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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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South Carolina
1 review
0 helpful votes
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Video is blurry
April 2, 2022

Video is super blurry to the point that I feel like I shouldn't have wasted my time trying to convert it. Converted VHS to digital file

Date of experience: March 3, 2022
Virginia
1 review
1 helpful vote
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Quick, good, reasohable
March 3, 2022

We used the prepaid iMemories box and everything went smoothly. Quality reproduction. Will definitely use again.
Maybe we could receive a little more information of options to store, what do people usually do, how much storage my volume will take, etc. Just the instructions a little more in depth on the post storage options.

Date of experience: March 3, 2022
Texas
1 review
0 helpful votes
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Digitized videos
March 2, 2022

Had a little difficulty at first navigating the site to download my digitized videos, but were able to get them downloaded to my own device. Did not realize all VHS tapes would not be digitized, such as my son's college games, or that any defects would not necessarily be corrected. Liked the idea of being able to order DVDs of all that was digitized. Overall, fairly satisfied with the number of tapes I did have, and the price to get them digitized..

Date of experience: March 2, 2022
Massachusetts
1 review
0 helpful votes
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Reasonable Cost for Quality
March 2, 2022

I considered purchasing the necessary equipment to do the digital conversion myself, however, it would be costly and time consuming to accomplish. Even though the cost would have been slightly cheaper to diy, it is a lot of work finding the correct components and then putting in the time to do it yourself is a hassle. Going with iMemories was the best option for me and I am so happy with the digital results that were nicely sorted onto a thumb drive (21 video tapes converted to digital). They even saved multiple video files from a single tape as there were multiple recordings on each tape.

Date of experience: March 2, 2022
Florida
1 review
0 helpful votes
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Great job we love it
March 2, 2022

Everyone was great to talk to and all did a great job. Have recommended you to all my friends.
Thank You
Philip Cerbini

Date of experience: March 2, 2022
New York
1 review
0 helpful votes
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Good
March 2, 2022

A little tricky with understanding how to download and when.

Date of experience: March 2, 2022
Florida
1 review
0 helpful votes
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Old memories revived
March 1, 2022

IMemories converted 60+ year old 16mm film into digital. It was amazing to see my parents and a dear friend again.

Date of experience: March 1, 2022
California
1 review
0 helpful votes
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Video conversion
March 31, 2022

I expected more. When I received my videos that were not viewable, I question my decision to get my videos converted. There wasn't any notification on my videos or even on the imemories website that some of my videos could not be converted. Instead, there are videos that are clearly not properly converted which gave me the impression of the company just recording my videos without any concerns for quality.

Date of experience: March 1, 2022
Heather P. — iMemories Rep
over a year old

Hi Phil, We left a voicemail and emailed on 3/2/22 to help with any quality issues you are seeing, but have not heard back. Please know we can absolutely discuss the processing notes we see and do some extra review of your media.

Florida
1 review
0 helpful votes
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Great digital copies
March 1, 2022

The only thing I would offer is I get it that titling sets of pictures is difficult! If you have a lot of sets having each one have some sort of numerical identifier would help ensure that they were all successfully downloaded at a glance! With names I had to keep comparing my list of albums with those downloaded and then check my computer to see if they all transfer! I had over five hundred pictures! So this could have taken less time with numerical labels

Date of experience: March 1, 2022
North Carolina
2 reviews
5 helpful votes
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I never dreamed I would be spending a total of $56.67 (WITH a 25% discount) for two very short VHS tape conversions. First they charge you $16.04 for a box to ship the tapes to them in. Then they charge you $14 to return those tape back to you, which is non-negotiable. I did not want the tapes returned. They will be tossed into the land fill when they arrive but you have to pay for their return whether you want them or not. I'm sick. I wish I had done more research on other companies before using iMemories. Just be aware of the sneaky underhanded charges.

Date of experience: February 28, 2022
Georgia
1 review
0 helpful votes
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I like the digital conversion, however I wish I had gotten dvds made also. Is it too late?

Date of experience: February 28, 2022
New York
1 review
0 helpful votes
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Nana
February 27, 2022

Well done. Sent slides. Imemories converted them to digital beautifully... was able to share with my children and grandchildren now

Date of experience: February 27, 2022
Arizona
1 review
0 helpful votes
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Very fast service. Nice people
February 27, 2022

Very happy to finally watch my kids grow up all over again. Thank you.

Date of experience: February 27, 2022
California
1 review
0 helpful votes
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Movies
February 26, 2022

No problems very efficient. I am doing something I wanted to do for years

Date of experience: February 26, 2022
Maryland
1 review
0 helpful votes
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My memories
February 26, 2022

Fast service, great product. I was surprised that everything was completed in such a short time.

Date of experience: February 26, 2022
Alabama
1 review
0 helpful votes
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Smooth Transition
February 26, 2022

I sent my digital tapes in for conversion and received an email once they were received. I then was made aware as the tapes were converted. I appreciate the care that were taken with my families memories.

Date of experience: February 26, 2022
South Carolina
1 review
0 helpful votes
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Great Memories
February 26, 2022

I appreciate the fast turnaround on getting my tapes digitally

Date of experience: February 26, 2022
Nebraska
1 review
0 helpful votes
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Very timely
February 26, 2022

I submitted 15 tapes to iMemories before Christmas and a dozen tapes to one of its competitors. I have since submitted more tapes to iMemories. My downloads from iMemories have generally been ready within a couple of weeks. I am still waiting on my December order to their competitor.

Date of experience: February 26, 2022
Illinois
1 review
0 helpful votes
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I took videos of my grandchildren as they grew up & now they get to see themselves through the eye of their Nanny's camera, now that they have been digitized through iMemories. Great service! I am so glad & happy with your Service.

Date of experience: February 26, 2022
Texas
1 review
0 helpful votes
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Repeat happy customer
February 26, 2022

Love being able to view family memories from my phone or laptop! My only concern is that some of my previous digital videos uploaded about 5 years ago have some quality issues which is strange and random.

Date of experience: February 26, 2022