From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Just indescribable joy! Most especially those that we probably only watched once over 20 years ago!
I use iMemories for all my various video and film and photos all aspects work out great!
Along with the safe return of the materials.
It was so easy to get our memories, that were on VCR Tapes, digitized!
I would recommend iMemories to everyone I know!
Transfers were timely and efficient. Tapes were returned well packed soon after. Great work!
We sent to digitalized some videos to be able to continue watching them! No regrets! So precious to be able to watch memories in our tv or computer or phone.
Thank you Imemories
This was the simplist way to be able to view and share old 8mm tapes with the family some i didnt even know my mom had. Very fast shipping to recieve orginals back also.
I highly reccomnd this service if you have old movies and vhs tapes before they get so bad you can never watch them again
The entire point of sending in my VHS video tape was to have the contents transferred to a DVD. I guess it was not clear, but the transfer was not able to be done because the video was a tape of a game show that my mother had been a contestant on back in the 1980's. It was taped from the television and was just for our family and it was unable to be transferred because of copyright laws, however, it was already a tape from the show.
At any rate, I was unhappy as there was just one transfer from the tape that was completed my imemories and that was an old film of my parents wedding from 1949. Tracie James in your customer service was very nice and sympathetic, but I was very disappointed and now will find another way to make a copy of the video.
Salvaged 50 year olds videos. What a spectacular service. Thank you for the memories.
Too much money continually for two media's I had done! Then in order to keep them you have to pay each month. No not me
This is the second time I've used iMemories and both times went perfectly. I received confirmation quickly that the originals had been received, received the originals back quickly, and received the digitalized versions in less than 2 weeks. The quality and the service are excellent.
My photos and VHS tapes were captured with great quality and the originals came back quickly, well organized, and safely packaged. Thanks for the great job!
Friendly staff and received everything as expected.
This process was so way. I have enjoyed watching my 8mm films from the 60's & 70's. They turned out great. Was a little sticker shocked over the cost. But still worth it.
IMemories did a great job converting some 20+ year old slides to digital format. They were from family reunions many years ago & many of our current generation had never seen. We'll have a great time viewing at our next reunion. Communication was excellent. Highly recommend iMemories!
Videos were all uploaded with mechanical buzzing sound over the original sound even though original sound on VHS was fine. Had to send multiple email requests to get my tapes back and receive a refund. I would never use memories again, company isca ripoff
Love my memories. Process was very simple and expedient.
Sent in 13 ok'd vhs was amazed at quality of digital product. Giving DVDs to my grown kids at Christmas.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Loren,
I apologize your experience does not meet the high standard we work to maintain. Of your two videotapes, I do hear one with a slight audio buzz. Normally quality issues are caught up front, and in the rare event that quality problems slip through we always work with our customers to fix and provide the best possible quality video. In this case, I see you requested we do not make any attempt to fix the issue and requested a full refund instead. We provided a refund despite one tape being excellent quality and being open to fixing the second tape. In this case we have offered and provided every solution we possibly could and certainly wish you had a better experience with us.
Thank you,
Heather