Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
It's so fast easy to get my products and to check out, especially if i know my shade because i took the quiz.
The experience of taking the quizzes is very helpful.
Wear makeup? Notice it gets on clothing, wears down, you get oily or have to touch up? Not this makeup. Easy on and off, I am impressed. I use the base and need one lighter for Winter. Great for over 60 skin. Does not clog pores!
It is difficult to shop for make up online. I hope this shade looks better with my skin tone than the last lipstick I bought from this site.
I hate giving even one star! This makeup is a scam! I ordered what I thought was a SAMPLE for $6, and I've been enrolled into a subscription service. I am now trying to stop these charges with my credit card company and I've been billed an initial charge of $82. Hopefully my comment isn't removed. But I will keep posting everywhere. Proceed WITH CAUTION when buying from this company! I've filed consumer complaints with both the Better Business Bureau and the NY State Attorney General's office.
Hi Elizabeth! No scam here! Please reach out to customerservice@ilmakiage.com and our team will be happy to assist you ASAP!
Il Makiage reminded me I had a credit to use that was about to expire, how nice is that? Ordering an item and using the credit I had was so simple, Easy Peasy!
I Purchased a cream for my mother in Oct 2022 and they charged me $63.13 and i received my cream then a month later they charged me 107$ because they say
When placing my original order last July 18,2022, I also signed up for auto-replenishment. ( I did not) This means they send regularly scheduled orders of product(s) based upon your chosen frequency but since last july I have not ordered anything else. Why? Because they already did this to me once. The original time I ordered they had to refund me because they charged me twice. (using my account -not my mothers)
My mom wanted the cream and even though I was having doubts due to my first experience. I still ordered her cream. Like I said I was charged $63.13 and received my moms cream. I see my bank statement 2 weeks ago and everything is messed up because they decided to say that back in July I signed up for auto replenish and yet I had not heard from them since I ordered the cream in October. If It's signed up for auto replenish what happened in Aug/Sept?
I ask for a refund and They informed me a 2nd cream or items that they think we needed due to the auto replenish that apparently we signed up for in July was already shipped out and that there was nohing they could do. I can return the 2nd cream or items they sent ONCE RECEIVED and they would return ''the value of the item'' I continue to ask them for my money of 107$ and they continue to say ''the value of the item'' will be refunded to you no questions asked.
Let me just add she says there's nothing she can do because this 2nd cream or items were shipped out alredy and yet I STILL have not received it. I want it so I can return it and get my money back but surprise the auto replenish item that somehow only started to replenish in october again when I ordered is NOT HERE
This is a scam- Do not waste your time. There are so many other companies and products that will honor what they say and don't pull sneaky $#*! like they do.
Hi Angela! No scam here! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you.
Please shoot us a note at customerservice@ilmakiage.com with the subject Sitejabber. We're here to help!
I am very fair, with pink undertones. I did the quiz and #35 was the suggestion. I've been amazed at how great it looks, but my skin was a bit darker in the summer. I wrote to customer service to ask if I should try the one lighter shade, and they said give it a try. I had a nice discount from my first purchase, and am trying the lightest shade - with the confidence that I can return if it doesn't work for me. I just really enjoy the flexibility and will not purchase any other foundations given how the customer service has been.
I use several products and haven't been let down once. Looking forward to trying this cream.
I got the foundation is a perfect match I finally found a perfect match foundation now I just need to match the concealer shade #8 is way to light for me I want to match my skin to cover dark spots I have
I purchased a product with the try before you buy 7 day free trail I was suppose to only be charged the shipping cost. I was charged the entir amount which put my acct into overdraft! I will never purchase again I want a full refund ASAP!
Hi Tera! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).
These shadows look and feel soooo good! They have a texture I've never seen before- not quite creamy and not quite powder. They FEEL and LOOK amazing! Had to get a second eye shadow set for my daughter. Not sharing mine
I have never received a product from them that I didn't love! Yes it can be a little pricey but everytime I place an order I end up getting a $20 off e-gift for my next purchase. So every order I place I have $20 off! Their foundations last A LONG TIME! On your face and just period. Their setting powder/concealer combo is AMAZING! Eyeliners and mascaras are just as great! I can't think of a single bad thing about them. Even the packaging and free gifts they send sometimes in the box are always wonderful! I highly recommend ILMakiage!
I really appreciate Ilmakiage and their clear choices for products and the email coupons they give for participating
I love their lip color, so I appreciate the ability to replace my lost lip color
Easy to find product and hassle free. Always good experience with coupons to help out. Love the products
It was easy for me to place my order using the coupon I was given.
I have been using IL Makiage for almost a year now and I will NEVER use another makeup brand EVER again! IL MAKIAGE is absolutely amazing! It's great coverage and without the cakey feel on my face!
I wanted to try before I buy but the site charged me full price. Trying to cancel now. Buyer beware
Hi Tracy! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).
I love the foundation. It matches my skin tone perfectly. The power cream is a great moisturizer but I'm not sure if it makes your skin firmer. The No filter pore minimized made me breakout so I quit using it. I guess it's not recommended for acne prone skin.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria! Please reach out to customerservice@ilmakiage.com and our team will be happy to assist you whenever you have questions.