business logo of iMemories

iMemoriesReviews 11,427

4.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

California
2 reviews
1 helpful vote
Follow Bruce H.
Unfollow Bruce H.
Share Review
Report Review

Very Pleased
August 2, 2023

Service work great, we are very pleased. We highly recommend it.

Date of experience: August 2, 2023
Texas
1 review
1 helpful vote
Follow Joyce B.
Unfollow Joyce B.
Share Review
Report Review

Pictures
August 2, 2023

A bit expensive for what you get. I thought you should get them put on a CD for the price but no everything is a added price.

Date of experience: August 2, 2023
South Carolina
1 review
0 helpful votes
Follow Susan H.
Unfollow Susan H.
Share Review
Report Review

Best Decision I've Made
August 2, 2023

My children repeatedly told me using IMemories is the best thing I've ever done! The ease of the entire process just added to the success.

Date of experience: August 2, 2023
Georgia
1 review
0 helpful votes
Follow Ann T.
Unfollow Ann T.
Share Review
Report Review

Satisfied
August 2, 2023

Very prompt response
Good job of reproducing VHS.
Timely return of tapes

Date of experience: August 2, 2023
New York
1 review
0 helpful votes
Follow Linda V.
Unfollow Linda V.
Share Review
Report Review

Thank-you, thank-you, thank-you!
August 2, 2023

Wow, this service is amazing! They emailed me at every stage and took special care with selected videos that were harder to work with. I am beyond thankful that I can view these precious memories of the past 40 years.

Date of experience: August 2, 2023
Oklahoma
1 review
0 helpful votes
Follow Heather C.
Unfollow Heather C.
Share Review
Report Review

Great Company
August 2, 2023

Loved getting all my memories back where I can actually view them!

Date of experience: August 2, 2023
California
1 review
0 helpful votes
Follow Betelheme T.
Unfollow Betelheme T.
Share Review
Report Review

Wonderful memories
August 2, 2023

Thank you,I really loved it.shared with my families and friends.

Date of experience: August 2, 2023
Tennessee
1 review
0 helpful votes
Follow Dee M.
Unfollow Dee M.
Share Review
Report Review

Na
August 2, 2023

Didn't understand why couldn't transfer a 40 year old vhs because of copyright
Wouldn't that have expired?

Date of experience: August 2, 2023
California
1 review
0 helpful votes
Follow Crystal O.
Unfollow Crystal O.
Share Review
Report Review

Easy and heartwarming
August 2, 2023

You won't regret doing it. Fast and good quality considering how old my items were.

Date of experience: August 2, 2023
Pennsylvania
1 review
0 helpful votes
Follow Candice O.
Unfollow Candice O.
Share Review
Report Review

So many memories
August 2, 2023

I was so happy to be able to view videos I'd taken long ago and hadn't watched since. I didn't even remember shooting many of them. Spent so many hours reminiscing and was gratified to be able to share select memories with friends and family who got a kick out of seeing their (much) younger selves. It helped that iMemories divided each video into separate files so I can arrange them by date and subject and find what I want much easier. I am so pleased with the service I plan to start sending old photos next. It's definitely worth doing to make old memories accessible. Highly recommend!

Date of experience: August 2, 2023
Alabama
1 review
0 helpful votes
Follow Gina Z.
Unfollow Gina Z.
Share Review
Report Review

Easy and Dependable
August 2, 2023

My fourth order successfully processed and I am very pleased with the service!

Date of experience: August 2, 2023
North Carolina
1 review
0 helpful votes
Follow SANFORD D.
Unfollow SANFORD D.
Share Review
Report Review

BE STIILL MY HEART
August 2, 2023

I RECENTLY CAME ACROSS SOME VHS TAPES FROM OVER 40 YEARS AGO THAT I THOUGHT WAS LOST. I FOUND IMEMORIES AND SENT IN FOUR OF THOSE TAPES. FROM VIDEO'S OF MY MOTHER TO VIDEO'S OM MY DAUGHTER IN NICU WHEN SHE WAS BORN AT ONLY 2.8 LBS. I CRIED, MY HEART MELTED AND THE MEMORIES FLOUDED BANK INTO MY VERY HEART AND SOUL. OUR FAMILY HAS LOST SO MUCH OVER THE YEARS AND WE HAVE ALWAYS STRUGGLEDD TO GET BY, IMEMORIES HAS BROUGHT BACK A HUGE PIECE OF THE GOOD TIMES AND I FEEL VERY BLESSED TO HAVE FOUND THEM. FROM FIST CONTACT. TO GETTING THE TAPES CONVERTED, THE TV APP AND THE CARES THEY TOOK TO MAKING SURE BOTH MY VHS TAPES AND MY THUMB DRIVE WERE ALL WELL PROTECTED AND ACCOUNTED FOR. IMEMORIES, DON'T EVER UNDERESTIMATE THE INPACT OF WHAT YOU DO FOR YOUR CUSTOMER'S. GOD BLESS YOU ALL FOR EVERYTHING YOU DO.

Date of experience: August 2, 2023
Maryland
1 review
0 helpful votes
Follow Joan O.
Unfollow Joan O.
Share Review
Report Review

Happy Customer
August 2, 2023

It was such an easy process. I loved the sneak peek before my order was complete! Some of my pictures and videos were over 30,40 & 50 years old and they are clear, the details are sharp and now are all digital.

Date of experience: August 2, 2023
Washington
1 review
0 helpful votes
Follow Cebu Y.
Unfollow Cebu Y.
Share Review
Report Review

IMemories and Lorraine
August 1, 2023

Having Lorraine as our point person was very helpful. She was very patient and knew to ask the right questions to help us get our videos processed (one VHS tape had a personal recording embedded in a copyrighted recording)

We are truly enjoying watching the videos online with our laptop hooked up to the Smart TVs

Date of experience: August 1, 2023
Florida
1 review
0 helpful votes
Follow Julie N.
Unfollow Julie N.
Share Review
Report Review

Misunderstood
August 1, 2023

When I sent my video tapes and to have them download it into your cloud, I thought that it gave me the capacity to keep it there for an unlimited amount of time. Imagine my surprise when I was told it I'd have to pay 799 a month or 4999 a year and order to keep it there. I do not have a disk drive on my computer, nor do I want to store them onto a USB port. The whole idea was to have them accessible to other members of my family. Some of my videos were very poor quality. I actually erased of you because there was no point. However, I was not sure what was on them because I had no hardware to play them on. The good news is it was timely and the communication was excellent.

Date of experience: August 1, 2023
Alabama
1 review
0 helpful votes
Follow Tassy T.
Unfollow Tassy T.
Share Review
Report Review

Highly recommended service.
August 1, 2023

I cannot explain what seeing our old home videos meant to us. I'm recommending to everyone I know

Date of experience: August 1, 2023
California
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

First time user of iMemories
August 1, 2023

I found the service very efficient and easy to use. I have signed up for a year of the service so I have time to comfortably manage the archiving of all of my stored media.

Date of experience: August 1, 2023
Arizona
1 review
0 helpful votes
Follow Nick Q.
Unfollow Nick Q.
Share Review
Report Review

Professional service
August 1, 2023

The whole process was easy and went smoothly. I am very happy with the sevice and USB Flash Drive I received.

Date of experience: August 1, 2023
Illinois
1 review
0 helpful votes
Follow Fredrick H.
Unfollow Fredrick H.
Share Review
Report Review

IMemories review July 2003
August 1, 2023

Overall, things went well. Tne box I sent my pictures to you was rather large. Most of the digital pictures were fine, just a very fiew were not as clear as I had hoped. Perhaps it was their age. However, I have not received back from you the pictures I sent to be ditiditized.

Date of experience: August 1, 2023
New Hampshire
1 review
0 helpful votes
Follow Brianna P.
Unfollow Brianna P.
Share Review
Report Review

Old VHS tape
August 1, 2023

Has saved an old VHS which happens to be the only video recording my family has of my siblings and I as toddlers and babies. The VHS was in a bit of rough shape and no longer played correctly in VHS player. Surprised my parents with a dvd copy of the original tape and they were shocked by the quality and sound on the DVD. I also got myself a thumb drive to keep safe as backup. Very satisfied with this company they had quick turnaround and all my items came back undamaged and in timely manner.

Date of experience: August 1, 2023