business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Wisconsin
1 review
0 helpful votes
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Couldn't be more pleased!
March 10, 2021

I had several small video cassettes of video's from when my daughter was younger. The camera had broke a few years ago and I had no way to view them. I requested the box from iMemories and the rest of the process was so simple. All the videos were converted in great quality and we have really enjoyed viewing them again after all these years! My tapes were all returned safe and sound within 2 weeks of getting my digital files. I couldn't be more pleased with the process! THANK YOU!

Date of experience: March 10, 2021
Pennsylvania
1 review
0 helpful votes
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Great wonderful spectacular outstanding memories to keep forever and ever

Date of experience: March 10, 2021
Pennsylvania
1 review
0 helpful votes
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Process was Simple but Slow
March 10, 2021

Shipping my media was simple and the team provided clear communication as to how long the process would take. I had thought that I would be able to preview my content prior to purpose, but that was not the case. The digitation process took longer than expected; the process queue was quite long. Once I had received the content, it was the quality that I had expected. Downloading the videos from the portal was a cumbersome process. Overall, I was content with the process in would recommend them to a friend.

Date of experience: March 10, 2021
California
2 reviews
0 helpful votes
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Very Satified
March 10, 2021

Well all I can say is that they did what they said they're going to do. I sent in two very very old VCR videos of my grandmother and uncle's funeral. It turned out great! I was able to share it was my other family members that weren't there or that forgot about the funeral and needed a refresher LOL. But everybody was happy and so was I. Thank you so much

Date of experience: March 10, 2021
California
2 reviews
0 helpful votes
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Fairly quick response time
May 5, 2021

Once I received notification that my transferred videos were available I'm having difficulty downloading and saving videos to my iPad. It's difficult to find help for this on the website, I'm not that technology proficient.

Date of experience: March 10, 2021
Texas
1 review
0 helpful votes
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IMemories
May 5, 2021

I couldn't wait to receive them and when I did I was able to look at them on my phone and share them with my family. Good Job!

Date of experience: March 10, 2021
Illinois
1 review
0 helpful votes
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Old memories now digital
March 10, 2021

The entire process was very smooth. The hardest part is picking and choosing what to send in. The download process was a bit clunking but they rolled out a new version that is improved. Love having all these old memories that I couldn't access now digitized.

Date of experience: March 10, 2021
Arizona
1 review
0 helpful votes
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Home movies
March 10, 2021

Glad to have done this after so many years. Nothing more to say

Date of experience: March 10, 2021
Delaware
1 review
0 helpful votes
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All are beautiful, clear, and lovely done. Put into categories that put them, when I sent them.

Very pleased with the results!

Date of experience: March 10, 2021
Georgia
1 review
0 helpful votes
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Very pleased
March 10, 2021

Easy process with great communication. Fair price. Videos came out great considering age and condition. Highly recommend.

Date of experience: March 10, 2021
Kansas
1 review
0 helpful votes
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Appreciate the easy process!
March 10, 2021

So simple! They send the box, I returned with the media. A few weeks later, I got the email and see it all online, and it's easy to share/save. Then my media came back in a box yesterday. Couldn't be more user friendly.

Date of experience: March 10, 2021
South Carolina
1 review
3 helpful votes
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Townsend memories
March 10, 2021

Loved the results. The only "problem" I have is that I'm not sure one of the tapes is mine... I nor my brother or sister recognize any of the people or locations in the film. Of course, we don't know what's on ANY of the tapes since our dad didn't mark most of them... I reported this via phone but haven't heard back from anyone. I also thought the process was pricey... but I guess you charge what you can get!. Otherwise, loved the quality... and the result.

T

Date of experience: March 10, 2021
New York
1 review
0 helpful votes
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Family
May 5, 2021

You were able to restore 70 years of daily life, holidays, and vacations for my family. I was thrilled with the results, and am forever grateful.

Date of experience: March 10, 2021
District of Columbia
1 review
0 helpful votes
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Great Experience
May 5, 2021

It was wonderful to relive old memories! I highly recommend iMemories.

Date of experience: March 10, 2021
Florida
1 review
0 helpful votes
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Good Memories
May 5, 2021

Amazed at the results. Only wish it didn't take so long to develop and receive the originals back so I can send more.

Date of experience: March 10, 2021
Maine
1 review
0 helpful votes
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Great
May 5, 2021

It was great, everything was shipped back very fast.

Date of experience: March 10, 2021
Massachusetts
1 review
0 helpful votes
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Great Quality
March 10, 2021

I used another service for some other films I had and found that iMemories quality and clarity were far superior. Thank you.

Date of experience: March 10, 2021
Oklahoma
1 review
0 helpful votes
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Wonderful
May 5, 2021

The DVD's from the VHS tapes are very good, so glad I did this. Surprisingly it was so easy, the people I talked with when needing help were so nice. Very patient.

Date of experience: March 10, 2021
New York
1 review
0 helpful votes
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Excellent
May 5, 2021

Loved this and having so much fun watching memories

Date of experience: March 9, 2021
California
2 reviews
0 helpful votes
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This was my second time around with iMemories. I had about 65 tapes sent in to have all converted to digital. Overall, I had a great experience with iMemories! It felt like Christmas every time I opened a new album in which I forgot. It was very nostalgic... brought back so many wonderful memories from the past. It's so wonderful to have these priceless digitals to watch over and over... forever and to see beloved relatives who are no longer with us. I have 3 kids and am so glad and blessed to have videotaped them at many milestones, special occasions, and just because... just priceless. Thank you iMemories!

Date of experience: March 9, 2021