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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Massachusetts
1 review
0 helpful votes
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Well Done
March 5, 2022

I wasn't sure what to expect, but I am very satisfied. The VCR tape I sent in was from the 1960 and I had no idea what was on it besides it was my father in the Marines. There was no sound and it was somewhat blurry, but it is so cool to see my dad in the video.

Date of experience: March 5, 2022
Colorado
2 reviews
0 helpful votes
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History forgotten
March 5, 2022

Overall experience was as advertised and there were no problems with the service.
Some of the films and early videos were unexpected as to their content. Memories and seeing people long passed were tearful. Some filming was taken at least 65 years ago, and was unbelievable to see. Current family members got their first glimpse of their 'family.

Date of experience: March 5, 2022
New York
1 review
0 helpful votes
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Great Experience.
March 5, 2022

This was a wonderful option, and a great experience. My wife, kids, and I have been enjoying videos we haven't looked at in many, many years. Lots of happy tears. We are enjoying reliving so many wonderful memories that simply wouldn't be possible had we not converted our old videos. Our grown kids have all been given flashdrives so they can pass on the memories and videos to their kids. I have recommended iMemories to all our family and friends.

Date of experience: March 5, 2022
New Jersey
1 review
0 helpful votes
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I accidentally deleted some digital films and I tried to see if I could recovered them but there were no way. I was so upset. Some films was hard to see.
Thank you

Date of experience: March 5, 2022
Massachusetts
1 review
0 helpful votes
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Well Worth the Money!
March 5, 2022

Very simple process. Excellent Customer Service. Memories to cherish for years to come. Previously we were unable to view our videos. Well worth it!

Date of experience: March 5, 2022
New York
1 review
0 helpful votes
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Generally good
March 5, 2022

The conversion seemed okay. There was screen tearing at the bottom, but I cannot tell if that is from the originals or from the conversion. I was bothered that some costs are hidden until the very end, such as the cost of shipping films back to me. I wish the company were more open.

Date of experience: March 5, 2022
Texas
1 review
0 helpful votes
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Great Experience
March 4, 2022

Easy, Fast, Professional and Efficient. I will use them again and recommend them to my friends.

Date of experience: March 4, 2022
Arizona
1 review
0 helpful votes
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Great!
March 4, 2022

Received them quicker than I thought. Thank you for giving me back my memories.

Date of experience: March 4, 2022
Illinois
1 review
0 helpful votes
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Great service!
March 4, 2022

The process was easy and I was very excited to be able to view memories as easy as a click away!

Date of experience: March 4, 2022
Minnesota
1 review
0 helpful votes
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Seamless
March 4, 2022

Seamless process and job completed as advertised. I would definitely use this service again. Thank you!

Date of experience: March 4, 2022
California
1 review
0 helpful votes
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Great old memories reborn!
March 4, 2022

It was great viewing great old memories again. Knowing that it's available for me to watch anytime is truly out of this world. Reminiscing and reliving families and friends back in the day. Thank you Imemories for bringing back our great moments once again. Thank you from the bottom of my heart.

Date of experience: March 4, 2022
Heather P. — iMemories Rep
over a year old

Hi Jaime, We are happy to hear it! Thank you for sharing your experience here!

Texas
1 review
2 helpful votes
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Not mine...
April 3, 2022

There was one video in my group that was not mine... I don't know if it was meant to be a sample or if I got some one else's memories. Makes me wonder if they got mine? The quality wasn't that great on some videos either, but that may be the person behind the camera and not the developers fault, lol.

I guess I didn't read the fine print before purchasing. I didn't realize I need to keep paying to keep these messages digitally! That's disappointing

Date of experience: March 4, 2022
Texas
1 review
0 helpful votes
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I love this!
March 4, 2022

Super easy, mail your videos/photos, wait and then you can see your videos. I downloaded the app.

Date of experience: March 4, 2022
Florida
1 review
0 helpful votes
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Imemories
March 4, 2022

I got the digital media. I also ordered DVDs and never got them

Date of experience: March 4, 2022
Massachusetts
1 review
0 helpful votes
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Best thing EVER
March 4, 2022

Highly recommend iMemories to everyone I see now! My family has been watching all of our long lost videos while laughing and crying. The best company ever! 11 on a scale of 1-10.

Date of experience: March 4, 2022
Wisconsin
1 review
0 helpful votes
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I was told that they would be new or in original condition. They were the same dingy scratchy-looking films from the old 1991 camera.

Date of experience: March 4, 2022
Indiana
1 review
0 helpful votes
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8mm and VHS
April 2, 2022

I paid to have my VHS converted. I had no idea what was on them. It was shows that had copyrights. I understand they could not be converted but I got no email or letter telling me. I also was not refunded any money for those. BTW... the 8 mm were great

Date of experience: March 3, 2022
New York
1 review
0 helpful votes
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Great memories
March 3, 2022

Great memories for my family due to the wonderful work of iMemories

Date of experience: March 3, 2022
Ohio
1 review
0 helpful votes
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My digital memories
March 3, 2022

My wedding and my babies first years are now digital and we are loving watching these videos with our teenagers!

Date of experience: March 3, 2022
Illinois
1 review
0 helpful votes
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I sent in two wedding videos (vhs) and a couple of tapes from a video camera we got years ago. We had no idea what was on the video camera tapes, but they were precious memories of our daughter when she was very little. We are absolutely loving sharing these memories with our family and friends! I highly recommend this service!

Date of experience: March 3, 2022