Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I just wanted to try the primer and make up samples because I am looking for a new brand. After they got my credit card info there were several quizzes to sell more stuff and no way to sign out. This stuff is a luxury, not a necessity, and if it is a pain in the neck to deal with this company I won't.
I had a great experience. It was quick and easy and took less than 5 minutes. I have already used this make-up before, so I knew what I wanted. I only have ONE REQUEST. Do NOT SEND Multiple discounts (e-gift codes) when only 1 will work. I had 5 e-gift codes ranging in price of 10% up to 45% off and only the 15% e-gift code worked. That part was confusing because I wanted to use them all. Just send 1 please. Other than that, Great Stuff.
I was supposed to pay just shipping and try the products for the free 30 days and I ended up paying the full price how does that work smh I'm so pissed off
Hi Liess! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).
I love the concealer! Have no desire to buy any other brand.
Great site all around and easy to navigate and pages load fast. Awesome products that are nice quality.
I love ilmakiage. The $#*! I'm flawless 220 indeed makes me flawless.
The customer service is top notch! They really want you to be satisfied with your purchase.
I am a loyal happy client!
Overal I love this product on my skin. It looks smooth and covers nicely. But I was offered a 15.00 discount and didn't receive it.
Hi Jackie! Oh no! Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!
Ordered for my daughter. Not even a black friday discount. Too pricey.
I bought this foundation! But is not working for me! After I used for 3 times and now my skin is very dry and I saw My wrinkles more … I want to return but I don't know the address! Costumer service can you help me?
Hi Ana! I’m sorry it didn’t work out. Luckily, we have a generous return/exchange policy. Please fill out your name, email address and order number into https://www.ilmakiage.com/contact-us and our team will contact you within 24 hours❤
This foundation is so smooth and makes my face look hydrated
I ordered one foundation for $50 and I was charged $190. I need my money back immediately.
Hi Alexandra! Please shoot us a note at customerservice@ilmakiage.com. We're here to help!
I had a great experience with IL Makiage.
The foundation didn't work well with my skin, but all the other products are amazing. Customer service listened to my needs and helped me out the best to their ability, which said a lot for me. I would highly recommend trying different products, because I promise you they will work to find something you can't wear without.
Time after time, the best products and the best experience.
I am so upset!
I wanted to see how much the order will be. It was $11 after my coupon and after I went to PayPal it was $16. The next step was to review but instead of that it placed the order right away and was more than $17.
If I know it would charge before reviewing I would not have ordered it.
Lesson learned. I will never order from you again Not the lip liner that I liked. Not the mascara and not the tanning mousse.
Bye bye Il Makiage
Everything is built on customer service.
Hi Nira! Please shoot us a note at customerservice@ilmakiage.com. We're here to help!
I wanted to re-order products and the response was very efficient.
Don't send anything that I never order because I got hard time returning. And I really upset if you guys send something I didn't order. Please stop this. Only send that I ordered. Thank you very much.
Hi Grace! Please reach out to customerservice@ilmakiage.com if you have any questions or concerns and our team will be happy to assist you.
The website is easy to find products on. The shade finder was spot on. I appreciate the well laid out website and tools available to help make an online makeup purchase easier.
Great customer service! They keep enticing me to come back!w
Not only was my card charged but now it's going to take 2 weeks to get my order! I will not keep these products!
Hi Polly! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).
I was in the middle of processing an order and emailed customer service staff about an issue I was having and someone followed up with an immediate response. So appreciative of this.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lise! Our website was developed by makeup pros & experts to give you flawless results with an optimal customer experience. But we’re always trying to outdo ourselves, so we’ll take your feedback to our product development team. Please shoot us a note at customerservice@ilmakiage.com if you have any questions or concerns.