On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've received prompt responses to all my questions and very personal service. The rep has been very informative and helped me to know what I needed to put all my digitized material on USB's.
Thank you, thank you for preserving these memories.
The process was so slick, and being able to share with family members was easy.
I will definitely recommend your services.
Everything went very well and customer service was excellent. The only thing I would say is that it is very expensive but thank you for all your hard work.
Absolutely love my videos converted to digital. You did an excellent job and the quality was very professional! Thank you so much!
I just was not happy that I was not sure How I received my discount that was offered when I purchased the package. I was supposed to have received a discount and it isn't shown how it was applied to my order. I want to place another order, but I just need some clarification as to how my special rates or discount will be applied.
I have wanted to convert my old videos to digital for a long time. I am so glad I did. Our kids and family are reliving some wonderful moments from our past that had all but been forgotten. Memories that should be remembered often.
They never followed up when my original items were received by them. I had to do the follow up. They were unable to convert all the film to video, which was unfortunate.
The slides I submitted came out really good as did several of the VHS tapes. One VHS tape however, was received as a zip file that seems to be unzipped but cannot be converted on my computer. It was of my daughter's dance recital which was a very special memory, but I can only view it on your website. As much as I wanted to have that video, I am NOT going to pay $50.00 a year to have access to it.
This is the second time I have sent old films and such to iMemories. I cannot be happier with what I got. Thanks for the great service.
I love them all you do great work! Thanks so much for the great work and memories
Loved to be able to view old movies again.We had very prompt service also. GREAT price.
Order was completed satisfactory with no issues. Thank you.
The conversion s viewing is great. I found the editing feature not so great. It is cumbersome such that it makes editing untenable and almost seems like it is purposely difficult to make downloading on your own discouraged. I do however think the digitizing is worthwhile
Had a difficult time getting my box in the beginning. Memories were downloaded quickly. Loved being able to edit myself and I was able to download all to my computer. If I were to change anything it would be to use UPS instead of FedEx
Great experience, easy, step by step details, great quality.
I am thrilled with the videos. The only thing that upset me, after paying over $400. I guess I didn't read the fine print and have to pay monthly or yearly to keep them. That is the only thing that I have a complaint and warn others.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.
Hi David, Thank you for sharing your feedback, we are sorry to hear you had trouble with downloading and editing. We do offer live support for any aspect of our service, please do not hesitate to reach out for assistance. We are available at 1(800)845-7986 or service@imemories.com.