From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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When first purchasing, it indicated that I was purchasing DVDs, but the receipt did not reflect that. Instead I received digital files that I had to download onto my computer without any kind of guidance. I am still not sure I have them downloaded to my computer properly.
I thought my order included a USB. You can't go back and review what option was ordered. It's not easy to download video to your desktop or a USB. Have tried multiple times and can't get video transferred. For the price you pay to transfer videos from old VHS I would have expected more options.
Very satisfied. Staff was very helpful and responsive by phone. Great to be able to talk to people and not deal with automated systems. The "sale" pricing was very affordable.
I was completely satisfied with the interaction I had with an agent. She was very helpful, patient and understanding.
It's scary sending off your family memories to someone you don't know, but the review were complementary. They were very professional, and careful with our tapes. I felt the price was excellent. I like that I can create my own DVDs from them.
Pictures and videos have been digitized and I have been able to recall nad remember these special times with loved ones. The quality of these objects is amazing, once scratchy and grainy is now clear. People working there have been very friendly and helpful when I've called with questions. HIghly recommend iMemories.
I am not techno savvy! I am old! I treasure the memories not only preserved but newly generated by my first batch of work completed by iMemories! I just put 8 more vcr tapes in the box for my next (and not my last) order!
Phone conversations with iMemories are always outstanding, friendly, and understanding as well as enlightening!
Very easy and great results. Would definitely recommend.
IMemories made everything easy right from the beginning. The end result is hours of enjoyment and being able to share the memories with family members.
I recently had negatives for our entire collection family pictures digitized. These were added to the collection of family videos I digitized last year. IMemories reps were ready with answers to all my questions. I had conversations with reps before, during and after submission of the family videos and picture negatives. Each interaction was pleasant and professional. Next up are all the school and team pics. Knowing that our family memories are now safely stored and easily accessible is wonderfully comforting. At some point I plan to organize the collection and send jump drives to the kids.
Everything was easy, shipping, downloads, etc. Quality of files excellent. Customer service experience very satisfactory.
I was very disappointed when I got a couple of my videos back. I can't even view them. But the rest of them came back good.
The process was overall very good. But it did take a long time. Perhaps the whole COVID experience affected the response time. My biggest issue is they have not returned my originals.
I am over the moon happy with the videos copied and placed on the "cloud" for me to share with family... well done and in a timely fashion.
However, leaving the tapes, filling out forms, etc... then returning to pick them up was a bad experience.
When we dropped off the tapes, nobody acknowledged our presence until we were leaving the store... and when we returned to pick up the tapes, nobody came to help us until we yelled, "Is anybody here?"
Would it help to have a bell or buzzer when the door opened to let someone know we were there to do business?
The price is very expensive and you need to download yourself. To put on a DVD it's another $10 per roll
Videos were better that what we were expecting, they gove us a month to download the videos to our personal computer and we received safe our material back, great service, pricey but worth.
My wife made the decision and sent our old HI 8 and VHS tapes off in two separate batches. The videos we are now able to watch are priceless. The video and sound quality were better than expected given the age of the tapes. (31 years in some cases)
I decided to surprise my husband with a special Christmas gift... converting 30 years of old VHS tapes to digital memories. This truly was the gift of a lifetime. The entire family has been able to laugh and cry at these old movies. Imagine seeing your 33 year old daughter's kindergarten musical again. Imagine seeing your son play little league 24 years after it happened. Memory lane has never been so sweet.
The process was easy, the cost was reasonable, and the quality of the digitized videos is awesome! This was the best investment!
Mostly an excellent job,, but the next time you cannot transfer a type of media, the client needs to know transparency is key.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members