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iMemoriesReviews 3,127

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,877
value
155
shipping
153
returns
80
quality
6,282
This company responds to reviews on average within 1 day

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7,376 reviews

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Pennsylvania
2 reviews
0 helpful votes
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Good transfer
November 21, 2019

This was the first time I've used iMemories. I love that they help us keep our cherished memories safe. I sent our wedding video to be transferred from VHS to digital. They did an excellent job of keeping the original just as they received it and returned it in same condition. When the video was available to look at online I saw that in the beginning the tape was on its last leg. Thank God I sent this in. IMemories did a good job transferring to digital from vhs. I plan to use them again.

Date of experience: November 20, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

West Virginia
1 review
0 helpful votes
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Too ecoensive
November 23, 2019

Much more expensive than I thought when finally finished the deal. Seems like the price went up as time went by

Date of experience: November 20, 2019
North Carolina
1 review
0 helpful votes
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Love your procedure from beginning to end. You make me feel you value my pictures and videos as much as I do. The discount coupons you provide.are a great incentive to do more than I normally would.

Date of experience: November 20, 2019
Georgia
1 review
1 helpful vote
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I've used your services in the past and have been very pleased. On this order my textured photos (wedding) were scanned poorly leaving a white spotted checkerboard pattern on each. There is no way I can even edit the electronic versions to make them look like the original.

Date of experience: November 20, 2019
Virginia
2 reviews
0 helpful votes
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Priceless surprise
November 20, 2019

My daughter can not thank me enough for the videos we now can share. She even cried knowing these priceless videos now can be viewed. Thank you imemories for this joyful experience.

Date of experience: November 20, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Ohio
1 review
0 helpful votes
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Awesome
November 23, 2019

I ordered your services for my stepson; I sent in 15 tapes & had converted to online viewing. I'm hoping he'll love the memories of his younger years.

Date of experience: November 20, 2019
Florida
1 review
0 helpful votes
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Thanks!
November 22, 2019

Thanks for my memories! I truly waited too long. My family is enjoying seeing past generations of our family.

Date of experience: November 19, 2019
Idaho
1 review
0 helpful votes
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Saved memories
November 19, 2019

This was amazingly easy! So glad I took of advantage of the opportunity!

Date of experience: November 19, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Texas
1 review
1 helpful vote
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Exceptional quality.
November 19, 2019

Great service and communication! Exceptional quality with the final product. Great to see old movies come to life!

Date of experience: November 19, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Texas
1 review
1 helpful vote
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Email communication
November 19, 2019

This is 1st email received since I sent my videos and photos. I had to call to see if my package was received. I want email notification also after digital process done. I had to check online. I receive emails each day from marketing about buying products but not about status of my order. Two years ago it was better.

Date of experience: November 19, 2019
Patty S. — iMemories Rep
over a year old

Hi Linda,

Thanks for leaving a review. We are having our Tech Team look into the possible reasons why your email isn't receiving our emails. I see at one time you were receiving emails from us. We will let you know what we find out. Please call with any questions. 1-800-845-7986

Virginia
1 review
0 helpful votes
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Good
November 21, 2019

Very much enjoyed the digitalized memories and overall service satisfactory just not sure about the $50 per year membership seems a little much having already paid $166

Date of experience: November 18, 2019
Georgia
1 review
0 helpful votes
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Great experience
November 21, 2019

Imemories did a great job converting VHS and 8MM for me of my adult children growing up as well as one from over 50 years ago. Good quality and customer service was very prompt in answering my emails. I just mailed off 7 more videos for conversion and plan on giving them as Christmas presents.

Date of experience: November 18, 2019
Germany
1 review
0 helpful votes
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Great deal!
November 21, 2019

Great deal with great editing on so many home movies! The process was smooth and my original material was returned in perfect condition.

Date of experience: November 18, 2019
Illinois
2 reviews
0 helpful votes
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Great job
November 19, 2019

Videos were clear and sound was good
Video title were good based on some titles on video. Options were excellent, download, the ability to send via email or text.

Date of experience: November 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 4 star review! We are so glad you are enjoying the iMemories experience.

South Carolina
1 review
0 helpful votes
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IMemories gave me back my memories!
November 18, 2019

I have used iMemories for slides and VHS tapes. They did an A+ job on all of these. Bringing photos and videos from the past to digital keeps my memories alive.

Date of experience: November 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

New York
1 review
0 helpful votes
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Good service, no complaints
November 18, 2019

Everything was done in a timely manner, videos are good quality. I've also had a great experience with customer service, they respond very quickly.

Date of experience: November 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Tennessee
1 review
0 helpful votes
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Awesome
November 18, 2019

Smooth and easy process and well worth the affordable price to save memories
I will do this again.
Thankyou for the service and help to get this done

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Louisiana
1 review
0 helpful votes
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Family memories
November 18, 2019

The enjoyment and laughter these films have brought to my family are priceless. Do not keep the box of films, get them done ditigitally

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Louisiana
1 review
0 helpful votes
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Fast and efficient service!
November 19, 2019

It was amazing to see videos from 40 years ago - that will now last forever. My children will be so surprised. Thank you iMemories for securing my family memories!

Date of experience: November 16, 2019
New Jersey
1 review
1 helpful vote
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A trip down memory lane
November 18, 2019

Seeing my grown sons as babies again was truly amazing! Thank you I memories for making it possible! We had tried to put old tapes onto DVDs in the past and the process was so time consuming and complicated. This was so simple, gather the tapes, pack them in a box and ship them off! A few weeks later, wonderful memories began to appear in my inbox! I was able to send a few to friends and family, which they absolutely loved and then created a bundle of DVDs to keep for the future.

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.