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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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I didn't have my h hope because these movies were over 40 years old but they turned out great. I little dark on the inside views but that was probably how the original movie was

Date of experience: October 1, 2022
Indiana
1 review
0 helpful votes
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Good experience
October 1, 2022

I would give all 5 stars if you had a way to digitize the home movie portions of videos that just happened to get recorded over movies or TV shows that had been recorded. Disappointed that 2 of my videos were not able to be converted. Otherwise, the order was completed very quickly, and I'm happy to have the memories protected.

Date of experience: October 1, 2022
Texas
1 review
0 helpful votes
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We sent 10 VHS tapes to be digitized. We were very disappointed that one of our videos had no sound. Thankfully, customer service was good, and that video was fixed. Overall, the quality of the videos was not as high as we had hoped, but that may have been because they were old.

Date of experience: October 1, 2022
Texas
1 review
0 helpful votes
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Awesome home movies
October 1, 2022

It is so amazing to watch the past come to life. You let me go back to my first childhood home and see my Grandmas and my mom and dad again!

Date of experience: October 1, 2022
Alabama
1 review
0 helpful votes
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A glimpse of the past!
October 1, 2022

I was very excited to be able to see the movies that I sent to iMemories! The process was very easy and such a joy to receive. I have shared with my family and they have enjoyed it too! I have others to send and will be as excited to receive the results!

Date of experience: October 1, 2022
Texas
1 review
0 helpful votes
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Great service!
September 30, 2022

It was so quick and easy I should have done it years ago! Great service!

Date of experience: September 30, 2022
Texas
1 review
0 helpful votes
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Quick response
September 30, 2022

Wonderful job. Thank you! I was hoping I could download to my personal computer, because I ordered digital, but I just signed up today for subscription so I could continue to watch and share

Date of experience: September 30, 2022
Florida
1 review
0 helpful votes
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The Starlings Family
September 30, 2022

It's been good so far! We have enjoyed our experience! We'll let you know further when we decide how we are going to look at the movies?

Date of experience: September 30, 2022
Florida
1 review
0 helpful votes
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Thank you
September 30, 2022

Great experience, the video quality is great. Customer service and responsiveness was excellent.

Date of experience: September 30, 2022
Texas
1 review
0 helpful votes
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Great service!
September 30, 2022

Super simple and extremely responsive after they receive your tapes!

Date of experience: September 30, 2022
New Hampshire
2 reviews
0 helpful votes
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Awesome
September 30, 2022

It was great seeing old memories for the first time.

Date of experience: September 30, 2022
Ohio
1 review
0 helpful votes
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Excellent
September 30, 2022

I knew I had memories on these vhs tapes I sent in. I just never knew how special these memories would be to 30 plus years later. The first video I opened I cried from beginning to the very end. Imemories you took me back to a place I thought I wanted forgotten, but despite the fact I want to always remember.

Date of experience: September 30, 2022
Nevada
2 reviews
0 helpful votes
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Joy
September 30, 2022

My heart is over Joyed. I was able to watch a day that is very dear to me. I shared this experience with my family. My copies were clear and didn't take as long as I thought. My tapes were well protected. Thank you iMemories for making this possible

Date of experience: September 30, 2022
Texas
1 review
0 helpful votes
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Technicolor Super 8 cartridges
September 29, 2022

All of you did admirably!
I had almost given up hope on finding someone who could convert those old movies. Many, many thanks to Stacey and Sierra for answering all my questions on the front end. Your conversions were much quicker than I expected. Looking back, I wish I was better at photography! My shortcomings have been revealed!
Thank you so much. And btw, you should get my next box of movies to convert today (I believe).
-DA

Date of experience: September 29, 2022
Texas
1 review
0 helpful votes
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Fast service
September 29, 2022

Once they received the tapes and payment they were converted very quickly! A couple had a few pixilation issues but they were probably due to the tapes and not the service.

Date of experience: September 29, 2022
California
1 review
1 helpful vote
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Robertd videos
October 29, 2022

Overall the process was clean, simple, and convenient since I had multiple video formats to convert. However, in reviewing content not all the entire tapes were converted. I was able to borrow an old working camcorder to confirm this given some tapes had breaks in between content. I was able to capture the additional video myself afterwards. If you don't know what you have you may end up missing content. Also the initial shipping box was quite large and the cost associated with it may be a deterrent for some.

Date of experience: September 29, 2022
Arizona
1 review
1 helpful vote
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Super 8 Sound Movie from 1978
September 29, 2022

I had previously sent 20 sound Super 8 movies to Legacybox to digitize. I did not know (or notice) that my movies would come back with no sound. I was extremely disappointed when I started to watch these memories as they came back silent. I then read some reviews and saw some complimentary reviews about imemories. I called imemories and was told that they absolutely include sound on Super 8 movies. I gave them 1 movie to test that Legacybox had done silently. The movie came back with sound, the digitized film was also a better quality visually. I am happy I found imemories (albeit after spending a lot of money with Legacybox). Prices are about the same but a much better product from imemories. Also, Legacybox took 17 weeks to transfer my films, imemories took 2.

Date of experience: September 29, 2022
Missouri
1 review
0 helpful votes
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Fun
September 29, 2022

Your work on restoration of these tapes where the best.

Date of experience: September 29, 2022
Connecticut
1 review
0 helpful votes
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The Best!
September 29, 2022

I found a box of old slides from my deceased dad, and the family wanted to convert them so we could all view the photos. I called Imemories and spoke with a very helpful representative who walked me through the steps. I mailed off my precious slides. A couple of weeks later, the entire family was able to view the slides from their home online and people are so happy. Conversations went back-and-forth about our memories. The slides themselves were returned to me shortly there after. I couldn't be happier with Imemories.

Date of experience: September 29, 2022
Washington
1 review
0 helpful votes
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Slides to digital
September 28, 2022

Fast and easy to download. Responsive when called. Best price I could find.

Date of experience: September 28, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the fantastic review and are glad we could be of service!