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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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Delighted to see the old family videos!
February 26, 2022

My family films were so old (60+ years old) that I didnt expect them to turn out so well. I have shared them with family members and they were astonished… they said "these are priceless!" Thank you Imemories!
I only wish I knew which videos came from which reels of film. I wasn't sure.

Date of experience: February 26, 2022
South Carolina
1 review
0 helpful votes
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My memories
February 26, 2022

Great experience. I have all my videos and now I can view them all! Could have done with an email or two that my multitude is in process and how many were completed, but overall I love it!

Date of experience: February 26, 2022
Virginia
1 review
0 helpful votes
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Received video of family's 1965 Reunion
February 26, 2022

I'd like too know how I can get the video transferred (by you) to a thumb drive rather than a DvD.

Date of experience: February 26, 2022
Maryland
1 review
0 helpful votes
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Memories re-visited!
February 26, 2022

My Imemories experience was nothing but great! Easy to follow instructions, easy to access after the conversion and quick turnaround. So fun to see all our family videos after 30 years!

Date of experience: February 26, 2022
Arizona
1 review
0 helpful votes
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DENNIS HOME MOVIES
February 25, 2022

I have had a very pleasant experience with iMemories. I know that it is nothing you did, it is what the operator (meaning me) did. Some of the videos are not the best but I do realize that they are old also. I am going to keep checking and see if I can find some more tapes as I know for sure that I am missing one. If I do find anymore you can bet that I will send them to iMemories again. Very pleasant experience, and the staff is very knowledgeable and very helpful. Thank you so much to your staff. I also would like to know what I do now, do you send me DVD that these are transferred to?

Date of experience: February 25, 2022
California
2 reviews
3 helpful votes
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Exceeded my expectations!
February 24, 2022

Sent 3 different size tapes (VHS, 8mm,?) Just to see what kind of product I would get from them... if in fact they could even be read. These had been bounced around in a cardboard box since 1984. On video required "special attention" (at no extra charge). The videos I received were amazing quality. I ordered a CD of each after viewing them. They were boxed and labeled professionally. I have now sent in another 21 tapes of various sizes! IMemories is amazing. And there customer service is exceptional.

Date of experience: February 24, 2022
Heather P. — iMemories Rep
over a year old

Hi Georgia, Thank you for the great review! We so appreciate it!

Mississippi
1 review
0 helpful votes
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Best decision I have ever made
February 24, 2022

We have enjoyed reliving the great memories of when our children were young!

Date of experience: February 24, 2022
Texas
1 review
0 helpful votes
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Superb!
February 23, 2022

Quick delivery of the videos and great quality! Great looking videos!

Date of experience: February 23, 2022
Maryland
1 review
0 helpful votes
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Pictures and slides
February 23, 2022

It was a wonderful experience and I plan to do more once I have time

Date of experience: February 23, 2022
Massachusetts
1 review
0 helpful votes
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NA
February 23, 2022

NA it's fine but I don't want to add comments for the sake of comments.

Date of experience: February 23, 2022
California
1 review
0 helpful votes
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Good
February 23, 2022

My transfers were very unclear. Not your fault- my husband was still learning how to use a camera.

Date of experience: February 23, 2022
Tennessee
1 review
0 helpful votes
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Memories Saved
February 23, 2022

Love this company! This is the second time I have sent some of our families old recorded videos to be converted. Once converted it is so easy to share with all of your loved ones.

Date of experience: February 23, 2022
California
1 review
0 helpful votes
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IMemories did a great job converting our tapes to digital.

Date of experience: February 22, 2022
Illinois
1 review
1 helpful vote
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Best present to myself ever!
February 22, 2022

After my tapes sat for 50 years in an old shoe box in various closets in various homes, I decided to digitize them before they were gone forever. I was nervous, but I did not need to be. I was informed every step of the way... from imemories receiving the tapes through their return to me. I was thrilled with the quality, the turn-around time... everything. Best present I ever game to myself.

Date of experience: February 22, 2022
Heather P. — iMemories Rep
over a year old

Hi Wanda, Thank you for sharing your experience, we are happy to hear it!

Arizona
2 reviews
2 helpful votes
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Amazing
February 22, 2022

My videos were old and I didn't think they could be captured, but iMemories did it.

Date of experience: February 22, 2022
Delaware
1 review
0 helpful votes
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Super Service
February 22, 2022

IMemories takes all those old photos, slides and film and converts them to a digital format with excellent results. Use them twice now.

Date of experience: February 22, 2022
Indiana
1 review
0 helpful votes
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Travis watersking
February 22, 2022

It was not good at first because I was told my VHS couldn't be digitized and it was returned to me. I sent it back and it was digitized perfectly! So the first time was a disappointment!

Date of experience: February 22, 2022
Pennsylvania
1 review
0 helpful votes
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Efficient turnaround time
February 22, 2022

Very happy with memories. I was worried about the content. Get your tapes converted. Some of mine come back grainy. Don't wait until they deteriorate!

Date of experience: February 22, 2022
Illinois
1 review
0 helpful votes
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What a relief!
February 22, 2022

What a relief to have my wonderful memories all digital and preserved for generations. It was very easy to send off. Completed and sent back to me in a timely manner. Would recommend.

Date of experience: February 22, 2022
California
1 review
0 helpful votes
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Memories retrieved
February 21, 2022

My son will be 35 shortly. Digitizing his baby videos is the best present I can give him. You made it easy!

Date of experience: February 21, 2022