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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Texas
1 review
0 helpful votes
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Bringing Back Memories
June 8, 2021

I am so pleased with the memories you've converted and still have many more to send in! I appreciate all they do to bring these memories back to life!

Date of experience: June 8, 2021
Illinois
1 review
0 helpful votes
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Blast from the past
June 8, 2021

Everything about this experience was positive. It's all so easy and the end result brought tears to our eyes. We hadn't seen these home movies in over thirty years. Watching them now brings back such wonderful memories. Especially seeing family members that are no longer with us. Thanks so much.

Date of experience: June 8, 2021
New Jersey
1 review
0 helpful votes
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OUTSTANDING SERVICE
June 8, 2021

Everything from A to Z was exceptionally great and was beyoncc do my expectations. Totally satisfied!

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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Great
June 7, 2021

Wonderful to be able to see those old movies again! Some old occasions and events long forgotten brought back to mind.

Date of experience: June 7, 2021
Idaho
3 reviews
0 helpful votes
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Satisfied very satisfied but somewhat disappointing. Everything is beautifully done all are clearly visible as clear as possibly can me all of my originals have been returned to me in fine shape. I must not of noted or maybe I read into it I thought I would be getting a USB to talk into my drawer or pocket to share with others. But again I believe that was my fault and not theirs the job was wonderfully completed.

Date of experience: June 7, 2021
Spain
2 reviews
0 helpful votes
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Getting Back in Time
June 7, 2021

Very easy, affordable, and very gratifying. The most perfect gift for the entire family.

Date of experience: June 7, 2021
Missouri
1 review
2 helpful votes
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Tapes
July 6, 2021

I am very unhappy I wanted all my tapes put on CD disks. I payed over 300 dollars got my old tapes back but 0 CD disks. I keep thinking they are coming. I do not and will not download them on iCloud that is whey I payed the full amount to have them put on a CD disk.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2021
Texas
1 review
0 helpful votes
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Amazing service
June 6, 2021

I am so happy to be able to experience memories that I didn't know I had thanks to imemories.

Date of experience: June 6, 2021
Washington
1 review
1 helpful vote
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Revise Review
July 5, 2021

I had previously written a negative review about not having my email answered but was contacted by Patty from iMemories who resolved my issue to my complete satisfaction. I can now recommend iMemories as reliable company who will work with you to resolve any issues that may come up.

Date of experience: June 5, 2021
Colorado
1 review
4 helpful votes
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Not very happy
July 5, 2021

I wanted DVD's of my video tapes and a thumb drive for each. I paid for them. I got nothing but emails saying to go to the cloud to retrieve my material and make my own! I have no idea how to do that. This isn't what I thought I was buying.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2021
Ohio
1 review
0 helpful votes
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Half of the people in the copied films are no longer with us and I am so happy to visit with them once more.

Date of experience: June 5, 2021
Illinois
1 review
0 helpful votes
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Conversion of 8mm film
June 5, 2021

All went smoothly. Old 8mm films converted just as promised. Good turn around time for shipping, converting and returning ordered discs and returning of old film.
Thank you for a job well done.

Date of experience: June 5, 2021
Texas
1 review
0 helpful votes
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IMemories Experience
June 5, 2021

My experience with iMemories has been excellent. I enjoy seeing my photos more often than before they were converted.

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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Top Notch
June 5, 2021

Everyone helpful and professional. Felt confident my memories would be cared for and delivered as promised

Date of experience: June 5, 2021
South Carolina
1 review
0 helpful votes
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Excellent job!
June 4, 2021

IMemories did a phenomenal job with my home movies. It was so easy to order my shipping box and package my movies in and send them right off. The customer service was excellent. It didn't take long to receive my first digitized movies. I received my movies back in excellent condition. I highly recommend using this service. Its affordable and easy and I loved the results. Excellent job, I would definitely use them again.

Date of experience: June 4, 2021
New York
1 review
0 helpful votes
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Fantastic service
June 4, 2021

I'm so glad I chose iMemories to digitize my mini vhs tapes. I chose this company because of the great reviews and the user friendly interface.
I honestly didn't know what was on them. I somehow inherited a box and dusted it off. After research, I chose this company, and have since referred a dozen people.
Now, my entire family is grateful. We are all reliving moments of our past with tears flowing because no one remembered these tapes even existed.
Plus, they even ship them back, and send follow up emails the whole time.
Thank you iMemories! Big, HUGE thank you!

Date of experience: June 4, 2021
Illinois
1 review
3 helpful votes
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Wasted money
July 4, 2021

I really thought i would get a disc to keep with my order. It looks like you have to pay money every month to look at your memories. I won't be using this site again.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2021
Texas
1 review
0 helpful votes
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Unique
June 3, 2021

Hundreds of slides have been converted going back to the 1950s. My experience with memories has been wonderful. I am still in the process of having more converted.

Date of experience: June 3, 2021
Minnesota
1 review
0 helpful votes
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Great Work
June 3, 2021

It cost me some money but! The memories are so worth it! You did a good job!
Thank you

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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MEMORIES
June 2, 2021

I am so glad we had these memories transferred so future family members can enjoy them as well!

Date of experience: June 2, 2021