From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I sent my husband's childhood memories on VHS tapes to be converted to digital. After years of improper storage and damage, I was afraid these tapes wouldn't be salvageable. Imemories quickly converted as many tapes as they were able to and shipped the hard copies back. I am so grateful for this service. These are some of the few remaining memories from my husband's childhood and having them converted to an accesible format meant the world to him. Thank you.
I'm continuing to receive emails about being on the cloud, missing my opportunity to be on the cloud...all I wanted was to receive my pictures from slides...I'd put them in my picture files I already have. I don't need anymore emails, I just want the pictures. If I want to keep them on a cloud, I'll grab the next one passing by! I also wish I had the opportunity to spend less and let you throw my slides away...they're not doing me any good...I got a big old box with my slides in them. A total waste of money. They got here, I threw them away.
I have placed two orders. I really have no complaints. I have called Customer Service a few times, the Reps have been very helpful. Be patient when calling because it could take a few minutes to get someone on the line.
I had several VHS tapes of my kids growing up that I had converted to digital files. The whole process was easy and the digital movies are great
Delivered as promised, not really how much I can say about it
Watching videos of those who have passed with my kids was priceless. Seeing my mom and me dancing with my grandpa brought me to tears.
I was very nervous letting go my precious tapes, they were safely returned and everything was digitalized on my computer. I was able to share them with my siblings son and niece without an issue!
Thank you for this APP this is progress that's useful to all of us!
I can't even express the way my family feels about imemories… we are all so grateful to be able to have these memories at our fingertips. I'm not going to lie… I was nervous sending my cherished memories to you but you guys did a fantastic job… I will continue to find old photos and send them so you can add them too!
Absolutely the best decision I ever made! So happy and really over the moon about it. It's really a great company!
Thank you!
It was an easy transaction to do as the instructions on "how to" are included in the box received. A few of the videos came back with a few grainy view, however over all I am satisfied.
I will be sending more items to be digitalized.
Thank you!
Monica P.
IMemories customer reviews alleviated all the hesitation I was experiencing regarding packing irreplaceable memories into a box and sending it off to the unknown. UPS tracked my package, iMemories kept me well informed on the process steps and return tracking. I would highly recommend this company and trust them with your media. Their website is easy to navigate and the price is affordable. Great experience!
Overall, my experience with iMemories was fabulous! They made the process very easy and efficient, and I'm very pleased with the customer service, the quick turnaround time and the quality of the digital products they provided. In addition, they returned all of my original videos and tapes in a timely manner! I only wished that someone had reached out to me (proactively) to explain that one of my videos could not be reviewed because of a copyright issue and I only found this out after calling myself and asking why the video had not been converted with all the others that I had sent to them. In general, however, the experience I had was truly great, and I highly recommend this company! I myself will be using them again for conversions of photos and other videos.
Received all items in the time expected. It was very expensive. Happy I did this for future watching.
Easiest thing to do ever. It was like Christmas getting these memories back.
Most of the videos came back great. Some have a buzzing over them and one didn't transfer.
The process was easy for me, as I'm a senior citizen with little tech experience. That made it a success for me.
I have had a great experience working with imemories and have had home movies that Ithought were lost restored.Thank you s much.
Simple and easy, thank you. From the first thought I had that I needed to digitize my pics and videos it was a simple process.
My goal was to digitize old family photos and share them with my family for the viewing and enjoyment of future generations. That goal was achieved by using your service.
It's really annoying that we paid over 5K for all of our media to be converted and that we can't EASILY download things. Or that you don't just GIVE us a jump drive with the media on it. Paying for an app is stupid and the download process is extremely annoying and takes forever
Hi Nicki, Thank you for your feedback. The digital conversion is a two step process. The first step is to convert your old analog videotapes/photos to digital video/photo files. The second step is how you choose to save the new digital videos/photos. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. You can certainly purchase a USB drive, if you do not want to download everything.
Our team did request that our Review Specialist reach out to your regarding one of your DVDs. That does take 3-5 business days for them to receive the request, review your media and contact you.
We want to ensure the integrity of your memories and that includes making sure they are returned to you. IMemories does automatically ship your originals back 1-2 weeks after your order is complete.
Please know we are here to assist you throughout the process. Please do not hesitate to reach out to us at 1(800)845-7986.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barb, Thank you for taking the time to leave feedback. IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology. Once digitized and published to your iMemories account, you can download the digital images of your slides onto your personal device. You can also purchase Photo Discs or a USB drive containing all of your photos. We don't make prints, but you can easily take your digital files and order prints from your preferred photo printing company!
IMemories does not store, discard or destroy any original media. We want to ensure the integrity of your memories and that includes making sure they are returned to you in the same condition we receive them. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.