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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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Instructions for packing the box were very clear and that part was easy. Pricing was a little confusing. I did not see the fine print about $14.99 "per 50 feet of film", so the actual cost turned out to be 3x what I estimated per roll of film. The 30% off for sending the box in within 2 weeks of receiving it helped reduce that shock. There was a problem with framing some of the films and I called about that. Fantastic that an actual, knowledgeable person in Scottsdale answered the phone. She pulled up my videos quickly and looked at them and took care of it at their expense. In another few days, all was completed and corrected. The website is very well designed and easy to use. I ordered 5 thumb drives and that was delivered within a week of the order. Cost is worth it, to be able to see these precious old family memories again, and know they are now preserved and easy to share with younger family members.
My tapes were redone and with better picture and sound. Heather Parker from Imemories contacted me and extended my cloud privileges so I would be able to download the new and improved version.
I am very satisfied with the results of the work Imemories done with my video tapes this time and extremely satisfied with the customer care that was extended to me by Heather
The end result is disappointing, the picture is poor and most of the video has no sound
There were so many videos and pictures that I didn't even remember taking. I'm thankful that I submitted my stuff to iMemories to have my family and friends enjoy.
I love imemories! We were able to transfer my mom's home videos from the 1960s over to the computer and surprise her for her birthday. Such an awesome gift!
Received both the online digital conversion and return of old tapes in a timely manner. Some of these VHS tapes were over 40 years old and most converted to digital very well. I did have a problem with the flash drive that was converted, it appears it was corrupted and am awaiting a return of a new drive. The customer service has been very responsive and I have been pleased with the outcome.
Everything went smoothly. Almost all my my videos were clear. I received good communication throughout the process.
I had the BEST experience with iMemories! After I sent out my order I had a major life change and was not able to pay for my order. IMemories was amazing and worked with me until I was able to pay and complete my order. Everyone I spoke with was kind and patient and the quality of the product and speed of service was awesome! And all of my vhs's came back in the same condition I sent them. I highly recommend this company.
The above title says it all. The VHS tape was 23 years old. Surely by now a privately taped and owned VHS tape of a show for personal reasons only should have been converted!
Also, why do you not have an option to provide background music with the converted movies!
It was so wonderful to see the old film of my parents' wedding. What a joy. What a blessing. I also had some baby videos converted, which will also be wonderful to have in the future. IMemories did a fantastic job. I thought the service was quick, as well, with excellent communication on how things were going. The site is designed very well.
Thank you so much! It's been fun looking back on all the memories I haven't seen any of those videos before so it was really fun and they were all pretty good quality thanks to your enhancements.
All I can say is great job will definitely be recommending you guys to my friends
The entire experience was a delight. Easy as 1. 2. 3. 1 box up. Memories. 2 mail it. 3. Watch the moments your family made. We watch our almost daily. My mom has dementia, we had all of her old home moves digitized. When she watches them it's like reliving that day for her. We love to see her happiness watching her family who have been gone for so long. I thank Imemories for making it possible. We lost my dad last year. It makes us all smile to still be able to see him and hear his voice. So thank you.
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I'm not happy with the quality of my movie reels however, it may just be the movie reels themselves that cannot be enhanced. Also the endings to every one of my movies have been clipped off for some reason. I sent and paid for 10 reels and only 9 came back digitally. I've had them all done to VHS back in the 80's so I know specifically what was on each one of them. Lastly as much as I paid to have them digitally done then I find (to my error of not reading through the terms) I'm having to pay monthly or yearly for a subscription to to keep them for viewing or sharing. If you decide on digital ask to have on thumb drive or DVD or you are stuck with nothing in the end if you cannot keep up with the subscription.
Have been enjoying sharing my iMemories with my family.
I thought it would be much clearer…. Delivery and turnaround time was good.
It was done efficiently on the phone. I love the flash drives, especially the clips with being able to advance or reverse.
Thank you for preserving such a previous part of my life. Please do not share my info as it is private.
I paid to have my videos put to digital format. Not to have bits and pieces of them and sections only. There was nothing in them that was copyrighted nor was it advertised that you would sensor them. But hey I have portions of them so Thank you for that. I got about 200 dollars worth of video from the 338 I spent and no offer of any kind for a refund. My thoughts are I can do the same thing and probably as good or better so I will buy the stuff to do them myself in the future. Maybe it works better if you just send in photos?
I was really worried about using a mail in program but was pleasantly surprised. Everything was handled professionally and it was really exciting watching all the old videos. I have more to send and can't wait.
Easy to deal with, extremely professional, responsive to question, 1st class job... over 300 slides moved to JPG. Once digitized, able to crop, lighten, etc. Only way to go is with "iMemories". Ken
Excellent service, easy process. My 50 year old super 8 home movies are now safe and saved to digital for many more years of viewing. My original movies were returned to me safely. Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members