About the Business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was skeptical of the turn time, and was happy to get the email with the links to my new video files. I was a bit confused on the options available to me, but was able to figure out the best way to receive my files.
I am really empressed with the wonderful job that was done on my memories by Memories It really did my heart good to see my parents again and other memories. I thank you tremendously, for restoring my memories. Keep up the good works!
Quick turnaround and they delivered on everything they said they would on their website
Easy. The films were converted and I was able to view quickly and easily.
This was a very simple and affordable way to get all my video tapes converted. Very pleased
I love seeing my old videos on digital. Some have poor quality or no sound. I wish there was a way to edit the quality. Some are too dark or poor lighting, foe example. Overall, I am pleased.
It was a blessing to see old memories and be able to share with family 😊
I ordered some negatives to be copied to a thumb drive but when I received the thumb drive, I viewed the pictures and they were all backwards. When looking at the pictures, what should have been on the left side of the photo was on the right. Because of this error, the pictures are almost unrecognizable. Also, the negatives were not cleaned before scanning them so there is a lot of debri in the pictures. These photos were taken in Hawaii in 1968 when I was in the Air Force during the Vietnam War. It has been a long time since I have seen these photos so, unfortunately, it was a disappointment.
I tell and show everyone about IMemories! I've used them twice and will be using them again!
It was the easiest process and quicker turnaround than they estimated. I will be sending more to them to convert! My kids are loving the videos and being able to view them on their own phone or TV.
We have been so pleased each time we have sent in videos. Fam loves watching them!
Submitted a broken VHS tape for digitizing. I was surprised that iMemories was able to recover the content. The final video represented the issues encountered with the broken tape at the beginning of the digitized material. I was satisfied with the end result.
I love sending videos and getting to see so many memories. My family loves it and has a list of more tapes we want to send off.
Seeing my old videos from before I was born until I was kid was so heartwarming! IMemories is an excellent company and I have recommended them to anyone with ears who wi listen! 😂
Everything went great at first (8-22-2024) I was able to view my memories on my laptop and TV. Today (9-23-2024) neither is working. I'll be calling customer service in the morning.
Hi Gerald, Thank you for your feedback. We're sorry to hear you are having trouble getting logged in. We can absolutely help you out with this, so you can enjoy your memories! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
The videos were converted quickly and downloaded with ease.
Information was hard to find on website and misleading. Didn't like that you had to ship your items before finding out exactly what the price would be.
Hi Jill, Thank you for taking the time to share your experience. We do have all of our pricing and information on the main page of our website: www.imemories.com. There are also links at the top that will take you directly to our Pricing, What we can digitize and How it works. We want our customers to have as much information as possible when trusting iMemories with their family memories.
When the Downloads are requested, we move the digital video file from our cloud service to your account. This can take a bit of time to process and complete. Once it is done you are able to click the orange Download button to save your memories to your device. All of your Albums were ready to be downloaded within a couple hours. If we can help with any further details, or be of any assistance with the download process please do not hesitate to reach out at 1(800)845-7986.
It is wonderful to see the Christmases with my children, times with in-laws who have passed away and fun times with the family. These are gold to me. And they are affordable for someone who is on a fixed income.
What a great experience all around! I am so thrilled that I am able to watch my vcr and dvd's now digitally on my tv! My 80+ parents are able to enjoy their grandsons! So happy I did this!
At every step of the way, the staff at iMemories has been wonderful. YOU CAN CALL THEM!
And THEY ANSWER! This is so unusual for businesses these days I just wanted to let everyone know. They are patient, kind, knowledgable, and never rush you!
It makes all the difference! And the copies are fantastic. It's such a joy to be able to see those videos again.
Hi Paulette, This is wonderful to hear! We are thrilled to hear you have a great experience! Thank you for trusting us with such precious memories, we appreciate your kind words!
Sent VHS's to iMemories, got high quality digital files back. I'll use them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dale, Thank you for taking the time to bring this to our attention. We want to ensure you have the best possible capture of your memories, so we can certainly correct this. Most of the images are photos taken out of a airplane window, so it is a bit harder to determine if they are backwards. I can see some small writing in the background of the photos with the airplane that appears to be backwards. We apologize those were scanned incorrectly. Please feel free to reach out to us at 1(800)845-7986, so we confirm all of the photos that need to be corrected.