The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I'm not too much into makeup or hair care but this company and their website make it so easy for me to find products I need. I'm excited to try a shampoo they recommended for my thinning hair!
This is literally the best foundation I ever tried. People around me can't even tell that I am wearing one but they can see that my face is really flawless and spotless. I am really happy I found this foundation. It took me almost a year or 2 years maybe just to decide if I should really try it. But I am happy I finally made the decision! I've been using woke up like this foundation shade 75, and it was really fantastic! Thumbs up to all the staff behind this amazing product!
Love this stuff simply amazing worth the money. I love the way it makes me look and it feels like your wearing nothing.
Simply the best primer and foundation I have ever used. About to branch out into other I'll Makiage products.
Very thorough and I like the description for every product.
The website is very informative and asks all the right questions to get the perfect match
Thank you for every product that's all you promised
I was always skeptical about ordering makeup online. But, decided to take the quiz to find the best shade foundation for me. BEST decision I have made. I absolutely love these products and WILL NOT buy any other foundation.
I had used the liquid eyeliner in the past, but forgot to reorder before I ran out.
What a mistake that was!
I purchased an eyeliner from a local store, used it once and quickly remembered why I love Il MAKIAGE. Their eyeliner never smudges, or wears off throughout the day, and it's perfect for anyone that wears contacts.
Excellent product
Love this primer. Just bought another one for a Christmas gift.
The shade was a slight bit off. Emailed on Thanksgiving Day and got a quick response with a few questions to correct the color and another order on its way in minutes!
Very quick to respond to me and my needs very nice and concerned
Customer Service is on they're A game. They make your experience fast easy and 1 less headache
THANKS
I love the product.I only got the wrong shade but they replaced it to another one.and they have good customer service as well
I just ordered foundation. My expectations are really high. The quiz to match your skin tone was easy and ordering g was easy. I did order the annual subscription, so I optimistic that this could be the last foundation I buy. I have wanted slot of money on others only to have them just be tolerable to wear and not exactly what I want. Can't wait to try.
I first purchased Il Makiage Foundation in 2020 during the pandemic. I took the quiz, could not believe how easy it was, and then received the product. I was not disappointed, and I could not believe they matched my skin tone exactly just from the way I answered the questions.
I have since bought concealer as well, which is an amazing product as well. Well worth it.
Processed my exchange with ease! Wow
Love the product, service exceeded expectations!
Love their concealer. I literally haven't found one better.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.