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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Louisiana
1 review
0 helpful votes
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Part Happy, some disappointment
March 25, 2022

I like that I can now view my old films but I am disappointed that I was charged for some footage that had nothing on it and that it was not edited out of the finished product.

Date of experience: March 25, 2022
Georgia
1 review
3 helpful votes
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Not bad
April 24, 2022

I got the videos in pretty good time. My only complaint is that you have a limited amount of time before they go away, which I did not realize, because iMemories wants you to buy "storage" for continued online access. Then downloading files was a bit tricky because of permissions. Wish I'd known that in advance

Date of experience: March 25, 2022
Florida
1 review
0 helpful votes
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My memories
March 25, 2022

I loved the experience. Everyone I spoke with was extremely helpful. My videos were converted quite quickly and I am so grateful to have been able to save my memories. Thank you.

Date of experience: March 25, 2022
Missouri
1 review
0 helpful votes
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Great work
March 25, 2022

Love our films! Our 8 mm and Vhs tapes turned out great.

Date of experience: March 25, 2022
Nebraska
1 review
0 helpful votes
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Not bad
April 24, 2022

The volume was very low on some and the lines were in some of them from old VHS but otherwise it's ok. I do not see a way to edit them at all.

Date of experience: March 25, 2022
District of Columbia
1 review
0 helpful votes
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Easy process
March 25, 2022

I have had a great experience with this company. They are polite, easy to work with, and handled everything flawlessly.

Date of experience: March 25, 2022
South Carolina
1 review
0 helpful votes
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Life with kids
March 25, 2022

So easy! Everything was mailed to me, put in the box, mailed back. Had 1st online digital viewing in less than 2 weeks. Very happy with the results!

Date of experience: March 25, 2022
Florida
1 review
0 helpful votes
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Valley forge
April 24, 2022

I'm still reviewing them but disappointed that some recording issues weren't attempted a repair. Lighting and static etc

Date of experience: March 25, 2022
Georgia
1 review
0 helpful votes
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Happy
March 25, 2022

So happy I decided to send my old 8mm films to IMemories. I love being able to see & share my old films

Date of experience: March 25, 2022
Oklahoma
1 review
0 helpful votes
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IMemories and me
March 24, 2022

Process was simple and quick. Very good, now I have some old VCR's saved.

Date of experience: March 24, 2022
Washington
1 review
0 helpful votes
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IMemories makes the process so easy! I sent photos that ranged in age from 90 to 110 years old. So it was hard to part with them in trust. But they more than lived up to my trust. The photos were returned to me with great care and they followed my directions perfectly. I can hardly wait to send more of the literally 1000s of photos I have collected over the last 50 years. Also I called for some technical help with the web and the woman I worked with was so kind, patient, helpful and made great suggestions for my future orders. I feel like I have a team member to work with to preserve this important part of our family history! Glad I found I Memories!

Date of experience: March 24, 2022
California
1 review
0 helpful votes
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Happy Customer
March 24, 2022

I place my order and received the box to mail in my videos to iMemories within a week. Unfortunately, the box arrived damaged. I contacted the company and they said I could just mail in my tapes in my own box and use their label or they would mail me a new box. I chose to just use my own box. IMemories let me know as soon as the box was received and within a week or two I had an email saying all my videos were now available to download. So easy and now I have everything on my computer and in my iCloud. Can send my kids video clips. Having lots of fun looking at old home movies.

Date of experience: March 24, 2022
California
1 review
0 helpful votes
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Love it
March 24, 2022

I will send more negative and tapes because the previous good job

Date of experience: March 24, 2022
California
1 review
0 helpful votes
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Fantastic company!
March 24, 2022

I'm so excited to have my old VHS tapes online to share and view with family! Thank you!

Date of experience: March 24, 2022
Illinois
1 review
0 helpful votes
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Cheryl's review
March 24, 2022

It was great! Great quality! Plan on having them on DVD! Enjoyed seeing my grown kids as their younger selves and those who have passed on!

Date of experience: March 24, 2022
Maine
2 reviews
0 helpful votes
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Firsrt order at IMemory
March 24, 2022

Wonderful service. So please to be able to have a more permanent means of saving precious memories. Thank you so much.

Date of experience: March 24, 2022
Virginia
2 reviews
0 helpful votes
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Great Pics
March 24, 2022

I had a great experience with iMemories. I didn't realize how many pics I had. Pics looked great. The response time was except-able.

Date of experience: March 24, 2022
Florida
1 review
0 helpful votes
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Excellent Servive!
March 24, 2022

They transferred all my VHS tapes to digital and I am reliving all those wonderful memories! They did a great job!

Date of experience: March 24, 2022
Ohio
1 review
0 helpful votes
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Great service
March 24, 2022

It was great I was so excited to share my memories with my siblings The movies on 8mm when we were children were priceless.Our parents have passed away and seeing them young again. These movies are all we have left of seeing them again Thank you..

Date of experience: March 24, 2022
Alabama
1 review
0 helpful votes
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Bringing Memories Alive
March 23, 2022

The process sending the films, tapes, and photos to iMemories was straight forward and safe. The digitized content is high quality. The family is very happy and commented it is a huge difference looking at photos or at video clips of loved ones, especially those who already passed on. Thank you! Originally we wanted to digitize the old VHS and 8mm films ourselves but it was a huge undertaking to find the correct equipment and so it never got done.

Date of experience: March 23, 2022