From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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We were pretty good about making videos when our children were little, but never had a way to watch the videos we made (except on the camcorder). As our family grew and smartphones made it easier to capture memories - we stopped using the camcorder.
Our brother introduced us to iMemories. We sent about 35 small cassettes in to be converted... and a few VHS tapes.
WHAT A TREAT to now be able to watch these priceless videos! My heart is BURSTING with happiness to see my little family! There are videos we didn't even remember making. It has been such a blessing!
(Now I need to figure out how to add videos from my smart phone!)
Thank you for this WONDERFUL service!
Ice used iMemories before and I love their service.
Ice used iMemories before and I love their service.
I had all my old family movies digitized and now we are enjoying those precious memories as a family
Able to download my tapes and presently enjoying with the ease of a computer. Still navigating and trying to figure out how to organize and save. Awaiting my original hard copies and was notified that my box has been shipped from iMemories. Thank you and what a perfect gift to my family,
Everything was great. I was able to see all memories online.
Good communication. While a few videos were grainy we were able to see them, which we were no longer able to do on an old vhs player.
This service is amazing… I was so happy to see all my old videos again… I have dozens more to send in and can't wait to see them!
I called a few times just with some questions that I had and the customer service representatives were always knowledgeable and friendly!
All has gone well through process.
We are enjoying our digital videos.
Good! I enjoyed the good service. The good service was good. I enjoy getting 50 letters in my review. My review contains the information that the service rendered was good. What is there to say? Good good good good good. Thank you good. Fine service.
Positive experience altogether honestly thank you for helping me
Outstanding customer experience from the get-go. You are above the competition in timeliness, communication, responsiveness and ownership!.
This service is exactly what I was looking for. We have dozens of old VHS tapes from the 1980s of our family containing so many precious memories of family members who have since passed. For the past 10 to 15 years they were just old tapes we could no longer enjoy as our VHS player died long ago. They are not made any more so I could not transfer the video to digital at home by myself (like I would even have the skill or the time to that at home). I was so fortunate to discover Imemories offered that service for under $12 per tape. They made it so easy! I got the shipping box, filled it, and mailed it at FEDEX. Done! A couple of weeks later I got an email with detailed easy to follow steps to find our family treasure digitized on their cloud. It was easy to download and store on thumb drives to share with family members. Everyone was thrilled to see family members again and warm in their memories. I am extremely very satisfied and thrilled Imemories offers this amazing service at such a terrific value. Very grateful!
Thank you so much for the great review. Please let us know if there is anything else we can do to help you.
For my parents Anne I sent in all out home movies and some old photo slides. Sending it was quick and easy, and I could veiw them on my phone before I received the DVD! My mother said it was the best present she ever received. It is a little pricey, but worth every penny to see my parents smile!
We are so glad that you enjoyed your experience with iMemories. Thank you for taking the time to let us know.
I cannot say enough wonderful things about this company! They truly went above and beyond for me! My husband and I were able to watch our wedding video on our 25th wedding anniversary which meant so much to us! They returned my order quickly and were very reasonably priced! My husband did a lot of research prior to sending our old films to just anyone, and he said this is the place. He was right!
Thank you so much for the great review. Please let us know if you need anything else.
I sent them an old VHS tape. I didn't know the state of the video bc we do not have a VCR. I was given a quote but never told that the tape was virtually unviewable. When I received my DVD, I could not be more disappointed that I paid $50 for squiggly lines. IMemories certainly could have warned me about the quality before suckering me into plunking down the additional money.
Patty got right on fixing my situation of overdue service. I'm enjoying great reproduction of fond memories now. Ones all digital work is done I anticipate my originals will be returned. Thanks For fixing things up Patty you're great
I had a concern about one of my VHS tapes, but Patty reached out to me and fixed everything that I needed to continue to enjoy my family memories. Thank you so much!
I am in awe of this service from beginning to end. I sent everything in and had a quote once it was received. I was informed on the process as it was being done. I had some issues and needed help. Customer service, Issis, was so patient with me and made sure I understood what I was doing. I also appreciated the fact they held my original items for awhile so that I could be sure everything was good with the order. I couldn't believe the attention to detail in the picking of my items and DVD's. It made me realize they must have taken good care of my items if they cared that much to pack them so neatly. And then I cried as I watched hours of home movies! Do it now!
Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.
I upgraded to Samsung Note 10+ and the app doesnt work. This after I dropped $50 bucks for annual access...
Please update the Android app!
The Android app was released last week. This is the first phase of the app. We are working diligently to have the uploader working in the near future. For now you can view, share and download. Please let us know if you have any other questions. 1-800-845-7986
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time for such a great review. Please let us know if you need anything else.