business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Indiana
1 review
0 helpful votes
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Great Support and Communication
July 5, 2021

Appreciated how they provided frequent updates as to where my order was in their process. When one tape did not transfer to digital properly, I communicated the issue and they responded promptly with the steps to take so they could resolve the issue and they did resolve it no charge as soon as possible which was greatly appreciated. GREAT customer service!

Date of experience: July 5, 2021
Indiana
1 review
0 helpful votes
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Blown away!
July 4, 2021

My mother passed away in 1984, I was 9 years old. I have next to no memories of her aside from what I've been told or seen in pictures. The 8mm reels I found I assumed were just of time prior to my birth. I decided after seeing an ad on Facebook to get them together and give iMemories a try. I didn't have any other way to see what was on them so why not? I was so excited when I got the email stating I could view online. I have not seen my mother "In motion" meaning I've seen pictures only. I am grateful to have been able to see a glimpse of my parents before I was born and even a few of me from the time I was born, learning to crawl and walk. I had never seen them! I didn't have high expectations because of the fact the reels are over 40 years old. I was pleasantly surprised at how they were able To salvage what they did. My only wish is that I had more! Thank you for allowing me to step back in time to experience things I otherwise wouldn't have.

Date of experience: July 4, 2021
West Virginia
1 review
0 helpful votes
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Great
July 4, 2021

Pleased to get my memories. Especially pleased to see an old movie film from from 1953 that I've never seen of my father and his family. My father passed away 40 years ago and my mother 30 years. Most of my father's family has passed on and it was breathtaking to see this film.

Date of experience: July 4, 2021
Ohio
1 review
1 helpful vote
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It is a wonderful way to get all the camcorder tapes (any format) digitalize for viewing. It has been very fun to watch these recordings. My 25 year old daughter was able to view our initial meeting (following her birth! I loved watching her smile! I was almost 100% satisfied... the digitalized version of VHS recordings of our wedding was not the quality I expected. The VHS tape was stored properly, I'm not certain why the quality was poor when digitalized. I still plan to send additional material for digitalization.

Date of experience: July 4, 2021
Arizona
1 review
1 helpful vote
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Easy to do! The packaging was safe and secure and I knew that my tapes would be well taken care of

Date of experience: July 3, 2021
California
1 review
2 helpful votes
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I worked for a company that uses IMemories, but never wanted to send my tape in through my company. Then I seen an ad on Facebook with a discount and finally sent my camcorder tape in. I clicked on my link get a prepaid label, sent my own box, less then 7 days got my videos. Quality & sound awesome! Price you can't beat. Returning my original tape with tracking number and no problems. I will use them again if I come across any photos, negatives, etc. Thank you

Date of experience: July 3, 2021
Arizona
2 reviews
0 helpful votes
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Happy and disappointed
August 2, 2021

I thought that all of the media I sent in you would be able to digitize. That is what was shown on your site. But in reality only one thing I sent worked. I am happy with what was digitized.

Date of experience: July 3, 2021
South Dakota
1 review
0 helpful votes
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So fun to see old pictures!
July 3, 2021

Very easy and it was so fun to see people in my wedding video and in the photos!

Date of experience: July 3, 2021
North Carolina
1 review
0 helpful votes
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Clifford Family Memories
July 2, 2021

Very happy with digital conversions. Family members have been enjoying seeing the end project.

Date of experience: July 2, 2021
Indiana
2 reviews
0 helpful votes
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I am so happy that I found iMemories! It has been a blessing to see all the movies my parents took throughout my life. And the best part is, I can share them with my daughters and grandsons! They can now see their relatives who have long passed, and know where they came from

Date of experience: July 1, 2021
Texas
1 review
1 helpful vote
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Sample Platter Converted
June 30, 2021

Gave digital converge a shot w slides, film negatives, Advantix photo cartridges and various video formats. Good quality, but definitely room for quality improvement

Date of experience: June 30, 2021
Michigan
1 review
0 helpful votes
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Family movies
June 30, 2021

So quick and easy to do this and reasonably priced. Definitely sending more tapes in to process.

Date of experience: June 30, 2021
New York
2 reviews
0 helpful votes
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So Satisfied
June 30, 2021

This was an easy process and I was so happy to be able to access my memories.

Date of experience: June 30, 2021
California
1 review
1 helpful vote
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EXCELLENT PRODUCT
June 30, 2021

IMemories did a great transformation. I was not expecting titles but they used the titles on the films cover and included when digitalized. Great job!

Date of experience: June 30, 2021
North Carolina
1 review
0 helpful votes
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USER FRIENDLY
July 29, 2021

The site is easy to navigate thru. I must admit i thought the final product would be in high definition tho im okay

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2021
Florida
1 review
1 helpful vote
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So easy!
June 29, 2021

I turned in over 500 slides to see how the process was for my father. It was so easy and they really enjoyed seeing the slide show. Now he is convinced and he just sent in an order for over 4,000 slides. Wish I had done this sooner.

Date of experience: June 29, 2021
Connecticut
1 review
0 helpful votes
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5 Stars
June 29, 2021

First Rate - Very Happy with everything so far - Customer Service is very knowledgeable and are always there for you - No Complaints

Date of experience: June 29, 2021
Louisiana
1 review
1 helpful vote
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I was so excited when the email came that stated "Your Digitized Memories are Ready to view!" And it was so much fun to look back on memories from my children when they were young, and they loved seeing them I think more than I did. And ofcourse so many family members have left us and seeing them was so special. I also am so excited with the VCR's that were iMemories was able to repair. I had a couple of them that needed to be repaired. One was a first birthday of my oldest daughter and to see that one digitized was really a wonderful thing. I have since sent in a second box which is being processed now and I can not wait to get it. It is an investment but such a good one. Do not let yours sit any longer send them in, you won't be dissappointed.

Date of experience: June 28, 2021
New York
1 review
1 helpful vote
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Even better than I hoped!
June 28, 2021

I'm completely impressed with the services provided by iMemories in every way. From the smooth process of shipping out the original tapes, to the quick turnaround time, quality of video conversion, everything was excellent. I was worried because some of my 40+ tapes were quite old (30+ years) and that the tape may have deteriorated over time, but iMemories was able to salvage almost all of it. My family was ecstatic to see the old videos come back to life, and now that we have it all on digital it's even easier to organize and share going forward. Their price was also more than fair compared to the limited alternative options, but I couldn't imagine going any other route after this experience. Highly, highly recommended!

Date of experience: June 28, 2021
Oklahoma
1 review
0 helpful votes
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Awesome Job iMemories
June 28, 2021

No complaints at all! Professional service and quality work.

Date of experience: June 28, 2021