business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
New York
2 reviews
0 helpful votes
Follow Bradley A.
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I am so thankful that I can preserve my precious baby memories forever now. Thank you oh so very much!

Date of experience: May 30, 2021
Iowa
1 review
0 helpful votes
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Excellent work.
May 29, 2021

I had these VCR videos since my kids were born and now my wife gets Alzheimer so I need them and me to remember her mom as she really is.
Now I can see it on my PC.

Date of experience: May 29, 2021
Texas
2 reviews
0 helpful votes
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Family Memories
May 29, 2021

Most of the videos were of my daughter from the time she was a baby through jr. High. The 8mm were from the 50's and 60's of my family and childhood.
It is so nice to be able to share these with my siblings who are living far from each other. I am so happy to be able to be able to dounload them and keep
Them for our grandkids to be able to see! It was one of the best things I have done. Thand you iMemories for doing such a great job!

Date of experience: May 29, 2021
California
1 review
0 helpful votes
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Invaluable Time Saving Service
May 29, 2021

I had 40 old Hi 8 tapes of my kids growing up and family gatherings. I could never find the time to convert the tapes to a digital format even though I have the equipment to do so. My daughter suggested that we transfer the tapes as a birthday gift. We decided to use iMemories because they were less expensive than the competition. They did exactly what they said they would do. They sent us a box with return postage and we sent off our cherished memories. Within a few weeks, they started posting our tapes in digital format for downloading. The process was straight forward and the files were easy to download. I now have my 30 year old tapes in a format that are not going to deteriorate over time. I can now share copies of them with all of my kids. Within a few weeks after receiving my files, they returned the original tapes in good shape. Highly recommended.

Date of experience: May 29, 2021
Minnesota
1 review
0 helpful votes
Follow Marcia G.
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I converted two very old 16mm film reels to digital and had DVD made, all through IMemories. They did an excellent job, including taking extra care to adjust lighting in one very faded sequence. I recommend them highly. This is the third or fourth time I have used IMemories and always had outstanding results.

Date of experience: May 29, 2021
New Jersey
1 review
0 helpful votes
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Amazing customer service!
May 29, 2021

I am so happy I decided to use this service. I considered other options, but I am very pleased with iMemories! They made the process so simple and I even received personal emails from customer service, both answering my questions and just making sure I received my orders. 10/10 recommend.

Date of experience: May 29, 2021
New Hampshire
1 review
0 helpful votes
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Mostly great
May 29, 2021

Love having my videos digitized! I had about 30 videos and about 28 of them turned out perfect. However, with two of them the sound was 30 seconds ahead of what the video was displaying. A little annoying but overall I am very happy with the decision to digitize!

Date of experience: May 29, 2021
Michigan
1 review
1 helpful vote
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Imem
June 28, 2021

Ok. Don't feel I got all the benefit of the experience.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2021
Maryland
1 review
0 helpful votes
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Memories
May 29, 2021

A bit pricey, but how do you put a price on being able to see and share videos and pictures of your loved ones who have passed away.

Date of experience: May 29, 2021
Arizona
1 review
0 helpful votes
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Good Service
May 28, 2021

My wife and I were quite satisfied with the service from iMemories. We now have videos of our wedding three decades ago in digitized form--priceless!

Date of experience: May 28, 2021
Texas
1 review
0 helpful votes
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Quick, Easy, Great
May 28, 2021

It was a quick and easy process, and I was satisfied with the results of my old tapes being digitized.

Date of experience: May 28, 2021
Colorado
1 review
0 helpful votes
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I am extremely pleased.
May 28, 2021

I was amazed at the level of service I received. I am sending in more tapes this week.

Date of experience: May 28, 2021
Utah
2 reviews
0 helpful votes
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Sharing the Past
May 28, 2021

Thank you for you great work. I am wondering about my storage. I really don't understand how long I will have access to my digitized things.

Date of experience: May 28, 2021
Pennsylvania
2 reviews
0 helpful votes
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Easy To Use
May 28, 2021

IMemories was great to work with. It was easy to ship my old movies. The shipment box provided was sturdy with everything you need to secure your tapes. I was able to follow the process and the end result was better than expected. Now I can enjoy my videos from any computer/my phone and share than with family and friends. Price was good as well. Highly recommended.

Date of experience: May 28, 2021
Alabama
1 review
0 helpful votes
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It was a great experience to see family long gone in moving pictures not seen in decades and some of them, never. I had planned to digitalize the film "one day" that my parents had in the top of their closet. My father received a terminal diagnosis in March this year and suddenly it became very important to me to do it NOW. I was so praying the images would be returned "before it was too late" as his memory quickly fades. He now has the movies loaded on his iPad and can watch whenever he wants. He has images that include old friends, his children, wife and himself "back in the day AND images of HIS parents. WHAT A GREAT gift! It has truly been a wonderful experience!... now to do my own!

Date of experience: May 28, 2021
Pennsylvania
1 review
0 helpful votes
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Past catches up to present
May 28, 2021

Finally, able to see old memories of days passed recorded on equipment no longer in our possession. IMemories was secure as well as easy to use and professional.
Thanks for the memories!

Date of experience: May 28, 2021
New York
1 review
0 helpful votes
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Thrilled
May 28, 2021

Best money spent! Watching the good "ole" days was beautiful, tear jerking and now I can see those I have missed for years!

Date of experience: May 28, 2021
Colorado
1 review
0 helpful votes
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8mm Conversion
May 27, 2021

My experience with iMemories was excellent! I had 8 mm camcorder tapes converted to digital files. From the firsts moment to the last, I was kept in the loop with what step my tapes were in, where they were and what to expect. I was able to preview a couple digital files to make sure they were transferring correctly. When the conversion was complete, in a very timely manner, I was able to download the files onto my computer and onto thumb drives. I received my tapes back in perfect condition. These are precious memories and very hard to send away. This was a great place to send them and I would 100% use them again, with no hesitation.

Date of experience: May 27, 2021
Massachusetts
1 review
0 helpful votes
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Priceless
May 27, 2021

Thank you for a flawless experience! The images are truly amazing so nice to share with family.

Date of experience: May 27, 2021
Texas
1 review
0 helpful votes
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Editing
May 27, 2021

Not sure how to edit. I haven't found any instructions.

Date of experience: May 27, 2021