About the Business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
To finally be able to watch footage from the 1970s as easy as watching Netflix on the TV is so special! We gathered the whole family and watched our memories for literally hours. I am so glad we did this!
Negatives were scanned, but not "enhanced" as their webpage says they will. When I asked them, they replied that they do not correct scratches (etc.). I was very disappointed in this. I chose iMemories mainly because they enhanced the scanned negatives.
Took them 2 weeks after receiving the Negatives before they were scanned. My first order was done within a few days. And it was weeks before they returned the negatives this time. They were not shipped until four days after they said that they were boxed and ready to ship.
Scanned pics were good. However, five of my pics were NOT scanned. That should not have happened. It's VERY easy to compare the pic counts billed to the number of scanned pics after. Also, all my negatives were in negative pages. Each page contained the negatives in a sorted order. I would have expected them to be scanned in that same order, but they were not. Not a major issue, but it made more work for me. Also, many of the negatives were placed back into the pages backwards and/or upside-down. And some were placed on top of each other in the same slot.
Frankly, since the process leaves something to be desired, it makes me wonder if the pics were "fixed" as they were expected to be.
Also, I did not expect that I would be required to purchase another shipping box and pay for added shipping. The first box should have easily been reused, and shipping costs should not be $30.
Excellent product delivery, set up, will continue to use imemories for future projects need converting
The process was easy. Send in the tapes and the tell you when they let you know when they are done. You can download them and then when they are all done they send the tapes back to you.
I had 6 children back to back ( a set of twins in there). I have very little memory of those days. Thank goodness much of it was recorded. At least I can enjoy them in this way.
The only problem was a slight lack of communication right after I mailed the videos to them. I did not hear back right away and got a little concerned, but I emailed customer service, and they responded the next morning.
I believed that I memories would take my tapes and be able to convert them in good quality. I can view my tapes right now and adjust the focus and they come in a lot clearer than the digital conversions that I received from my memories. Not worth what I paid. Sad
Appreciated simplicity and speed of service. Photos were high quality and returned quickly after being scanned.
Whenever I called, I had nothing more than good interaction. I spoke directly to one person a couple different times and she was very very helpful. I will recommend this site to anyone else in the future.
The process of sending my VHS tape, getting it in digital format, and receiving it back was smooth. I did have to do an extra bit of work to have just 1 tape converted. Not everyone has a ton of material to fill their kit.
I send in numerous VCR tapes and video camera tapes. They sent me the box to mail to them and I received back within 30 days. I was able to view for 30 days for free through their app. However, now my 30 day trial is over and I have to pay a yearly fee. I was hoping to get this all put on a USB, so I will have to get some more info on that. Overall, my family thoroughly enjoyed all these old memories, that would have otherwise sat in my closet!
Much easier than I thought it would be, now to convert all the old stuff in the closet
Several videos are so fuzzy you cant see anything. I know that they can be adjusted, but I dont think that they sit there and watch your whole video to see where it gets bad in parts. Why convert a video that you aren;'t even able to see or enjoy. I contacted customer service a few times with nothing that came about my concerns.
Hi Crystal, Thanks for your feedback. When we do the digital conversion all tapes are reviewed. Our team will research any issues they see, make adjustments and repairs. They will run the tapes through different equipment as well as manually to get the best capture possible based on the quality and condition of the original tape. Our team is reviewing your tapes to ensure we do get the best capture. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
I had some old VHS tapes that survived a fire! IMemories was able to digitize our memories and have them easily available for us to review. My family had a ball looking at old memories that we thought were lost.
The films came back very dark. Wish there was some way that the transcription would "auto" lightening them.
Hi Judy, Thanks for your feedback. The iMemories process can help with repairs and some quality issues with films, but we can not add light where it was not originally. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Great customer service and the digital transfer happened without a hitch.
N/A I decline to comment, although my experience was outstanding. I will continue to use iMemories
I received my home movies and loved the quality of the converted tapes to digital. I plan to gift these priceless memories to my children for them to keep. Thank you!
I had quite a few old VHS tapes that I needed to get digitized. IMemories made this entire project extremely easy. From shipping to accessing my digitized files, iMemories took all the anxiety out of the process. I highly recommend them for digitization projects.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerry, Thank you for taking the time to share your experience. IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology. Negatives are dry cleaned, scanned through dust filters and put through a color correction process to ensure the colors look natural. If the negatives are scratched, have embedded dust or debris, you may want to consider restoration services that are beyond the digital conversion that iMemories offers.
Your negatives were received on 8/20/24 and the images were online to view on 8/21/24. We do ship all originals back about 2-3 weeks after the order is complete. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.