing them. I know - pretty silly. Anyway, the conversion was quick and the site easy to use. I highly recommend parting with your VCR tapes and seeing the results on their site! They you decide if you want to pay for them to store on their cloud or you download to a current mode such as a flash drive. Thank you iMemories!
So happy with the results! This is my second group of videos I've had done. I'm especially thankful to have family memories since we have lost several family members since 2012- thought I lost all these memories since they were on various mediums that I had no mechanisms to view! Thank you IMemories!
I'm delighted that my photo memories can be viewed and shared so easily.
It was an overall good experience. Was disappointed they couldn't lighten up a video or make another video a little less blurry. Other than that it was a good experience.
Although we love the final product, we were disappointed & surprised at the sluggishness of the downloading process. Sometimes it would take 24 hours for the requested download to be ready. Perhaps a slow server? Your website is sluggish as well.
I would not recommend imemories. I paid $150 to have old videos digital & was only able to view them on the app for 30 days. Not realizing I only had 30 days to view or i would have downloaded them. Now they are gone & they want more money.
Hi Rondell, Thank you for taking the time to leave a comment. Every order with iMemories comes with 30 days of free online access to view, edit, share and decide how you want to save your memories. This is an exclusive feature to iMemories. Instead of just putting your memories on DVDs or USB drives and sending them back, we give our customers the ability to view their memories on phones, computers and streaming on TV before saving them. That way customers can customize how they are saved. As a courtesy we have added an additional 30 days of online access to your account. We value our customers and want to ensure they are able to save their memories in the way that suits them best. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Very friendly and helpful to work with. Got exactly what I ordered! Would highly recommend!
Easy to pack and ship, quick turn around time, easy to use website, preserves memories before they disintegrate. Very satisfied!
Great experience getting the box to ship VHS and photos to get processed. Communication was exceptional and cost was responsible. Very pleased how they were able to use some if the footage 60 years ago.
I was very happy with service. Quality was good. But I do feel the membership is expensive.
Smooth transaction and perfect customer service I really like this company
I appreciate your service, promptness & quality. My originals were returned packed very well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth, Thank you for your feedback. The download requests can take anywhere from a few minutes to a few hours to complete. I see that most of your downloads were available within that time frame. We certainly apologize for any delays you may have encountered. We have experienced some slowness in the last week, that our team is currently working on correcting. We appreciate your patience while we work to correct this as quickly as possible.