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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
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Michigan
2 reviews
0 helpful votes
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Love the memories
July 23, 2023

No problem. Loved the DVD's. But I have to put them on the computer yet. They are on the laptop. Love to see the memories,. I will have more to send to you.

Date of experience: July 23, 2023
Michigan
2 reviews
0 helpful votes
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My memories are great!
July 23, 2023

It was great! It was easy to send the videos in the package provided. It did not take a long time to receive the digital images

Date of experience: July 23, 2023
California
1 review
0 helpful votes
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Awesome!
July 23, 2023

These were memories that I never thought I'd have again, never thought I'd see again. Thank you imemories, you're invaluable.

Date of experience: July 23, 2023
Texas
1 review
0 helpful votes
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My babies
July 22, 2023

We are loving watching these precious memories together as a family.

Date of experience: July 22, 2023
California
1 review
0 helpful votes
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N
August 21, 2023

I thought the photos would be clearer or a new photo retake and I still hadn't reviewed my originals

Date of experience: July 22, 2023
New Mexico
1 review
3 helpful votes
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Memories
July 22, 2023

I love my memories. I had not realized that to continue watching them, I would need to pay a monthly subscription fee. That was disappointing.

Date of experience: July 22, 2023
Arizona
1 review
1 helpful vote
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Excellent service and experience!
July 22, 2023

It was challenging to give anyone my photos, newspaper clippings, certificates, etc., to digitize as some are old and some are fragile. They turned out very well and I've had great response when sharing with family! The customer service has been incredible! I appreciate iMemories team and all they've done for me!

Date of experience: July 22, 2023
Maryland
1 review
0 helpful votes
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Pleased
July 22, 2023

I was initially nervous about sending off my only prints of these films but iMemories was professional, reliable, dependable and easy to use. I was easily able to access my digitized films. The service is easy to use, fast and dependable

Date of experience: July 22, 2023
Illinois
1 review
0 helpful votes
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Super simple process. Was anxious about sending all my memories in a box to "who knows where?" but evidently it arrived. :) In 33 years, we've never watched any of the movies we shot. We're watching now!

Date of experience: July 21, 2023
Florida
2 reviews
0 helpful votes
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Windows through time.
July 21, 2023

My parents had past and in cleaning out the family attic I came across a trove of 8mm home movie films. I contacted iMemories and discussed the possibility of digitizing the old films. The people at iMemories were most helpful in explaining what they could offer and the process of having my home movies digitized. The process was easy and the results very satisfactory. When I reviewed the digitized home movies they took me back in time to revisit with grandparents, aunts and uncles and my own parents. I can easily say that iMemories met my expectations and I recommend their services.

Date of experience: July 21, 2023
South Carolina
1 review
0 helpful votes
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30 video tapes may 2023
July 21, 2023

Excellent service and delivery to my i Memories app to see videos of my family I haven't seen in 20 years. I and all my family have enjoyed every minute of watching.
Thank you i Memories
MaryEllen in South Carolina

Date of experience: July 21, 2023
Colorado
1 review
0 helpful votes
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Perfect
July 21, 2023

I am so happy with how my videos were transferred to digital. It's so great to easily see all the old movies in one place. I'm going to send in more videos

Date of experience: July 21, 2023
California
1 review
0 helpful votes
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We had promised my mother-in-law prior to her death in December 2022 that we would attempt to digitize all her films dating back to the 1020s. We submitted more than 100 films and videos for conversion and iMemories was very prompt in getting the shipment boxes to us, sending estimates and conversion of as many films that were not corrupt. It is amazing to see all these films of my in-laws throughout the decades. We've been very pleased as has my husband's relatives with the converted films.

Date of experience: July 21, 2023
California
1 review
0 helpful votes
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Awesome memories
July 21, 2023

Everyone, I'm very professional. I talk to a lady named Tracy on the phone and she was very nice and help me with everything I needed!

Date of experience: July 21, 2023
Oregon
1 review
0 helpful votes
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First and foremost, I know I took too long to digitize my old videos. They were over 20 years old so most of the quality was gone. Still, it was wonderful to see my children (now in their late 30's and early 40's) growing up and seeing videos of my parents was special, even though the videos were blurry. The service was fast, seemed like it only took about a week to complete. My only true complaint was that I had approx. 50 videos and was traveling in the Phoenix area so I physically dropped them off in a large plastic crate. I told them specifically that I did NOT want the tapes back. I was told they won't destroy them, but those left are just stored. (didn't make sense to me.) I really didn't care, just didn't want them shipped back only for me to throw them away. I also was told that they converted tape cassette recordings so I left 5 tape cassettes of interview of my grandparents, etc. I was contacted days later saying that they didn't do tape cassettes (after I had left the area, I live in California) and in order to get my cassettes back I would have to pay for shipping everything at a cost of $50! I had already spent close to $1000 for the conversion of the video tapes. I was not happy, they reduced the shipping fee to $25 that I agreed to, but what a waste of money as well as the effort to ship my large crate back to me, only for me to take out my 5 cassette tapes and throw way the rest (I did try to recycle everything). IMemories needs to make a more environmentally sound was of doing this.

Date of experience: July 21, 2023
California
2 reviews
1 helpful vote
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Glad they provided this service
July 21, 2023

I'm glad I finally converted all my media, & Imemories handled the conversion process well. My only complaint is regarding their process in allowing access to your albums. Why the extra step of 'requesting download' in order for the customer to download their movies? It's an unnecessary step. Once the media has been converted & the customer is notified they can access it on their site, that should be it. Access is not the same as downloading according to Imemories. You need to request the ability to download your albums, which shouldn't be an additional step in the process.

Date of experience: July 21, 2023
Florida
1 review
0 helpful votes
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Good customer service experience
July 21, 2023

Good experience overall. Good communication! Recommend

Date of experience: July 21, 2023
Kentucky
3 reviews
1 helpful vote
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Has it been 20 years?
July 21, 2023

We had cassettes from our camcorder that were 20 years old. Our grandchildren were now grown but we didn't want to lose those precious young voices and actions. It was so easy. I placed an order, received the box and returned with my cassettes. After a quick turn around we had a family dinner and laughed watching our five grandchildren saying "No way I did that!" Thank you so much for the memories. Next for my parent's old black and white pictures!

Date of experience: July 21, 2023
Washington
1 review
1 helpful vote
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Surprise for the family
July 21, 2023

When my other passed away, I received all of her old vhs tapes. Most didn't have labels so I sent them into iMemories. We struck the jackpot with 2 weddings, a birth, a dance recital and many great memories from years past. Thank you iMemories for this incredible journey down memory lane. Now all of the relevant family members can also enjoy these treasures.

Date of experience: July 21, 2023
Minnesota
2 reviews
0 helpful votes
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Good Investment
July 21, 2023

Be prepared for tears and lots of laughs and memories. As I watched the videos, the realization of time marching on and getting older hit me. All those who have left us are now back in our front rooms. For which I am grateful.

Date of experience: July 21, 2023