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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Massachusetts
4 reviews
0 helpful votes
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Excellent memories
September 2, 2024

It was easy to get my photos converted. It was a little pricey and there was several steps involved but overall I am happy to have cherished memories to make photos

Date of experience: September 2, 2024
Virginia
1 review
0 helpful votes
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Fast, smooth, and great turnout
September 1, 2024

Very easy and smooth transaction. Do remember to download it before 30 days free iCloud trial otherwise your digital conversion will be gone from iMemories.

Date of experience: September 1, 2024
Texas
1 review
0 helpful votes
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Explicit and easy instructions with on time shipping and excellent results.

Date of experience: September 1, 2024
Washington
1 review
0 helpful votes
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18 years of 8mm & tape converted to digital!
September 1, 2024

Simple, easy and seamless! IMemories took great care of our 8mm and VHS originals. We can now easily relive the most incredible memories for our family! So thankful we found iMemories!

Date of experience: September 1, 2024
Stacey S. iMemories Rep
11 months ago

Hi Kraig, Thanks for your amazing feedback! A heartfelt thanks to you!

Connecticut
1 review
0 helpful votes
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Great service!
September 1, 2024

Process was seamless and professional. I simply bagged my VHS tapes and mailed it. They notified me once received and once they were able to convert them.
Thanks imemories team.

Date of experience: September 1, 2024
Maryland
1 review
0 helpful votes
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Easy!
September 1, 2024

Thank you it was incredible. My family is so happy to see these memories

Date of experience: September 1, 2024
Tennessee
1 review
0 helpful votes
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Family Photos
September 1, 2024

I sent A LOT of my father's slides from the 50's and 60's for myself and my siblings. It was a little pricy, but worth it. My siblings and I can download the ones we what and even print out! We even have a few videos online. Thank you so much

Date of experience: September 1, 2024
Texas
1 review
0 helpful votes
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Excellent
September 1, 2024

I love that all my photos are digital now. In one spot to see. I look forward in future business with them. It's awesome to have this done.

Date of experience: September 1, 2024
Kansas
2 reviews
1 helpful vote
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Good
September 1, 2024

Overall satisfied. However, I did mail in my photos by groups. Clipped together in order. They weren't scanned that way so now I have to sort them in the groups I originally wanted.

Date of experience: September 1, 2024
Texas
1 review
0 helpful votes
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All good
September 1, 2024

All good. I enjoy seeing my old memories on the computer, thank you.

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Fast service, good quality product
September 1, 2024

I wanted to convert 20 VHS tapes into DVDs and have them downloaded on my computer and that is exactly what I was able to do! The video quality was better than I expected when I was viewing my home videos on my computer which was nice. I love how there is a consolidate feature on the website when you are trying to convert your VHS tapes to DVDs and I'm sure you're able to do it for other conversions too. The timing of having my VHS tapes converted was very timely and I appreciate the live updates on how my conversions are going. I will say though, I was most convinced to use imemories when I saw that there was a 50% off deal going on for the conversions, other wise I think this service is a bit overpriced without that discount. I don't think that I would have gone through with working with memories if it wasn't for that.

Date of experience: September 1, 2024
New Hampshire
1 review
0 helpful votes
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We'll-done! 🌟
September 1, 2024

Our earliest memories of our lives have been lovingly preserved thanks to iMemories! 🙏

Date of experience: September 1, 2024
Maryland
1 review
0 helpful votes
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Fast turn around time and accurate job
September 1, 2024

I am pleased with iMemories digitizing my precious memories. It was a good turn around time and the quality is good. I had a little difficulty in figuring out how to manuever the download and put them on my media. But one of your representatives, Jennifer Byrne, was great and walked me through it perfectly. I do believe that better instructions should be included for non-techies like myself. One complaint is I wish I had heads up the tapes were being returned. We were out-of-town and the package sat in the rain before my son could pick them up. It was packed well so nothing happened to it. But all in all I am very pleased and will do this again. It was a little expensive, but worth it. The coupon helped. Thank you.

Date of experience: September 1, 2024
Indiana
1 review
0 helpful votes
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I thought I was getting a fire stick or dvd.
September 1, 2024

I was so disappointed in the quality. I thought I was getting a dvd. Not a good product for the amount of money spent.

Date of experience: September 1, 2024
Stacey S. iMemories Rep
11 months ago

Hi Susan, Thank you for your feedback. The digital conversion is a two-step process. First, we convert your old analog videotapes/film reels to digital video files. Second, you choose how to save the new digital videos. Now that your order is complete, you have four options to save your memories. You can order customized DVDs, USB flash drives, download and save to your computer and devices (no charge) or keep your online access with the iMemories Cloud Subscription for $7.99/mo or $49.99/year. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

California
1 review
0 helpful votes
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Professional Organization
September 1, 2024
Updated review

Easy to work with. Did what they said they would do in a prompt manner.

Date of experience: September 1, 2024

Easy to follow instructions.
July 11, 2024
Previous review

I was nervous about sending my videos in. Everything worked out and nothing was lost. IMemories made it easy.

Date of experience: July 11, 2024
Massachusetts
1 review
0 helpful votes
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N/a
September 1, 2024

I don't really have any feedback to provide at this point. Thank you

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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My dad took pictures throughout his life, and mine. Almost all are on slides. More than 50 trays of over 100 slides have sat dormant for years. I have been having them digitized, 2 carousels at a time. With my order I order a CD and am able to send a link to my other family members to view the pictures from our lives so many years ago. Our family has reason to talk to each other more often now 🥰. I send two carrousels, they return them. Each time I get 50% off!

Date of experience: September 1, 2024
North Carolina
1 review
0 helpful votes
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Great service!
September 1, 2024

From initial mailer request to current subscription, everything was super simple and straightforward.
I couldn't be happier with our results. In fact, I am gathering another load to be sent in soon!

Date of experience: September 1, 2024
Texas
1 review
0 helpful votes
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Personal
September 1, 2024

I had old films that somewhat survived a house fire I wasn't sure what was salvageable. I would have liked a more personal experience someone to discuss what was in the film and if some of film was not any good. I am so pleased to be able to share with my siblings our family films

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Wonderful experience!
September 1, 2024

This whole process was very easy. Received my kit, decided which memories I wanted to convert first (I have about two more stacks of old videos to do still), boxed them up and sent them off. Waiting for confirmation that they had been received was the hardest part because I was so worried something would happen in transit. They got there fine and the company quickly got to work converting! I loved being able to see their progress as they finished each memory. They even left a note that they were taking a little longer on two of my oldest vhs tapes to ensure the best quality they could. Being able to install the iMemories app on my tv and watching those videos with my family was literally like Christmas in July! They're easy to download on my devices, and also to share with family & friends. Doing this was one of my favorite things I've had done in a long time!

Date of experience: September 1, 2024