On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Je n ai pas aimée la texture, et l effet sur la peau non plus et ne cache pas les imperfections
Everything looks really nice, my roommate turned me into these products, she swears by a couple of, I have to see for myself! Although I wish they weren't so expensive for such little bottles and jars- yikes! It better be as good as reviews claim! Praying
I have been using your products for the past year and I am very pleased with the results. I especially like your plump cream and exfoliating cream. I have received many compliments from friends and family on the improvements to my skin! I would highly recommend trying the plump cream.
I find it tricky to navigate around the website while I am logged in, and when I respond to an email it takes us to a strange purchase now page without giving us options to shop for more.
I rate you this only because I don't like to be constantly upsold or have items added to my basket and then I have to constantly repeat no I don't want it. Please back off a little if I want your product, I'll buy it, I promise. However thank you for the coupons.
Every product I've tried I have really liked. I find the website confusing and difficult though. Navigation is too complicated.
Easy to order what I wanted and even got $20 off of my next order! So I just added my daughter some primer to my existing order! Great experience.
I live your products, you said that I had 20% off, however I could not get it applied. Plus you were out of it black eyeliner eyeliner that I ordered before. I never see this on the site, until I have to order. Ugh
Su textura y como lo siento en mi rostro me brindan una experiencia encantadora. Aun no puedo testificar de cambios notables, pero si puedo decir que siento mi piel mas suave..
I ordered mascara and all of a sudden I get an add on added to my payment. I didn't add it on. This is the second time this company has done this. I hope people pay attention because this is fraud..
New time I've had to deal with Elma. They've been really really good. Just saying that their customer service in their website is so easy to deal with. Thank you so much for making this a great website.
I wanted to order the samples for $6 and it ended up pulling out of my account over $60 worth of products I DID NOT ask for. Then I got a link sent to me and not the log in orrrr the link they sent even WORK! Im crying.
I liked the website but I think you should make it easier to just suffer an not so many advertisements - You want to easily just look through the site and grab what you like, and stop upselling on every page.
I am impressed! Even though I got the wrong shade, I was blown away by how smooth and silky it was and how well it blended... I can't wait to get my replacement. Worth every penny.
I've been seeing the Facebook ad for 6 months now and your questionnaire was easy and effective! It's awesome you have a try before you buy as well 💯 great work
I used II Makiage before & decided that I didn't want to spend that much money on makeup. I have tried many different kinds of makeup and I am going back to this because it Works!
I have bought the perfect foundation for my skin and have been using it for special occasions. I can't wait to try the exfoliation cream. I want to be skin goalssss!
I don't know what I ordered and all the add ones I don't care for. I'm trying like crazy to cancel anything I accidentally ordered. Please cancel everything.
Stephanie Wortham
Love the Power Up Eye! Results are awesome-this coming from a 60 yr old. Il Makiage customer service is some of the best I've experienced-truly. I received something I didn't order in my replenishment order (their ICON mascara is the only mascara I will use). I reached out to Il Makiage customer service and they had a return label to me within an hour. Highly recommend trying any Il Makiage product-I've been pleased with everything I've tried!
One of my recent purchases was the Power Rewind Anti-Aging Flash Firming & De-puffing eye treatment. The product did work; however, it left a white film around the eye area which could not be covered up and had to be removed altogether to remove the film, thus bringing back the eye bags. In addition, the applicator tip did not work so it was almost impossible to get the product out of the bottle. I asked for a new applicator tip but was told no.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.