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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Virginia
1 review
1 helpful vote
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Very pleased
July 21, 2023

I am very pleased with the conversion of my VHS files to digital. I was able after consulting with I Memories to download those files to my computer. I do wish I had asked for the large files to be separated, so that I could share them more easily with family; however we're working on it. I heartilhy recommend this company!

Date of experience: July 21, 2023
New York
1 review
0 helpful votes
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Memories are back!
July 21, 2023

It was smooth and a little costly but it was worth it

Date of experience: July 21, 2023
Rhode Island
1 review
0 helpful votes
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Memories Mikayla
July 21, 2023

Great experience videos are clear. And they were done quick

Date of experience: July 21, 2023
New York
1 review
0 helpful votes
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Video review
July 21, 2023

Great! Thank you so much for bringing our memories to life.

Date of experience: July 21, 2023
Oregon
1 review
0 helpful votes
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Great process!
July 21, 2023

The whole experience was easy and pleasant. I ordered the kit, it came quickly and I sent out my VHS tapes. Within a few days, I was able to choose the services I wanted, pay, and a few days later I had videos to download. Awesome seeing all those young faces again!

Date of experience: July 21, 2023
Georgia
1 review
2 helpful votes
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None
July 21, 2023

Thanks but I don't like that I have to pay for continued viewing of my videos.

Date of experience: July 21, 2023
Virginia
1 review
0 helpful votes
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No issues
July 21, 2023

All my videos were converted and no issues. Just surprised at how many blanks there actually were 8(

Date of experience: July 21, 2023
Florida
1 review
0 helpful votes
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Best service ever
July 21, 2023

Will do more videos! Love using this company. Very helpful

Date of experience: July 21, 2023
Kentucky
2 reviews
0 helpful votes
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Lifetime memories
July 21, 2023

I love being able to view my old movies again and share with my family. We all get lots of laughs together and can see the family resemblance in the grandkids and their parents.

Date of experience: July 21, 2023
Virginia
1 review
0 helpful votes
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Wonderful memories
July 21, 2023

I'm really happy I finally converted our H8 tapes to digital. My sons love having their home videos on a thumb drive. Thank you iMemories!

Date of experience: July 21, 2023
Illinois
1 review
0 helpful votes
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Family memories
July 21, 2023

I am so glad our family photos/ videos are not in boxes in our basement. Best decision to have them preserved and enjoyed when moving out of our home of 33 years! We all love seeing them as we go back in time!

Date of experience: July 21, 2023
Utah
1 review
1 helpful vote
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Quick
July 20, 2023

Got the converted movies quick. Still haven't received the original back yet though

Date of experience: July 20, 2023
Florida
2 reviews
0 helpful votes
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The good ole days
July 20, 2023

I was so happy to see old friends & family from years ago. The pictures brought back such happy memories. Thank you.

Date of experience: July 20, 2023
Pennsylvania
1 review
0 helpful votes
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My experience with iMemories was a fantastic one, and assisted our local historical society well with digitizing old histories and memories that could have been lost. Highly recommend their services!

Date of experience: July 20, 2023
California
1 review
1 helpful vote
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Great fast service
July 20, 2023

Awesome Service. They were able to salvage quite a bit of the 45 year old 8mm we sent in. Great to see childhood memories!

Date of experience: July 20, 2023
Florida
1 review
0 helpful votes
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Not going to use your service
August 19, 2023

Very long turnaround time. Charge for everything. All this fees for every step. Spend $100's dollars and still don't have my recording on hand. They charging to keep videos on line, they charge to download to usb or disk they charge for box and expensive shipping fees and turnaround that takes 4 weeks again? Not a happy customer! Stay on hold for 15 minutes now waiting for call back.

Date of experience: July 20, 2023
Heather P. iMemories Rep
over a year old

Hi Alexandra, We are sorry to hear there may have been confusion in the process. Our processing time is 2-3 weeks, with your order completing in 2 weeks (6/8/23-6/23/23). We do offer downloads for free, but a physical product like a DVD or USB would have a cost. Please reach out if we can be of any assistance at 1(800)845-7986.

Pennsylvania
1 review
0 helpful votes
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A great Job!
July 20, 2023

Quick Professional Service! The personnel were very helpful and explained things very well so that I could make an informed decision as a first time user!

Date of experience: July 20, 2023
Georgia
1 review
0 helpful votes
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Quality Product
July 20, 2023

All of our videos looked awesome. Some of these were 8mm films from the 40's thru the 60's and they look great. Some of these films we had never seen before. Our VHS other video tape formats look good too. Every file was carefully labeled which was very helpful. We are pleased with the results.

Date of experience: July 20, 2023
New Mexico
1 review
0 helpful votes
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Happy with the results
July 20, 2023

Was very happy with the digital format, would use them again and would recommend them to anyone.

Date of experience: July 20, 2023
New York
1 review
0 helpful votes
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Very easy…ordered box…received box and put whole albums in with some stragglers and all were processed beautifully…was so excited to see all the pictures again and be able to share digitally. Communication was great. Preferences carried out! Can't wait to send more! Recommend! A+

Date of experience: July 20, 2023