From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They turned out beautiful! Thank you i memories I can now look at my precious memories of loved ones I've lost & my kid's childhood memories. So happy there's a service like this.
Had problem with getting disc. Unknown to me, i asked for disc and after paying more than $60 you said i not knowing that i did not request a disc, i finally got it after a few e-mails
Very time consuming to download, one by one. Quality of video (audio) choppy. Still haven't received my originals. A little pricey for what we received.
Clearly you have a difficult job to do for us. What I don't understand very well is what you do and what you DON'T DO. I'm seeing a fraction of my materials on my phone. I'm waiting for my thumb drive to arrive, but it's been months. When will I get that? Which of my materials have NOT been copied ( can't be copied) and where are they? I need a time frame for completion. Those returned materials are not marked as copied or not copied when you return them. I admit I may be confused... I may have missed some step, and that may be my fault, but I think communications with clients need to be improved.
Love the service, easy and convenient! Quality of videos are not as great as I hoped for, but probably because they are so old. Cheaper than the drugstore but still a bit expensive.
We appreciate you taking the time to submit your review. We are always trying to obtain the best possible capture, it will depend on the condition of the tape, degradation, etc. Please let us know if you have any questions.
It is great to finally have these films digitally. You were fast and reasonably priced.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
Everything item we have received is well transformed in a professional way! Love memories so it was very important and excited to view them! Thank you very much
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
The pictures are there. There is no explanation about what to do with them. There are little 0 one each picture but no explanation about what to do. Many of the pictures can be erased but I do not know how. I need instruction. Please call me soonest. *******504
Thank you for submitting your review. I see you've reach out to our Customer Relations team. Feel free to call at any time for help. 1-800-845-7986
I didn't think I would ever see these 35 year old tapes again. So many of these family members have passed, and now I can see and hear Them! Thank you iMemories!
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
Amazing. Thank you so much :) You saved me hours and hours of work and brought my parents back to life. We will treasure these always.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
I shot and shot and shot video when the kids were growing and never ever watched them. Now you digitized them, I can throw away the old VHS and Mini Dv tapes and I can not only watch and remember the great stuff, but easily edit and share the movies. I love IMemories.
Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.
Everything was converted and I was able to download them into my DropBox folder. Wish the quality of the digital conversion was better but they were VHS after all.
We appreciate you taking the time to submit your review. We are always trying to obtain the best possible capture, it will depend on the condition of the tape, degradation, etc. Please let us know if you have any questions.
I choose to watch my movies on my phone and also had DVDS made. I also called your company and the people were so nice and willing to help.
I am enjoying watching the memories that I didn't think I would see again. Tapes that were sitting in a box for years are now available to watch again.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
I recently found some mini VHS tapes from a video camera. On them were videos of my husband and two children aged 3 and 10, they were taken on our visit to England, and only 4 months before my husband passed away. Now with the aid of iMemories we can relive the time and my youngest can see his dad, whom he could barely remember. Thank you
Thanks for the 5 Star review and trusting us with your memories.
It is so great to have all my home videos in one place and know that their quality is enhanced. My mom loves that we can go through and edit the videos so we don't end up with hours of the same thing (what happens when you have babies and don't want to miss anything!)
I definitely recommend this site compared to all other home video conversion companies for the overall quality, customer service, and editing options available! Thank you so much!
Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.
Easy to send in videos. Work was done in a timely manner. I was somewhat dissappointed in that some of the videos came out choppy with lines through them, and not "restored" as was promised in the ads. I am hoping to contact Imemories to have them "redo" some of the digital transfers.
Thanks for taking the time to submit your review. We appreciate your feedback. We are always trying to obtain the best possible capture, it will depend on the condition of the tape, degradation, etc. Please reach out to us at your convenience to go over your tapes that you would like researched.
I just converted my tapes and this was so important to receive. I just had a loss in our family and one of the tapes had everyone in our family together. Our hearts were swollen to be able to see and hear the ones we lost. Thank you
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
I was happy to find photos I had not seen in years developed from old negatives.'
We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.
I was very happy with the the results that i got. Very good quality. It's a good feeling to know that i can view my memories on my computer now because before I couldn't do it any other way before. Thank you
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for submitting your review. We apologize that you didn't understand our two options. I see we got you the DVD. Please let us know if you have any questions.