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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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California
1 review
0 helpful votes
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Hard to transfer
February 28, 2022

Hard to transfer onto my own hard drive, and wish I didn't transfer all my tapes, some were not worth it. But appreciate the opportunity to know what was on them!

Date of experience: January 29, 2022
Maryland
1 review
0 helpful votes
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Disappointed
February 28, 2022

Reasonably fast service, and I've rec'd good help via email with my questions. But I wasn't aware my access would only be free for 30 days and then I would have to pay. I must have been too excited and missed that part, so now I need to DOUBLE PAY so that I will always have access to old videos. I am retired and on a very small, fixed income, and being in this situation is NOT good and very disappointing.

Date of experience: January 29, 2022
North Carolina
1 review
1 helpful vote
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Old Memories New Again
January 29, 2022

We had ten 8mm reels up in a closet, just wasting away with no equipment to play them on. We sent them off to iMemories and a few weeks later, received an email saying they could be viewed and downloaded from their website. While they have not been digitally "enhanced" they look just fine for 50+ year old films. We downloaded them to 3 pc's plus a thumb drive, and they're in emails. A few weeks later, we received our original film back. All-in-all, we are very pleased with iMemories.

Date of experience: January 29, 2022
Maryland
1 review
0 helpful votes
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Amazing
January 29, 2022

It was amazing to see family members that have passed.

Date of experience: January 29, 2022
Maryland
1 review
0 helpful votes
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Easy process
January 29, 2022

Seamless process, just thought some of videos would be enhanced a little more, but it's a great comfort to know my videos are saved digitally.

Date of experience: January 29, 2022
Maryland
1 review
0 helpful votes
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Love it!
January 29, 2022

Now I can see my old video! IMemories is easy to order, track and use it.
I'm very happy.

Date of experience: January 29, 2022
Iowa
1 review
0 helpful votes
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We are so pleased
January 29, 2022

It's enthralling to be able to view all our pieces online. Once we've been through everything we'll be placing an order. This is such a wonderful experience.

Date of experience: January 29, 2022
New York
2 reviews
0 helpful votes
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Cherished Memories
January 29, 2022

This is an excellent company, that made the process of turning old reels of film, into living remembrances for posterity! Everything promised… Was fulfilled! The results were excellent.

Date of experience: January 29, 2022
Mississippi
2 reviews
0 helpful votes
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The videos won't Play
February 27, 2022

I received my order but when I click on a video to play, all it does is spins. I can't see or view them.

Date of experience: January 28, 2022
Tennessee
1 review
0 helpful votes
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Cats pics
January 28, 2022

I am so happy to have my vhs tapes securely saved. My tapes ranged from from 34-25 years old!

Date of experience: January 28, 2022
Florida
1 review
0 helpful votes
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I memories was and continues to be a simple, professional & fast heart warming process to preserve what I once assumed was lost. Thank you!

Date of experience: January 28, 2022
Massachusetts
1 review
0 helpful votes
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Great
January 28, 2022

Super professional, great service! Highly recommended.

Date of experience: January 28, 2022
New York
1 review
0 helpful votes
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Video memories
January 28, 2022

Very happy with the results of my video conversion.

Date of experience: January 28, 2022
North Carolina
1 review
0 helpful votes
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Excellent service
January 27, 2022

Fast & efficient. Love having my memories stored safely

Date of experience: January 27, 2022
Oregon
1 review
0 helpful votes
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Brings back so many memories.
January 27, 2022

Wonderful. Very pleased with the outcome. Will do more in the future

Date of experience: January 27, 2022
New York
1 review
0 helpful votes
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Great!
January 27, 2022

Quick and reliable service! I would highly recommend it to anyone in need of converting their old media to new media.

Date of experience: January 27, 2022
Texas
1 review
0 helpful votes
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Very pleased with the whole process. My original 8mm tapes were returned intact and the quality of the digital downloads are great. Family enjoying the memories. You've provided a "piece of mind" Thank you.

Date of experience: January 27, 2022
Florida
1 review
0 helpful votes
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Professional
January 27, 2022

Did great job for the second time we have used memories.

Date of experience: January 27, 2022
Virginia
1 review
0 helpful votes
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Great Job
January 27, 2022

The fact that I can now view these videos from my kids growing up is awesome. I memories did a terrific job In transferring them and a great job on the fast work of getting them done!

Date of experience: January 27, 2022
North Carolina
1 review
0 helpful votes
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Wedding Video
January 27, 2022

I am very happy with the conversion of the videotape of our wedding. It was faster than I expected. Thank you.

Date of experience: January 27, 2022