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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Kentucky
1 review
0 helpful votes
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They're wonderful
March 8, 2022

I've received prompt responses to all my questions and very personal service. The rep has been very informative and helped me to know what I needed to put all my digitized material on USB's.

Date of experience: March 8, 2022
Pennsylvania
2 reviews
0 helpful votes
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Great!
March 8, 2022

Your company was very helpful. I loved seeing old memories brought to life! So much that, I just sent in another order!

Date of experience: March 8, 2022
Minnesota
1 review
0 helpful votes
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So many memories!
March 8, 2022

Thank you, thank you for preserving these memories.
The process was so slick, and being able to share with family members was easy.
I will definitely recommend your services.

Date of experience: March 8, 2022
Michigan
1 review
0 helpful votes
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Good job iMemories!
March 8, 2022

Everything went very well and customer service was excellent. The only thing I would say is that it is very expensive but thank you for all your hard work.

Date of experience: March 8, 2022
New Jersey
1 review
0 helpful votes
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Great job
March 8, 2022

Absolutely love my videos converted to digital. You did an excellent job and the quality was very professional! Thank you so much!

Date of experience: March 8, 2022
Texas
3 reviews
0 helpful votes
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I just was not happy that I was not sure How I received my discount that was offered when I purchased the package. I was supposed to have received a discount and it isn't shown how it was applied to my order. I want to place another order, but I just need some clarification as to how my special rates or discount will be applied.

Date of experience: March 7, 2022
Oklahoma
1 review
0 helpful votes
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Review
March 7, 2022

Very pleased with the final product. Would highly recommend

Date of experience: March 7, 2022
California
1 review
0 helpful votes
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Memories for ever
March 7, 2022

I have wanted to convert my old videos to digital for a long time. I am so glad I did. Our kids and family are reliving some wonderful moments from our past that had all but been forgotten. Memories that should be remembered often.

Date of experience: March 7, 2022
New York
1 review
0 helpful votes
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Ok experience, not stellar
April 6, 2022

They never followed up when my original items were received by them. I had to do the follow up. They were unable to convert all the film to video, which was unfortunate.

Date of experience: March 7, 2022
Pennsylvania
2 reviews
0 helpful votes
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Order
March 7, 2022

Was very helpful I didn't like doing this so leave me
Good service

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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The slides I submitted came out really good as did several of the VHS tapes. One VHS tape however, was received as a zip file that seems to be unzipped but cannot be converted on my computer. It was of my daughter's dance recital which was a very special memory, but I can only view it on your website. As much as I wanted to have that video, I am NOT going to pay $50.00 a year to have access to it.

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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Efficient and great quality
March 6, 2022

This is the second time I have sent old films and such to iMemories. I cannot be happier with what I got. Thanks for the great service.

Date of experience: March 6, 2022
North Carolina
1 review
0 helpful votes
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Received my order
March 6, 2022

I love them all you do great work! Thanks so much for the great work and memories

Date of experience: March 6, 2022
Virginia
1 review
0 helpful votes
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Very nice
March 6, 2022

Loved to be able to view old movies again.We had very prompt service also. GREAT price.

Date of experience: March 6, 2022
Arizona
1 review
0 helpful votes
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Thumb Drive Received
March 6, 2022

Order was completed satisfactory with no issues. Thank you.

Date of experience: March 6, 2022
Georgia
1 review
0 helpful votes
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Memories
April 5, 2022

The conversion s viewing is great. I found the editing feature not so great. It is cumbersome such that it makes editing untenable and almost seems like it is purposely difficult to make downloading on your own discouraged. I do however think the digitizing is worthwhile

Date of experience: March 6, 2022
Heather P. — iMemories Rep
over a year old

Hi David, Thank you for sharing your feedback, we are sorry to hear you had trouble with downloading and editing. We do offer live support for any aspect of our service, please do not hesitate to reach out for assistance. We are available at 1(800)845-7986 or service@imemories.com.

Alabama
1 review
0 helpful votes
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Memories
March 6, 2022

Had a difficult time getting my box in the beginning. Memories were downloaded quickly. Loved being able to edit myself and I was able to download all to my computer. If I were to change anything it would be to use UPS instead of FedEx

Date of experience: March 6, 2022
Pennsylvania
1 review
0 helpful votes
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Memories
March 6, 2022

IMemories was fast, easy to use and my memories came back beautiful!

Date of experience: March 6, 2022
Minnesota
1 review
0 helpful votes
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Easy and excellent quality
March 6, 2022

Great experience, easy, step by step details, great quality.

Date of experience: March 6, 2022
Louisiana
1 review
0 helpful votes
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Loving memories
March 5, 2022

I am thrilled with the videos. The only thing that upset me, after paying over $400. I guess I didn't read the fine print and have to pay monthly or yearly to keep them. That is the only thing that I have a complaint and warn others.

Date of experience: March 5, 2022