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Il MakiageReviews 8,621

3.9

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
363
quality
349
This company responds to reviews on average within 9 days

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Canada
1 review
0 helpful votes
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II Makiage
October 28, 2025

Je n ai pas aimée la texture, et l effet sur la peau non plus et ne cache pas les imperfections

Date of experience: October 18, 2025
California
1 review
0 helpful votes
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Nice website - easy to use
October 27, 2025

Everything looks really nice, my roommate turned me into these products, she swears by a couple of, I have to see for myself! Although I wish they weren't so expensive for such little bottles and jars- yikes! It better be as good as reviews claim! Praying

Date of experience: October 17, 2025
Massachusetts
1 review
0 helpful votes
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Outstanding
October 27, 2025

I have been using your products for the past year and I am very pleased with the results. I especially like your plump cream and exfoliating cream. I have received many compliments from friends and family on the improvements to my skin! I would highly recommend trying the plump cream.

Date of experience: October 17, 2025
Washington
1 review
0 helpful votes
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Clunky website
October 27, 2025

I find it tricky to navigate around the website while I am logged in, and when I respond to an email it takes us to a strange purchase now page without giving us options to shop for more.

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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I haven't received yet
October 27, 2025

I rate you this only because I don't like to be constantly upsold or have items added to my basket and then I have to constantly repeat no I don't want it. Please back off a little if I want your product, I'll buy it, I promise. However thank you for the coupons.

Date of experience: October 17, 2025
Florida
1 review
0 helpful votes
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Love products, dislike website
October 25, 2025

Every product I've tried I have really liked. I find the website confusing and difficult though. Navigation is too complicated.

Date of experience: October 15, 2025
Ohio
1 review
0 helpful votes
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No more wrinkles I hope!
October 25, 2025

Easy to order what I wanted and even got $20 off of my next order! So I just added my daughter some primer to my existing order! Great experience.

Date of experience: October 15, 2025
Illinois
1 review
0 helpful votes
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Why are you always out of something?
October 24, 2025

I live your products, you said that I had 20% off, however I could not get it applied. Plus you were out of it black eyeliner eyeliner that I ordered before. I never see this on the site, until I have to order. Ugh

Date of experience: October 15, 2025
Tennessee
1 review
0 helpful votes
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Me encanta
October 24, 2025

Su textura y como lo siento en mi rostro me brindan una experiencia encantadora. Aun no puedo testificar de cambios notables, pero si puedo decir que siento mi piel mas suave..

Date of experience: October 14, 2025
Georgia
1 review
0 helpful votes
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Fraudulent add ons
October 24, 2025

I ordered mascara and all of a sudden I get an add on added to my payment. I didn't add it on. This is the second time this company has done this. I hope people pay attention because this is fraud..

Date of experience: October 14, 2025
Washington
1 review
0 helpful votes
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Real great service.
October 23, 2025

New time I've had to deal with Elma. They've been really really good. Just saying that their customer service in their website is so easy to deal with. Thank you so much for making this a great website.

Date of experience: October 13, 2025
Texas
1 review
0 helpful votes
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Scam and Fraud
October 23, 2025

I wanted to order the samples for $6 and it ended up pulling out of my account over $60 worth of products I DID NOT ask for. Then I got a link sent to me and not the log in orrrr the link they sent even WORK! Im crying.

Date of experience: October 13, 2025
Pennsylvania
1 review
0 helpful votes
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Insightful
October 23, 2025

I liked the website but I think you should make it easier to just suffer an not so many advertisements - You want to easily just look through the site and grab what you like, and stop upselling on every page.

Date of experience: October 13, 2025
Arkansas
1 review
0 helpful votes
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Smooth and silky
October 23, 2025

I am impressed! Even though I got the wrong shade, I was blown away by how smooth and silky it was and how well it blended... I can't wait to get my replacement. Worth every penny.

Date of experience: October 13, 2025
Canada
1 review
0 helpful votes
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Finally took the plunge
October 22, 2025

I've been seeing the Facebook ad for 6 months now and your questionnaire was easy and effective! It's awesome you have a try before you buy as well 💯 great work

Date of experience: October 12, 2025
Montana
1 review
0 helpful votes
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Great product!
October 20, 2025

I used II Makiage before & decided that I didn't want to spend that much money on makeup. I have tried many different kinds of makeup and I am going back to this because it Works!

Date of experience: October 10, 2025
Texas
1 review
0 helpful votes
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Skin Perfection
October 20, 2025

I have bought the perfect foundation for my skin and have been using it for special occasions. I can't wait to try the exfoliation cream. I want to be skin goalssss!

Date of experience: October 10, 2025
Idaho
1 review
0 helpful votes
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Confused and don't want
October 19, 2025

I don't know what I ordered and all the add ones I don't care for. I'm trying like crazy to cancel anything I accidentally ordered. Please cancel everything.
Stephanie Wortham

Date of experience: October 9, 2025
Minnesota
1 review
0 helpful votes
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Great product, great service!
October 19, 2025

Love the Power Up Eye! Results are awesome-this coming from a 60 yr old. Il Makiage customer service is some of the best I've experienced-truly. I received something I didn't order in my replenishment order (their ICON mascara is the only mascara I will use). I reached out to Il Makiage customer service and they had a return label to me within an hour. Highly recommend trying any Il Makiage product-I've been pleased with everything I've tried!

Date of experience: October 9, 2025
Florida
1 review
0 helpful votes
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One of my recent purchases was the Power Rewind Anti-Aging Flash Firming & De-puffing eye treatment. The product did work; however, it left a white film around the eye area which could not be covered up and had to be removed altogether to remove the film, thus bringing back the eye bags. In addition, the applicator tip did not work so it was almost impossible to get the product out of the bottle. I asked for a new applicator tip but was told no.

Date of experience: June 17, 2025