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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Florida
2 reviews
0 helpful votes
Follow Lorena O.
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Perfect results, had over 40 tapes that needed conversion. Sent them in, got them processed super quick, and now I can see them on my TV via the Cloud. Great job iMemories.

Date of experience: August 4, 2023
Missouri
1 review
0 helpful votes
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Excellent
August 4, 2023

Very responsive and professional. Highly recommend the company.

Date of experience: August 4, 2023
Minnesota
1 review
0 helpful votes
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I am not computer literate soit is taking time to get it downloaded. The Support is helpful.

Date of experience: August 4, 2023
Nevada
1 review
0 helpful votes
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Yay
August 4, 2023

Good. Just need hot to return my originals…….::::::::::::::::::::::::::::::::::::

Date of experience: August 4, 2023
Maryland
1 review
0 helpful votes
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Welsh review
August 4, 2023

The experience was good, however the final product was just ok. Even sub-par in spots. We have been watching & downloading the files. Some of them are fine. Received and playback as expected. Others, however, have NO SOUND. The originals, we believe, had sound, these do not. Furthermore, some have poor and stretched out sound. As if the equipment you are using has worn or worn-out playback heads, thus affecting the digital conversion. I realize VHS and film tapes degrade and stretch over time. This however seems to be a product of your equipment and perhaps the high volume of tapes you run through your equipment - thus affecting the latter customer conversions.

Date of experience: August 4, 2023
Georgia
1 review
0 helpful votes
Follow Jami G.
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I can't wait to send off some more tapes! So amazing for myself and my family.

Date of experience: August 4, 2023
Maine
1 review
0 helpful votes
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Memories restored
August 4, 2023

Had a great experience with IMemories from the initial order, secured shipping and final product. Was great to watch old movies with family and friends.

Date of experience: August 4, 2023
Indiana
1 review
0 helpful votes
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Priceless
August 3, 2023

This is the best money we have ever apent! It is priceless to have our home videos from years ago right on our phones.

Date of experience: August 3, 2023
California
2 reviews
1 helpful vote
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Best customer service
August 3, 2023

IMemories lives up to their reputation with excellent customer service, great digital service and very professional. The edit tool is great and so easy to use when you want to split videos but the best part of iMemories is how organized their files come, I couldn't be happier and have used them again and again!

Date of experience: August 3, 2023
Heather P. iMemories Rep
over a year old

Hi Hollis, Thank you for taking the time to share some great details on your experience! We truly appreciate it!

North Carolina
1 review
0 helpful votes
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Review
August 3, 2023

Overall good experience, probably won't send anymore thought because it seems expensive

Date of experience: August 3, 2023
Florida
1 review
1 helpful vote
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VERY GOOD SERVICE
August 3, 2023

Personally, I have used this service several times with excellent results. The staff has been very helpful to make sure I was getting the product I requested. Should I want to convert more pictures or films to disks I would use iMemories again.

Date of experience: August 3, 2023
Idaho
1 review
0 helpful votes
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Great Service
August 3, 2023

I was hesitant to try this lesser known company, but so happy I did. They checked in with a personal call to answer any questions after I placed my order. I received the digital content in a reasonable time frame. I have more to digitalize and will be requesting another box soon!

Date of experience: August 3, 2023
Ohio
1 review
0 helpful votes
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Waiting for my original vhs tapes
September 2, 2023

Hi: I still have not received my original vhs tapes- should I be concerned or will they be returned soon?!

Date of experience: August 3, 2023
Colorado
1 review
1 helpful vote
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Really old movies
August 2, 2023

I had these reels in my home for many years. Just to give you an idea how old, these movies were taken by my father in the fifty and sixties. The movies themselves are poor quality: i e missing heads and moving too fast to really see anything, but it's well worth the expense just being able to see what was on the reels and especially getting that box out of my closet after 20 years.

Date of experience: August 2, 2023
Florida
1 review
0 helpful votes
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Forty Years of Beautiful Memories
August 2, 2023

Fantastic ordering experience! The memories team are so awesome! From the beginning to the end the customer service is top notch. At first I thought I was not going to get many tapes from my 56 tapes to convert. But you all came through. I highly recommend your service for old VHS and Hi-8 videos. Thanks you for making my memories come alive again.

Date of experience: August 2, 2023
California
1 review
1 helpful vote
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Wedding Negatives
August 2, 2023

40 years ago our wedding was photographed, but we only took the negatives. Planning a party made me want the opportunity to see what was on the negatives. IMemories got the best reviews and I found out for myself why. During phone conversations, I was given extremely helpful information on how to get the most out of my order. I now have 400 digital pictures to look at and use for the party.

Date of experience: August 2, 2023
New York
1 review
0 helpful votes
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Excellent service
August 2, 2023

Easy to use and excellent quality start to finish!

Date of experience: August 2, 2023
Georgia
1 review
0 helpful votes
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Not as expected
September 1, 2023

I was under the impression that my VHS tape would be converted to a thumb drive (at least that is what I requested). Instead I got a link to view in the "cloud"-which I now must subscribe to...why would I want to pay monthly for one VHS tape? This is not what I ordered. It is fixable? Or did I just waste money?

Date of experience: August 2, 2023
Montana
1 review
0 helpful votes
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Second batch of vhs tapes
August 2, 2023

They were advertising for my old business 30 plus years back and I was the author of the ads on television advertising. Took a few phone calls to understand and fil out the form for copyright release.

Date of experience: August 2, 2023
Arizona
1 review
0 helpful votes
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Watch you old home movies today
August 2, 2023

I was introduced to memories through my son. We tried out the service and loved it. I am working through all the old movies. It's wonderful to see how time has been captured! Thanks.

Date of experience: August 2, 2023