business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Arizona
1 review
0 helpful votes
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DVD Conversion
April 17, 2021

I dropped off 7 21 year old DVD's with poor
Audio. IMemories converted/updated so that
The sound/ audio is perfect and I am delighted!

Date of experience: April 17, 2021
Wisconsin
1 review
0 helpful votes
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Good service
April 17, 2021

I love the way the videos were digitized. Very good work

Date of experience: April 17, 2021
Illinois
1 review
0 helpful votes
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Very Happy with results
April 17, 2021

After many years of holding on to VHS tapes, it has been so nice to show our family the memories from many years ago especially the weddings, baptisms, Christmas and other events both large and small. We have many photo albums but seeing and hearing voices of past and present family members (some who are no longer with us) has been touching for myself, my extended family and especially the grandkids. Thank you iMemories.

Date of experience: April 17, 2021
Utah
1 review
0 helpful votes
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Old Movies
April 17, 2021

They did a great job of converting 8mm home movies to a digital format. I like the "take a picture" feature. It allowed me to stop the video and snap picture of people we've lost and share them with family and friends, Everyone loved getting the snapshots.

Date of experience: April 17, 2021
Ohio
1 review
0 helpful votes
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Very Happy with results.
April 17, 2021

Totally recommend this service. Very happy with the results from conversions of 40 year old videos. Getting ready to submit additional videos.

Date of experience: April 17, 2021
Washington
2 reviews
0 helpful votes
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Thankful for this service
April 17, 2021

So thankful to have access to such an easy to use service!

Date of experience: April 17, 2021
Illinois
1 review
0 helpful votes
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Fourth Picture scan
April 17, 2021

I'm very pleased with iMemories. I have used them to scan hundreds of pictures and several CDs with super results. I recommend them to everyone I know.

Date of experience: April 17, 2021
North Carolina
1 review
0 helpful votes
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Fantastic!
April 17, 2021

It was so wonderful to see my old movies again! Thank you I Memories!

Date of experience: April 17, 2021
Illinois
1 review
0 helpful votes
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Not done on original
May 17, 2021

4 missed slides but only redid 3 from my original conversion order of videos and slides. Not happy with the hassle of sending them back to be redone.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Illinois
1 review
0 helpful votes
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The reps I talked to were very helpful.
I was excited to be able to view old family videos.
I received the thumb drive I ordered, and I assume you will send me my originals soon through Fed Ex.
I did notice that some of the digitalized videos were hazy at times, but perhaps that was because I logged in with the Computer version 3. Computer 2 was clear, but the images were smaller in the cloud.
I will let you know how clear the thumb drive is when my daughter checks it. My computer does not have the connection to a drive. I have to find an adapter.

Date of experience: April 17, 2021
Virginia
1 review
0 helpful votes
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I love imemories
April 17, 2021

Great experience with imemories! Do not trust your memories to anyone else. Professional, quality work in a timely manner. Thank you!

Date of experience: April 17, 2021
Connecticut
2 reviews
1 helpful vote
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I was on TV News and HGTV shows on two tapes that could not be copied despite proof that they 1. Copyright permission not available ABC 20/20 and 2. HGTV/Discover said the production firm was out of business. I paid for... nothing. The other two tapes were great memories.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Florida
1 review
0 helpful votes
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Imemories
May 17, 2021

The experience was great except for the fact that after I spent the money, I was told that now I need to purchase the iCloud space and that my time to get the materials to the iCloud was time sensitive. I would have wanted to know this upfront so I could have thought about and planned this out.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Georgia
2 reviews
0 helpful votes
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Great service
April 17, 2021

Memories forgotten now brought back! Wonderful experience!

Date of experience: April 17, 2021
Illinois
1 review
0 helpful votes
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Priceless videos
April 17, 2021

I am very pleased with the convenience of mailing in my videos to be converted. The ease of using the app. Thank you

Date of experience: April 17, 2021
Pennsylvania
1 review
0 helpful votes
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Pleased
April 17, 2021

The Representative that I spoke with was very helpful with me as she guided me through the system for my order

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Wonderful!
April 17, 2021

Sent 4 tapes, 1 split hoping they'd repair it for me and they did! I'm so happy to be able to have these memories back to be able to watch with my children and many more times in years to come! Now I'm going to send out my parents tapes to have digitalized! Thank you iMemories!

Date of experience: April 17, 2021
California
2 reviews
5 helpful votes
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Adequate but not perfect
May 17, 2021

I was not 100% happy with the results of the digital conversion from videotape. The resulting digital recordings are very high contrast, so lights are whited out and darker scenes are blackened out. These scenes were clear enough when the videotapes were played. The lights and darks were more subtle on videotape. About 85% of the digital conversions are satisfactorily viewable. There is about a 15% loss... unless the digital files can be lightened and darkened by an editing program.

Date of experience: April 17, 2021
Minnesota
2 reviews
0 helpful votes
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Great memories
April 16, 2021

I was able to hear my families voices and see their faces. Many have passed on which made it more memorable. Thank you for this service.

Date of experience: April 16, 2021
New Jersey
1 review
0 helpful votes
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Beautiful
April 16, 2021

Words can't express how happy we are with memories

Date of experience: April 16, 2021