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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Wisconsin
1 review
0 helpful votes
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Nice work
March 16, 2022

All went well, except some download issues. Entering 50 characters is really quite unnecessary and a waste of time.

Date of experience: March 16, 2022
Oregon
1 review
0 helpful votes
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Overcharged
April 15, 2022

I was charged for a video that was not digitized because of a copyright issue. All of the other videos were taken care of and were great.

Date of experience: March 16, 2022
New York
1 review
0 helpful votes
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Old family video and pictures
March 16, 2022

So much fun being able to view this again and show my kids movies from when I was a baby

Date of experience: March 16, 2022
Arizona
1 review
0 helpful votes
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Excellent quality and customer service. Definitely a "bragging" moment. Will use again.

Date of experience: March 15, 2022
South Carolina
2 reviews
0 helpful votes
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JMB
March 15, 2022

Everything worked as advertised... I'm very pleased!

Date of experience: March 15, 2022
Pennsylvania
1 review
0 helpful votes
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CAMCORDER TAPES
March 15, 2022

Sending my camcorder tapes to IMemories was one of the best decisions I made! We have enjoyed seeing all the family again and all the wonderful memories we made! So glad I did this!

Date of experience: March 15, 2022
Illinois
1 review
0 helpful votes
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Fast, professional service
March 15, 2022

I've now used iMemories for 2 rounds of digitization and I've been so pleased with the results both times. They handle your media with the utmost care and work quickly to bring the videos to your fingertips. Highly recommend.

Date of experience: March 15, 2022
Connecticut
1 review
0 helpful votes
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Service as expected
March 15, 2022

Everything went fine, all media converted properly, received four stars as everything met expectations, lacking a fifth star as everything took what seems to be a lot of time for shipment, in this case it didn't matter, but for others that may be an issue and is worthy of noting.

Date of experience: March 15, 2022
Georgia
1 review
0 helpful votes
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Home Movies
March 14, 2022

Enjoyed finally getting to watch our videos. Had no problems.

Date of experience: March 14, 2022
Colorado
3 reviews
0 helpful votes
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Fairly painless process to send our VHS tapes and have them digitized.
Haven't seen these for decades! The only negative is that the files seemed to be randomly combined into videos.
So I had to go back thru the digital files to break them apart and reassemble in groups by the date stamps on the actual videos.
We also sent about 7 or 8 tapes that were not labeled and, since we no longer have the ability to view them (the reason we needed them converted) I have no idea if there was even anything on those tapes. So we paid for all 17 tapes and still don't know if there was anything on the unlabeled tapes.
However - it has been really great to share the old family videos with our 5 year old granddaughter!

Date of experience: March 14, 2022
Washington
1 review
0 helpful votes
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Cheaper than Costco
March 14, 2022

While the imemories process does require a little more than just dropping the recordings off somewhere, it is cheaper than doing that. Also, the digital memories are easily viewed on the imemories site from any device.

Date of experience: March 14, 2022
Arizona
1 review
0 helpful votes
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One video was very dark couldn't see much. I was wondering if there was anything you could do to lighten it up?

Date of experience: March 14, 2022
Michigan
1 review
0 helpful votes
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Easy
March 14, 2022

It was pretty easy doing this with the old family slides. I was able to download them onto a thumb drive once available to me. Price was not bad at all. Think I will do a few VCR tapes next!

Date of experience: March 14, 2022
Florida
1 review
0 helpful votes
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Nice wow
March 14, 2022

So happy with the iMemories experience, everything was processed very efficiently and very easy to access the videos on my devices! Love it!

Date of experience: March 14, 2022
Michigan
1 review
0 helpful votes
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Yay! Digital movies and photos!
March 13, 2022

So great having all of our family videos and photos digital… we had a lot of old reels, slides and tapes from our families that we couldn't watch. So great to view all our old movies and share with the family. What a treasure! Worth the money! We now ordered a digital video camera to start recording new videos. Priceless!

Date of experience: March 13, 2022
South Carolina
1 review
0 helpful votes
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Great experience!
March 13, 2022

Easy and fast. It was so exciting seeing videos from over 20 years ago! Priceless!

Date of experience: March 13, 2022
Pennsylvania
1 review
0 helpful votes
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It was very simple to do, just load up the box with your memory's and ship it. Fast response time in getting them digitized and shipped back on your computer. Very pleased

Date of experience: March 13, 2022
New York
1 review
0 helpful votes
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Tears of Joy
March 13, 2022

After my order was put up digitally on I Memories, I could not stop watching. Brought back joy of my childhood and also tears, seeing family members that are no longer with us; but to hear their voices once agin gave me the chills! I was going back and forth about having them converted, now I am glad I did!

Date of experience: March 13, 2022
Hawaii
1 review
0 helpful votes
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Pleased
March 12, 2022

I placed my order and was very impressed with the response time. The videos turned out great. I didn't realize however that I would have to pay a monthly fee to continue to enjoy them. I tried saving to a thumb drive, but so far have been unsuccessful.,

Date of experience: March 12, 2022
Minnesota
3 reviews
0 helpful votes
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HappyClient
March 12, 2022

I have called imemories many times after getting my digitalized order. They have always been patient and kind.

Date of experience: March 12, 2022