business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Florida
1 review
0 helpful votes
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Good not great
December 9, 2019

I am pleased with the conversion but I feel like I was mislead as far as the cost- I paid well over $300 for the transfer and will now have to pay monthly or annually to keep the memories available. The transfer to other modes, dvd, costs an additional fee.

Date of experience: December 6, 2019
Ohio
1 review
0 helpful votes
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So grateful for imemories
December 9, 2019

I highly recommend imemories I Had transferred some of my videos to desktop after procrastinating I decided to finally send them off to get them all done. Comparing to the ones I transferred and imemories they did an outstanding job. So much clearer.

Date of experience: December 6, 2019
Arkansas
1 review
0 helpful votes
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Pics
December 5, 2019

Quick and easy, I still have about a week left on the cloud., got to everything taken care of

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.

Oregon
1 review
0 helpful votes
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AMAZING
December 8, 2019

I worked with Isis Primus and she was a God send. Excellent customer service! The video's are awesome and now I can keep them forever!

Love iMemories!

Date of experience: December 5, 2019
Utah
1 review
0 helpful votes
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Great experience
December 5, 2019

I sent in my items and they were quickly logged. Once I selected the things I wanted to digitized the process was completed in a timely manner.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process.

Michigan
1 review
0 helpful votes
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Love it
December 5, 2019

Loved the whole process from beginning to end, I'm satisfied with my videos, they took good care of my tapes as well.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Illinois
2 reviews
0 helpful votes
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Memory lane at my fingertips!
December 5, 2019

I was reluctant to use this service however I am very glad that I did! My family and I enjoyed watching home videos effortlessly over Thanksgiving. Worth every penny!

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 4 star review! We are so glad you are enjoying the iMemories experience.

Florida
2 reviews
1 helpful vote
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Bacon memories
December 5, 2019

My videos/pictures were duplicated and placed on my Imemories page. The videos/pictures were returned to me. Unlike previous orders, this one didn't have the personal touch I experienced prior. In particular, a discussion regarding my order. I only received an email expecting payment.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for taking the time to submit your review. We appreciate your feedback. I apologize that you didn't receive any notification emails. I see that we sent one on 11/7 letting you know that your first tape is online and another email on 11/13 letting you know your order is now completed. Please know that you can always reach us at 1-800-845-7986 with any questions you might have.

California
1 review
7 helpful votes
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Convenient but Expensive
December 5, 2019

I had a VHS tape transferred to a digital format. I found the website difficult to navigate. It needs more information and instructions on the process. It was also difficult to determine pricing options. For a company that specializes in digital media I found the on line experience very underwhelming. The service is also very expensive. I found a local company which is able to provide the same service for half the price.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for taking the time to submit your review. We appreciate your feedback. We are working on making improvements to make our new site more intuitive. Let us know if we can help in any way.

Massachusetts
1 review
0 helpful votes
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Slide Conversion
December 5, 2019

The converted slides were generally OK, though almost all needed some color and contrast adjustment. One slide was totally off, with weird colors.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We do basic enhancements with our photos but do not do restoration. If you would like us to take a look at the one slide, please give us a call and we can see if there is anything we can. 1-800-845-7986

New York
2 reviews
1 helpful vote
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New experience with conversion of 8mm films
December 5, 2019

The videos came pretty good considering they are fifty and thirty years old,
But there is no sound, perhaps a little music added in background would make it more fun to watch.
I still think instructions with the returned material on how to retrieve the videos on line would be very helpful..

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thank you for taking the time to submitting your review. We appreciate your feedback. Unfortunately we don't have the option for music at this time. I understand with old film reels it would be great to have. I will forward this suggestion on. Please call us with any questions, we would be happy to help you with your account. 1-800-845-7986

Florida
1 review
0 helpful votes
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Free shipping to them. Work done within 2-3 weeks. Originally promptly returned (you pay shipping this time)

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process.

Ohio
1 review
0 helpful votes
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Great Service
December 5, 2019

All good, no, I won't make it 50 characters. Well $#*!.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Minnesota
1 review
0 helpful votes
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Excellent service!
December 5, 2019

So happy I finally sent my videos to be converted. I was nervous to send though the mail but everything went great!

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review and trusting us with your memories.

Georgia
1 review
0 helpful votes
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Didnt get all videos
December 5, 2019

Only 2 of my 3 8mm tapes were converted to digital format. Rep told me there was some reason it could not be read, and iMemories does not try to fix the tapes, they just send them back.

Also, I am having some trouble with the downloads of my videos, so I need to call iMemories for some technical assistance.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thank you for submitting your review. We appreciate your feedback. We apologize for not being able to produce the one tape. There was issues with the ribbon sticking and we didn't want to go any further with it and ruin it. We do repairs but there are times we cannot make it work. I am glad you were refunded for you tape. Let us know if you have any questions. 1-800-845-7986

Pennsylvania
1 review
0 helpful votes
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Service is a bit slow.
December 5, 2019

The process seemed to take longer than the first time we used the service. I almost forgot I had sent in the videos - until they were mailed back.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. I see your order was finished in two weeks and an email was sent to you notifying your order was done. I apologize if you didn't receive it. Please let us know if you have any questions. 1-800-845-7986

Tennessee
1 review
0 helpful votes
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Very Pleased
December 8, 2019

Everything was delivered as promised. So glad that out memories have been saved. I would recommend this service to anyone who has many different kinds of media that needs to be coverted to
Digital storage.

Date of experience: December 5, 2019
Texas
2 reviews
0 helpful votes
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Great Service
December 5, 2019

I have used Imemories several times, the service is great, and they keep me updated on the progress. Will definitely use them again!

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process.

South Carolina
1 review
0 helpful votes
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Fantastic way to preserve memories!
December 5, 2019

I've used iMemories for several years now, and have been so pleased every time. It's a great way to share our family photos!

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

New York
1 review
0 helpful votes
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Help for the technologically compromised
December 8, 2019

The customer service techs are wonderful. They patiently guided me, a non-techie elder, through the whole process several times. Everything their advertisement says is true.

Date of experience: December 5, 2019