From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was kinda hoping to have had another option of adding more quality to the films. Overall they were quick with their services. Very friendly on the phone and answered any questions I had.
Everything went very smoothly and my videos turned out great! The process is easy and everyone was very helpful.
Very satisfied with my experience with imemories and plan on sending more in to be transferred to digital.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
Very good. This company kept me up to date on what was happening with my tapes through emails. They sent me a notice that my box was coming. I haven't watched them yet so I cannot say how they turned out, although I am anxious to.
Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.
Service was quick. Loved the videos. Very well done. I have nothing more to say but I have to fill this space.
The service was seamless and performed exactly as they described when I called with questions. I would definitely recommend and use iMemories again!
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
This process has been very easy and worth while. I still have trouble on my Mac opening up and viewing the videos. It seems to occur after I have been viewing for 30 minutes or so. Then new videos seem to lock up. Not sure why
It was quick easy and fabulous customer service. Im thrilled that I now have access to my family treasures. The facility was beautiful and easy to find. The access to my movies is easy.
Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.
It was just as described online, although the app has difficulty with sound.
Thanks for reviewing our site. Let us know if you have any questions. 1-800-845-7986
Calling iMemories gets you very satisfactory results! I've sent them multiple packages and always been satisfied with their products!
I sent 4 items and they were converted beautifully very quickly
I left off a star because I would have liked a communication that the 4 tape was blank instead of leading me to feel that I paid for 4 but only received 3 converted
We appreciate you taking the time to submit your review. We try to notify customers in the email that we send letting you know that your order is complete. It should tell if one or more items couldn't be produced. Please call us at anytime for help.
Family movies that weren't watched due to no vhs player are now able to be watched through usb sticks. One for each of my children.
When I was told that the order was complete, I was very happy, but I have a problem with your program. I need instructions to guide me thru the process. This was not done by you. So with that being said: " I think you need to include instruction on how to work your web site.
We had no way to play our older VHS and VHSc tapes... iMemories to the rescue! Now we can watch, share and relive these prices memories any time we want. It's was very easy to ship everything off, easy to communicate with them for questions and very fast getting everything on the cloud.
I heard my dad's voice for the first time in 5 years, heard my boys laughter and joy as babies again, watch videos from events 20 years ago I had forgotten. My heart is full.
Thank you for this. Worth every penny.
Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.
For some bizarre reason, the uploaded file had muddied sound on my computer but after some discussion, we discovered that the sound on the file was fine when played on different computers. It's still a mystery but at least I know that the file works on other computers.
Thanks for reviewing our site. Let us know if you have any questions. 1-800-845-7986
Great experience! Fast service! Only issue is that it's pretty pricey... the whole process was very seamless.
Thanks for taking the time to submit your review. We appreciate your feedback. Feel free to call us with any questions you might have. 1-800-845-7986
Imemories is fabulous! Very reasonable and great service!
Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.
I, an 84, have reviewed the pictures but don't know what to do with them. I put them in folders of each family.
Thanks for reviewing our site. Let us know if you have any questions. 1-800-845-7986
I sent two tapes but only one was done because the other was blank but no one told us. I had to call and ask
Hi Debbie,
You should have received a note in your notification email when your order was complete that one or more tapes couldn't be produced. We apologize for not being more clear. Please let us know if you have any other questions.
I am very happy with the Imemories service. Thank you.
Thanks for the 5 Star review and trusting us with your memories.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to submit your review. We are always trying to obtain the best possible capture, it will depend on the condition of the film reels, degradation, etc. Please let us know if you have any questions.