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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Virginia
1 review
0 helpful votes
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Service
August 30, 2024

The customer service representatives were very accommodating and helpful when I had trouble navigating the website for my order and special instructions for the return of my materials after scanning.

Date of experience: August 30, 2024
Florida
3 reviews
0 helpful votes
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Saved videos
August 30, 2024

I had a VCR tape that my Mom had used when she converted 8mm tapes. No VCR player but now in digital format I have access to these cherished memories once again.

Date of experience: August 30, 2024
Macao
1 review
0 helpful votes
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They make it too easy
August 30, 2024

I recently used iMemories to convert a collection of old VHS tapes to digital, and I couldn't be happier with the results. The process was seamless from start to finish. The customer service was outstanding—friendly, knowledgeable, and responsive to all my questions. They treated my cherished memories with care and professionalism, ensuring that the final digital copies were of excellent quality. If you're looking to preserve your old tapes, iMemories is the way to go. I highly recommend their services!

Date of experience: August 30, 2024
Arizona
1 review
0 helpful votes
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Family fun!
August 30, 2024

It has been so exciting to get to watch our family's home movies once again! Our four adult children are loving being able to relive part of their childhood! We have wanted to do this for years and we finally got it done! 🙏 Thank you!

Date of experience: August 30, 2024
Nevada
1 review
0 helpful votes
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Easy process
August 30, 2024

I converted both old (from 1940/50s) reel films and hi8 tapes (from 2004-2007) to digital using iMemories. The process was easy and efficient. I called their customer service several times to ask specific questions (even prior to receiving the quotes) and each customer service person was friendly and helpful. Highly recommend iMemories!

Date of experience: August 30, 2024
Illinois
1 review
0 helpful votes
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PRECIOUS MEMORIES
August 30, 2024

From the start to the finish imemories did a great job. They kept me informed always.

Date of experience: August 30, 2024
Florida
1 review
0 helpful votes
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Excellant
August 30, 2024

Awesome great experience. Would highly recommend to everyone

Date of experience: August 30, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Cece, Your comment means a lot to us! We're grateful to have you with us!

California
1 review
0 helpful votes
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Great product and service
August 30, 2024

My family loves the new videos and they are bringing back so many memories

Date of experience: August 30, 2024
California
1 review
0 helpful votes
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Great Source to Digitize!
August 30, 2024

Would highly recommend. Very efficient, and quick return!

Date of experience: August 30, 2024
California
1 review
0 helpful votes
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Fast and friendly service!
August 30, 2024

The speed from when I mailed my media to viewing the digital conversions on-line was awesome.

Date of experience: August 30, 2024
Florida
1 review
0 helpful votes
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Really super service!
August 30, 2024

This is the second time I have sent photos to iMemories and I am very satisfied with the whole process. I have been able to view my photos and share them with my family and friends. And all of my photos were returned very quickly. I was an amateur photographer and getting all my videos and photos online is the perfect
Answer.

Date of experience: August 30, 2024
California
1 review
0 helpful votes
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Excellent experience
August 30, 2024

The whole process was quick and easy and now we get to enjoy memories from decades ago!

Date of experience: August 30, 2024
California
1 review
0 helpful votes
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Simple, Easy & Quick
August 30, 2024
Updated review

The entire process was simple, easy and quick! The quality of the service more than met my expectations. Our family is very happy with the results.

Date of experience: August 30, 2024

Great job!
June 3, 2024
Previous review

Great website that was easy to use. The quality was exceptional and went beyond our expectations!

Date of experience: June 3, 2024
Missouri
2 reviews
0 helpful votes
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Respectful service
August 30, 2024

New, clean and secured boxes for shipping. Clear explanation of options. I would recommend to family and close friends

Date of experience: August 30, 2024
Canada
1 review
0 helpful votes
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Excellent way to preserve memories
August 30, 2024

I've used iMemories for a couple of years now. This summer I found several movie reels at my Moms house and I sent them in to iMemories. The service was great and the reels are only four minutes total to watch without sound but a great way to see my parents in their early years. My Mom has really enjoyed stepping back in time too and watching them. We will continue using iMemories in the future. Thanks!

Date of experience: August 30, 2024
Louisiana
3 reviews
0 helpful votes
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Memories to Last a Lifetime
August 30, 2024

At first I was nervous to send my videos because I thought they would get lost, but iMemories did an amazing job ensuring that my memories were well taken care of and immediately returned to me. They were downloaded and transferred to a USB quickly and easily. I truly enjoyed my experience.

Date of experience: August 30, 2024
California
1 review
0 helpful votes
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Quick and easy
August 30, 2024

I sent in a number of videos in multiple formats. I received them on line quickly and they returned my video quickly. Very satisfied.

Date of experience: August 30, 2024
Michigan
1 review
0 helpful votes
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Sent a huge box of photos, 8mm film, VHS videos from our family treasures and all are now with iMemories server, all can be accessed by everyone in the family and all are safely kept and stored! It's been wonderful to know that our old family videos and films are now digitally preserved forever. We were sent a box to get everything to their location and all our originals were returned once the work was done. Very easy, very professional and not costly either. Since our initial "upload", I have sent more old photos to be stored and will continue to do that when we need to safely keep our memories stored forever. A small annual fee ensures our account is covered. The best thing is, all family members can log in and view or download anything stored in our account.

Date of experience: August 29, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Vicky, Thank you from the bottom of our hearts! We appreciate your wonderful review!

California
1 review
0 helpful votes
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47 video8 and mini DV tapes
August 29, 2024

All uploaded well, though a few took a bit longer apparently due to tape issues. A useful online tool to view, edit & download.

Date of experience: August 29, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Mark, Thank you for the amazing review! We appreciate your comment!

Massachusetts
1 review
0 helpful votes
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This experience made me so happy! :)
August 29, 2024

Can't say enough about how impressed I am with the experience I had with IMemories. I was so excited and nervous to send my precious memories off but IMemories assured me that they had never lost a video. The process was so easy. When I began to get my memories back, it was such a wonderful gift. They repaired one of the videos which had come detached from the reel and enhanced the quality and sound. The videos are neatly organized and accessible through an app you install on your phone and TV. You can watch them like you would Netflix. I have recommended IMemories to all my friends and family over any other similar service. This experience has brought so much joy and happy tears. THANK YOU IMEMORIES!

Date of experience: August 29, 2024
Stacey S. — iMemories Rep
11 months ago

Hi Deborah, We're so thrilled to hear you had a positive experience! Thank you for trusting us with such precious memories!