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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Connecticut
2 reviews
0 helpful votes
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Memories
April 17, 2021

Excited to see old family movies and slides not view for 20-30 years. Disappointed with how to use website, was hard to follow instruction or find out how to do something

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
New Jersey
1 review
0 helpful votes
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Fuzzy video
April 16, 2021

Had a video that needed a slight tracking adjustment and it would have been great. Seems as though the video was set to play and not adjusted at all.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2021
Pennsylvania
1 review
0 helpful votes
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?
April 16, 2021

Still I am not clear what got converted. Yes, I got some family movies downloaded. However, I had other small cassette tapes that had other music and? Which I have not received as being converted?

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2021
Tennessee
3 reviews
0 helpful votes
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Outstanding
April 5, 2021

Absolutely fabulous given the fact this was a VHS that was 24 yrs old will no doubt use this company again

Date of experience: March 17, 2021
Georgia
1 review
0 helpful votes
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Treasured Memories Saved
March 17, 2021

I was nervous to send my VHS tapes in the mail but was quickly reassured due to your keeping me informed during the entire process. I loved that you uploaded some of the content in the middle of this process so I could see the progress and start enjoying my memories immediately.
Thank you
Grateful

Date of experience: March 17, 2021
New Hampshire
1 review
0 helpful votes
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Smiles
March 17, 2021

My four kids, now grown adults are getting the biggest kick out of seeing themselves grow up. Nothing but SMILES

Date of experience: March 17, 2021
Florida
1 review
0 helpful votes
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My memories
March 17, 2021

How surprising to see a much younger me, to meet my friends again and to see my far flung travels.

Date of experience: March 17, 2021
Texas
1 review
10 helpful votes
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Very disappointed
April 16, 2021

The time it took was too long. The video came back in black and white instead of color and had to get corrected. Ordered in December. Finally got the video in March.
The 2 stars are for the slides that were well done but still waited far too long.
First time I used iMemories, used a different company before who never caused this much hassle. I will be going back to them for future needs.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2021
Nebraska
1 review
0 helpful votes
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Imemories
March 17, 2021

I sent in a big box of videos to have converted and imemories did an incredible, prompt job! It was an amazing experience and so fun to see all of our memories again! Highly recommend!

Date of experience: March 17, 2021
Wisconsin
1 review
0 helpful votes
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Awesome service!
April 5, 2021

Absolutely no hiccups sending in and receiving my materials back! And it is awesome to be able to log in and see my videos from sooo many years ago... we will be sending in another load soon! Love this!

Date of experience: March 17, 2021
Virginia
1 review
0 helpful votes
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Home Videos
March 17, 2021

Great to be able to watch home videos again, anytime, anywhere!

Date of experience: March 17, 2021
Mississippi
1 review
0 helpful votes
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Review
March 17, 2021

Everything that was explained to about this process was delivered as promised. My tapes were returned in very good condition and I am very pleased with my purchase. Thanks!

Date of experience: March 17, 2021
Tennessee
2 reviews
0 helpful votes
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Saved me so much time.
March 17, 2021

I have the ability to transfer all my items to digital, but didn't want to spend the time on it. The videos look great and I was able to download all of them to my computer. I am glad to have this done.

Date of experience: March 17, 2021
Texas
1 review
0 helpful votes
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I will be a returning customer
April 5, 2021

I'm very pleased with the service and quality of my videos. I was hesitant because I knew nothing about IMemories other than their 5 star rating. Now I can see why.

Date of experience: March 17, 2021
Minnesota
1 review
0 helpful votes
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Thank you I memories for converting our old Bell & Howell films to digital files so that we can use this for my mom‘s 90th birthday party. I know this movie event will be a hit for all of my family. Thank you again.

Date of experience: March 17, 2021
Michigan
1 review
0 helpful votes
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Awesome!
March 17, 2021

I had a bag of tapes in my garage for (literally) years. On my bucket list to get this done and i did! Easy to share with my family. Thanks so much for this easy, process!

Date of experience: March 17, 2021
Illinois
1 review
0 helpful votes
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Awesome job on my memories
March 17, 2021

Your company did 4 vhs tapes for me. They all came out amazing. Family I haven't gotten to see for years (due to passing) were brought back to life. The video is as clear as the day we first watched it on the tape itself. Many memories of my sons birth and growing up. My parents. I have sent 3 more tapes in to be digitized. So thankful. Great Job

Date of experience: March 17, 2021
Florida
1 review
0 helpful votes
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Exceeded Expectations
March 17, 2021

I realized I should preserve our memories recorded on VHS and 8mm. I found iMemories and although initially I was afraid of sending my memories in the mail, there was a sign of relief when I received an email confirming receipt. They kept me in the loop about the process and how long it may take. I began to receive emails that a few of the videos were uploaded. I haven't seen these videos in years since I no longer own a VHS, therefore, tears weld up as I saw my children as babies. They recorded every video and sent back the videos after they were recorded. They also confirmed that I received the package. I have recommended iMemories to my friends because I'm so happy with their quality of service and communication.

Date of experience: March 17, 2021
Virginia
1 review
0 helpful votes
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Old days revisited
March 17, 2021

Amazing looking back at family and friends I have not seen in years

Date of experience: March 17, 2021
Georgia
1 review
0 helpful votes
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Great experience
March 17, 2021

It was awesome. The quality was great. Fun family memories

Date of experience: March 17, 2021