The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Been happy with previous orders, but this time I ordered something different and I can't wait to get the new products
Web site is easy to use and shop with. Product is perfect for my complexion.
Always appreciate the coupons. The last minute offer on order for 20% off limits products to your choice, wish it was mine. I would have purchased mascara.
I am trying the products one at a time and find that they are all great. The website is easy to use and you continually offer discounts and specials. Very impressed with this company.
I've been using a mage for a year now and I love it. Quality products at a great price. The woke up this way foundation and poreless primer are amazing. I will be using these products for the rest of my make up days. Thank you, II Makiage
I was extremely excited for both products I ordered but unfortunately both did not do what the reviews are showing. I knew the videos could be edited but I was still hopeful for similar results! I will keep trying the green primer out but the wrinkle fix is definitely being returned.
Also, I would love to keave am honest review on the product itself so other people are aware but I cannot find anywhere to do that.
I ordered foundation and wrinkle filler my money was taken I got a email confirming I ordered it but when I go to site says I have no orders I cannot get any real person to respond to me and im about over it. If this is not fixed by tonight I want a refund and from the looks of it I probley got screwed out of 150. Because NO ONE REAL WILL RESPOND! It is very messed up because I spent alot of money and have no idea what to do i was very excited but this is a nightmare!
I had high hopes for this press powder. It left flashback and was really too bright for under eye setting.
I use your products and they work. But I feel you are missing a big audience. The names you use are just stupid. I'm 66 not a lot of women my age have heard of you. Just swiped by because your marketing focusing on young girls. I f**king woke up like this? Ridiculous. I'm glad they work because the men's are just tacky. I stopped for awhile. It just became a turn off to spend that much money on how you market. I'm back but your are missing a lot of purchases. Sorry. Just an opinion. Re-Brand. See what happens.
I ordered a bronzer. And when it was time to pay it said 20% off to claim. So I clicked on it and next thing I know, it's an add on so it charged me for another product that I don't need.
I love this tanner! Only one that actually gives you a tan and not turn you orange. Only lightly scented and scent is nice. Customer service is outstanding! I had an issue with an order I placed and it was fixed within 5 minutes!
Everything went well with ordering but I was supposed to get free shipping with an order of $50 or more. My order was $69 and I was charged shipping? Otherwise the ordering was easy.
Every product WORKS! Not miracle workers but they do make your face/skin feel & look Better! Customer service and subscription discounts make this THE product to use!
This company and it's product are amazing. They should be the bench mark that other companies strive to achieve. I'm extremely pleased with all aspects of my experience. Thanks so much.
Shame on you! I won't order from you ever again. This is the second time I order something and an add-on order follows! When I notice and try to cancel immediately, it is already too late to cancel.!
I have been using the I WOKE UP LIKE THIS foundation for a while now, and have been pleased with it. They do a great job color matching my skin tone. I have also tried several other products that I have enjoyed and the TRY before you BUY has been aweso. E and never experienced trouble returning if the product was a good fit for me. The only let down (and I shouldn't complain because it's free) is the free mystery gifts. When I first started buying from il makiage I was always super excited about the mystery gift 🎁. And to my surprise were actually pretty awesome, especially with them being free, but unfortunately over the last year they have seemed to decrease the quality of the gift. The last several times I've received the same plain black scrunchie. So no thrills anymore there but the product itself is an A+ for me!
Love the foundation love that they helped me pick my color. I have ordered from them before and appreciate any discounts and special deals they offer and if I subscribe, I will receive free shipping, which is good.
When you find a great product ( thanks, daughter!) and a great deal like this, it's hard to refuse! I'm not looking to reverse this aging face- but I sure love pampering it with IL MAKIAGE!
You are persistent, so I decided I would try it, we will see, and return it if it doesn't work! I am most concerned about it being the wrong shade, since there is no other way to test it. Haven't received it yet!
It's been several days since I placed my order and despite several surveys and other inquiries I still have not received notification that my order has shipped. Is there some way to check on the status?
Thanks
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.